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Consumer Service Associate Jobs in Franklin, TN (NOW HIRING)

UMB Bank

Consumer Services Specialist

Nashville, TN · On-site

$19/hr

Proficient in the English language * 1-2 years customer service or similar work experience ... UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) ...

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All JobsConsumer Service Associate JobsConsumer Service Associate Jobs in Franklin, TN

Consumer Service Associate information

See Franklin, TN salary details

$9

$18

$31

How much do consumer service associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for consumer service associate in Franklin, TN is $18.78, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Consumer Service Associate vs Customer Support Specialist?

AspectConsumer Service AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsHigh school diploma; certifications like Customer Service Certification can be beneficial
Work EnvironmentCall centers, retail, banking, or service desksCall centers, technical support, online chat, or in-person support
Employer & Industry UsageRetail, banking, healthcare, and service industriesTechnology, telecom, e-commerce, and service sectors
Common Search & Comparison IntentYesYes

The Consumer Service Associate and Customer Support Specialist roles both focus on assisting customers, often in call centers or retail environments. While they share similar credentials and work settings, Customer Support Specialists may require more technical knowledge, especially in tech-related industries. Both roles aim to improve customer satisfaction and resolve issues efficiently.

What does a consumer service associate do?

A consumer service associate provides assistance to customers by answering questions, resolving issues, and processing transactions. They often use communication skills, customer service tools, and company policies to ensure customer satisfaction and maintain positive relationships.

What is the role of a consumer service associate?

A consumer service associate provides support to customers by addressing inquiries, resolving issues, and offering product or service information. They often communicate via phone, email, or chat, and require strong communication and problem-solving skills to ensure customer satisfaction.

What are popular job titles related to Consumer Service Associate jobs in Franklin, TN?

For Consumer Service Associate jobs in Franklin, TN, the most frequently searched job titles are:

What job categories do people searching Consumer Service Associate jobs in Franklin, TN look for?

The top searched job categories for Consumer Service Associate jobs in Franklin, TN are:

What cities near Franklin, TN are hiring for Consumer Service Associate jobs?

Cities near Franklin, TN with the most Consumer Service Associate job openings:

Consumer Service Associate jobs near you
Infographic showing various Consumer Service Associate job openings in Franklin, TN as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,055 per year, or $18.8 per hour.

Consumer Finance Associate Attorney

Nashville, TN • On-site

Direct Counsel
Recruiting and Staffing Services • 1 - 10 employees
Learn more about Direct Counselexternal

$260K - $310K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 6 days ago

Job description

Consumer Finance Associate Attorney

Direct Counsel is seeking a Consumer Finance Associate Attorney to join a prestigious Am Law firm.

Locations: Austin, TX; Boston, MA; Chicago, IL; Dallas, TX; Denver, CO; Detroit, MI; Houston, TX; Jacksonville, FL; Los Angeles, CA; Madison, WI; Miami, FL; Milwaukee, WI; Nashville, TN; New York, NY; Orlando, FL; Raleigh, NC; Sacramento, CA; Salt Lake City, UT; San Diego, CA; San Francisco, CA; Silicon Valley, CA; Tallahassee, FL; Tampa, FL; Washington, DC.

This is an exceptional opportunity for an attorney with 3-4 years of financial regulatory experience to join a nationally recognized Financial Regulatory practice. The team advises banks, credit unions, FinTech companies, non-bank lenders, servicers, consumer reporting agencies, and technology providers on a broad range of federal and state consumer finance laws, regulatory compliance, licensing, and enforcement matters.

Responsibilities

  • Advise financial institutions and FinTech companies on compliance with federal and state consumer finance laws and regulations.

  • Counsel clients regarding the Truth in Lending Act (TILA), Fair Credit Reporting Act (FCRA), Equal Credit Opportunity Act (ECOA), Real Estate Settlement Procedures Act (RESPA), and related consumer protection laws.

  • Conduct financial regulatory and state licensing analyses.

  • Draft, review, and negotiate commercial and consumer lending documents, contracts, and related agreements.

  • Advise clients on regulatory compliance, licensing, and operational issues affecting financial products and services.

  • Assist with regulatory enforcement investigations and agency actions, as needed.

  • Collaborate with multidisciplinary teams to provide strategic, business-focused legal solutions.

Qualifications

  • J.D. from an ABA-accredited law school.

  • Active membership in good standing with a U.S. state bar, with the ability to obtain admission in the applicable hiring jurisdiction.

  • 3-4 years of experience in financial regulatory or consumer finance law.

  • Experience advising banks, credit unions, FinTech companies, lenders, servicers, consumer reporting agencies, or technology providers.

  • Strong knowledge of TILA, FCRA, ECOA, RESPA, and related federal and state consumer financial laws.

  • Experience with regulatory compliance, licensing analyses, contract drafting, and lending documentation.

  • Experience with regulatory enforcement investigations is a plus.

  • Excellent analytical, drafting, communication, and client counseling skills.

Compensation & Benefits

  • Salary: $260,000-$310,000, commensurate with experience and qualifications.

  • Comprehensive benefits package, including:

    • Medical, dental, and vision insurance

    • 401(k) retirement plan

    • Disability and life insurance

    • Adoption assistance

    • Backup dependent care