Consumer Service Associate Jobs in Ridgeway, VA (NOW HIRING)

We are willing to consider a viable candidate anywhere within our footprint throughout Virginia or North Carolina.

Assists in ensuring Carter Bank adheres to all applicable state and federal regulations and compliance requirements with focus on consumer lending operations. This position will also assist in developing, implementing, monitoring, and training to ensure that the associates, products and services, and processes used at the bank are effective in order to adhere to compliance requirements by state and federal regulations for financial institutions.

Essential Job Functions:

• Follow the four pillars of the Compliance Program, detailing policy and procedures; Monitoring to self-assess the effectiveness of the bank's policies and procedures; Training which will be dictated by the periodical risk assessments and results from monitoring and external examinations; and a comprehensive Consumer Compliant Program
• Serve as the primary contact to assist the lending area with day to day compliance questions by providing practical knowledge around consumer lending regulations
• Identify and resolve issues and escalate to the Compliance Director as appropriate
• Perform monitoring reviews and prepare applicable reports that outlines out of compliance situations and provide recommendations for improvements to correct and maintain lending compliance for the bank
• Serve as compliance liaison for projects regarding lending activities such as new software, forms, and processes that enhances the products and services we offer or add efficiencies to lending workflows
• Review and approve marketing materials as they relate to lending
• Implement regulatory change management plans as lending regulations change
• Assist with the maintenance and enhancement of the Compliance Management Program as required for a bank to operate in accordance with FDIC acceptable standards
• Serve as liaison with appropriate managers and staff to assist with implementation of Compliance policies and procedures
• Coordinate/assist the Compliance Director with the Annual Review of bank policies and procedures to ensure they comply with prescribed banking regulations
• Assist the Compliance Director with maintenance of the Risk-based Monitoring Program for bank products and services to assure that management receives periodic and timely feedback to maintain a high level of compliance
• Serve as needed as a liaison for all external Compliance Audits and Examinations by Regulatory Agencies.
• Assists with the processing of complaints as needed

Job Requirements:

• High school diploma or equivalent required, Associate Degree or equivalent work experience preferred
• Prior experience assisting in Regulatory Compliance area to complete monitoring type tests, reviews of transactions, and identify weaknesses in controls
• Good balance between regulatory, practical knowledge and experience to advise others
• Prior banking experience preferred
• Complete ABA's Lending Certification program within 3 years

Knowledge/Skills Required:

• Intermediate understanding of various lending regulations such as, but not limited to, HMDA, Flood, ECOA, TILA, TRID, RESPA, SAFE Act, FCRA and UDAAP
• Intermediate verbal and written communication skills
• Intermediate data analysis skills
• Intermediate organizational skills
• Basic project management skills
• Intermediate collaboration skills
• Intermediate time management skills
• Intermediate proficiency with Microsoft Office, especially Word, Excel and Outlook

Physical and Mental Qualifications:

• Standing, walking, bending and stooping required
• Must be able to sit at a desk for long periods of time and use a computer
• Must be able to occasionally move or lift up to 10 pounds
• May be asked to work supplemental hours periodically
• Limited travel required occasionally during and after business hours

The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified.

Not a contract