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Consumer Cellular Jobs in Grapevine, TX (NOW HIRING)

Cellular Sales

Verizon Sales Consultant

Dallas, TX · On-site

$58K/yr

Cellular Sales Cellular Sales is growing! Paid training provided and up to a $3000 ramp-up bonus to ... Develop new consumer and business accounts * Provide outstanding service during and after the sale

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Consumer Cellular information

What is Consumer Cellular?

Consumer Cellular is a mobile virtual network operator (MVNO) that provides affordable, no-contract cell phone plans primarily aimed at seniors and those seeking simple wireless service. The company offers flexible plans, a selection of phones, and customer support tailored to older adults. Consumer Cellular operates on major nationwide networks, providing wide coverage while allowing customers to customize their plans to fit their usage needs. They are known for their straightforward pricing, AARP discounts, and award-winning customer service.

What are the primary responsibilities and daily tasks for a customer service representative at Consumer Cellular?

As a Customer Service Representative at Consumer Cellular, you will primarily handle incoming calls from customers, assist with account inquiries, troubleshoot device or service issues, and provide product information. Your day typically involves responding to customer requests, processing orders or changes, and documenting interactions in the system. You'll collaborate closely with team members and supervisors to resolve complex issues and ensure customer satisfaction. This role requires strong communication skills, patience, and the ability to adapt to a fast-paced call center environment.

What are the key skills and qualifications needed to thrive as a customer service representative at Consumer Cellular, and why are they important?

To thrive as a Customer Service Representative at Consumer Cellular, you need strong communication skills, problem-solving ability, and a high school diploma or equivalent. Familiarity with CRM software, call center phone systems, and basic computer proficiency are essential technical requirements. Patience, active listening, and a customer-focused attitude help representatives resolve concerns effectively and build rapport. These skills ensure positive customer experiences, efficient issue resolution, and support the company's reputation for quality service.

What is the difference between Consumer Cellular vs Customer Service Representative?

AspectConsumer CellularCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer experience in telecommunicationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentOffice or remote call centers, retail storesCall centers, retail locations, or remote
Industry UsageTelecommunications, mobile servicesCustomer service across various industries, including telecom
Common Search/ComparisonCompany overview, plans, servicesJob roles, responsibilities, pay, and career path

Consumer Cellular is a mobile service provider focusing on affordable plans and customer support, while a Customer Service Representative is a role within many industries, including telecom, responsible for assisting customers. The two are related but serve different purposes: one is a company, the other a job role within or outside the company.

Does consumer cellular offer remote work?

Consumer Cellular offers some remote work opportunities, particularly for customer service and sales roles, which may require a computer and phone. The availability of remote positions can vary by role and location, so applicants should check current job listings for specific remote options.

What are popular job titles related to Consumer Cellular jobs in Grapevine, TX?

For Consumer Cellular jobs in Grapevine, TX, the most frequently searched job titles are:

What job categories do people searching Consumer Cellular jobs in Grapevine, TX look for?

The top searched job categories for Consumer Cellular jobs in Grapevine, TX are:

What cities near Grapevine, TX are hiring for Consumer Cellular jobs?

Cities near Grapevine, TX with the most Consumer Cellular job openings:

Consumer Cellular jobs near you
Infographic showing various Consumer Cellular job openings in Grapevine, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 19% Part Time, and 1% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.

Retail Store Manager - Frisco, TX

Consumer Cellular

Frisco, TX • On-site

$78K - $82K/yr

Full-time

Posted 6 days ago

Consumer Cellular rating

7.9

Company rating: 7.9 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

30th of 101 rated telecommunications companies

Job description

Our Commitment to You
At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.
All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at talentacquisition@consumercellular.com.
At Consumer Cellular we are redefining Retail!
At Consumer Cellular, we're on a mission to be the most beloved wireless company in the nation, and that starts with strong, inspiring leaders.
As a Store Manager, you won't just run a store, you'll lead it. You'll set the tone, build a high-performing team, and create an environment where relationships come before transactions and service feels truly human. You'll coach and develop your team to guide guests with confidence and expertise, creating experiences that turn first-time visitors into loyal customers.
We're expanding rapidly across the country, bringing personalized, in-person support to more communities than ever before. That growth creates real opportunity for leadership development, business ownership, and career advancement. We do retail differently.
The salary range for this role is $78,000-$82,000 annually, plus a monthly bonus. We believe in a life/work balance! This role leads a team for at least 40 hours a week (in-store), which provides the ability to spend the remainder of the week doing the things YOU love best!
What you will do
You're a results-driven retail leader who knows how to run a high-performing store. You bring strong customer focus, sharp business instincts, and the ability to build and develop a winning team. In this role, you'll lead a world-class retail team. Driving store success through smart execution and operational excellence.
  • Full responsibility for store performance, including sales results, financial performance, merchandising, inventory, and staffing strategy.
  • Hiring, talent development, and key people decisions in partnership with Leadership and HR.
  • Daily operations that deliver revenue, productivity, and customer experience goals.
  • Sales action plans that grow market impact and community presence.
  • Performance analysis, trend identification, and operational improvements.
  • Workforce planning, scheduling strategy, and labor management.
  • Independent judgment in store-level operational and employee relations decisions.
  • Strategic partnership with leadership, including performance reporting and business insights.
  • A culture of accountability, engagement, and compliance with company policies and applicable laws.

What Consumer Cellular employees say

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