... research, gather insights, analyze data, then design best-in-class experiences and the ... The Consumer Experience Design Manager partners with operational and executive leaders to improve ...
... research, gather insights, analyze data, then design best-in-class experiences and the ... The Consumer Experience Design Manager partners with operational and executive leaders to improve ...
The AGM translates brand vision and consumer insight into monetizable programs, partnerships, and experiences while aligning leaders, systems, and standards across the enterprise. ESSENTIAL JOB ...
The AGM translates brand vision and consumer insight into monetizable programs, partnerships, and experiences while aligning leaders, systems, and standards across the enterprise. ESSENTIAL JOB ...
The AGM translates brand vision and consumer insight into monetizable programs, partnerships, and experiences while aligning leaders, systems, and standards across the enterprise. ESSENTIAL JOB ...
The AGM translates brand vision and consumer insight into monetizable programs, partnerships, and experiences while aligning leaders, systems, and standards across the enterprise. ESSENTIAL JOB ...
Consumer Insights Analyst
Katy, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Katy, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Houston, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Houston, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Houston, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Houston, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Kingwood, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Kingwood, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Sugar Land, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Sugar Land, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Pasadena, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Pasadena, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Richmond, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Richmond, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Houston, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Houston, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Katy, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Katy, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Houston, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Houston, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Friendswood, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Friendswood, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Galena Park, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Galena Park, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Houston, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Houston, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Houston, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Houston, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Houston, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Houston, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Katy, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Katy, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Houston, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insights Analyst
Houston, TX · On-site
$20/hr
We are urgently seeking people interested in taking market research studies for well known brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn ...
Consumer Insight information
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$30.3K - $36.1K
0% of jobs
$36.1K - $41.8K
20% of jobs
$43.3K is the 25th percentile. Wages below this are outliers.
$41.8K - $47.6K
18% of jobs
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The median wage is $77K / yr.
$76.4K - $82.1K
51% of jobs
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$87.9K - $93.7K
4% of jobs
$30.3K
$66.4K
$93.7K
How much do consumer insight jobs pay per year?
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Full-time
Posted 26 days ago
Memorial Hermann Health System rating
7.7
Based on 286 frontline employees who took The Breakroom Quiz
158th of 882 rated healthcare providers
Job description
Job Summary
The Consumer Experience Design Manager will be responsible for the design and oversight of consumer journeys and partner with our implementation team to ensure the new vision is scaled across the system. The incumbent will collaborate with cross-functional teams to find novel, patient-centered solutions to problems-building buy-in and consensus along the way. Responsible for working with patients, caregivers and internal stakeholders to conduct design research, gather insights, analyze data, then design best-in-class experiences and the transformational strategies that will realize them. Typically reports to the Vice President, Consumerism.
The Consumer Experience Design Manager partners with operational and executive leaders to improve human-centered experiences across Memorial Hermann through research, journey mapping, process improvement, and service design. This role analyzes consumer feedback and experience data, identifies opportunities to optimize workflows, facilitates stakeholder collaboration, and supports the implementation of solutions that enhance patient and caregiver experiences. Candidates should have healthcare experience, strong project management and process improvement skills, and the ability to influence across diverse stakeholder groups. Healthcare experience is strongly preferred, clinical experience is a significant plus, and familiarity with Epic (reporting and/or workflows) and Lean Six Sigma methodology are highly valued. This position requires regular travel to Memorial Hermann locations throughout the Houston area and candidates must be based in or willing to relocate to Houston.Job Description
Must reside in the Greater Houston area and be able to travel to all Memorial Hermann locations.
Desired Skills
- Healthcare experience strongly preferred, with a deep understanding of patient experience and clinical workflows; direct clinical experience (e.g., nursing, allied health) is a significant plus
- Experience in consumer experience, service design, and process improvement, with proficiency in journey mapping, visualization, and design-thinking tools
- Ability to analyze and interpret consumer feedback and survey data (e.g., Qualtrics)
- Understanding or technical experience with Epic, particularly reporting and/or workflow design/build
- Lean Six Sigma certification (Green Belt or higher preferred) or demonstrated experience applying Lean Six Sigma methodologies to process improvement
- Strong project management and implementation skills
- Experience facilitating workshops and collaborating with cross-functional stakeholders
- Excellent communication, storytelling, and presentation skills, including executive-level audiences
- Ability to identify opportunities, solve complex problems, and drive process optimization
- Strong relationship-building skills with the ability to influence without direct authority
- Comfortable working in ambiguous, fast-paced environments with multiple priorities
MINIMUM QUALIFICATIONS
Education: Required- Bachelor's degree from four-year college or university in Design, Communications, Social Science, or related area. Master's Degree preferred.
Licenses/Certifications: (None)
Experience / Knowledge / Skills:
- Three (3) years of experience in journey mapping, service/experience design, customer experience strategy or related experience, training and/or education
- Knowledge of contemporary trends in consumer-focused strategies
- Highly-tuned oral and written communication skills
- Proven ability to communicate complex ideas in a manner easy for others to understand, including storytelling and presentation skills suitable for C-suite executives
- Experience using quantitative and qualitative analysis to drive decision-making
- Skilled at synthesizing abstract ideas into actionable steps, with a demonstrated ability to think strategically, creatively and pragmatically
- Ability to work with a diverse group of stakeholders, including patients, caregivers, physicians, operational leaders and support staff
- Comfort with ambiguity
- Knowledge of business processes and strong business acumen
- Candidates should be proficient in design and/or journey mapping and visualization software
PRINCIPAL ACCOUNTABILITIES
- Gather and analyze customer feedback to identify and quantify pain points, including shadowing/observing in the field, conducting interviews and designing surveys
- Evaluate and map patient and staff experiences/journeys and processes
- Facilitate workshops with stakeholder groups to identify pain points and brainstorm solutions
- Effectively and confidently design and articulate future-state experiences and present observations and opportunities to Executive leadership
- Lead consumer testing initiatives to substantiate effectiveness, prove value, and make the business case for scaling across the enterprise
- Support implementation, including the development of short- and long-term goals, execution frameworks, and program evaluation metrics
- Build relationships and work closely with leadership to develop a culture of patient-centered problem solving
- Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
What Memorial Hermann Health System employees say
Pay
Benefits
Hours and flexibility
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About Memorial Hermann
Sourced by ZipRecruiter
The Memorial Hermann Southwest Hospital Women's Services is a magnet hospital as well as a level 3 designated facility with a blend of high-risk and community patients. This creates a fast-paced environment and a chance to work with a diverse population. Our Labor & Delivery unit has a low c-section rate and is extremely collaborative and close-knit. We have the ability to cross-train through all areas of Women's Services. We have a family-like atmosphere with an amazing amount of comradery, and our low turnover rates attest to this. Nurses here feel like they not only have autonomy but can also be advocates for their patients. MHSW not only prides ourselves on evidenced based practice, but nurses have a strong voice.
Industry
Health care and social assistance
Company size
10,000+ Employees
Headquarters location
Houston, TX, US
Year founded
1907