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Consular Assistant Jobs in Crofton, MD (NOW HIRING)

kgs

Records Support Associate II

Washington, DC · On-site

Reconcile any processing errors or deficiencies identified in the data submissions or in upload to the databases. * Assist in the issuance of certified copies of Consular Reports of Death (OF-180 ...

Koniag

Records Support Associate II

Washington, DC · On-site

Reconcile any processing errors or deficiencies identified in the data submissions or in upload to the databases. * Assist in the issuance of certified copies of Consular Reports of Death (OF-180 ...

One Federal Solution

MANAGEMENT ANALYST

Washington, DC · On-site

... the Consular Workload Statistics System (CWSS); * Assist in providing updates to resource documents on the Consular Affairs website using web-editing software, coordinating with intra and inter ...

kgs

Records Support Associate II

Washington, DC

Reconcile any processing errors or deficiencies identified in the data submissions or in upload to the databases. * Assist in the issuance of certified copies of Consular Reports of Death (OF-180 ...

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Consular Assistant information

How do you become a consular assistant?

To become a consular assistant, candidates typically need a high school diploma or equivalent, strong communication and organizational skills, and experience in administrative or customer service roles. Some positions may require knowledge of foreign languages or familiarity with visa and passport procedures, and candidates often undergo background checks and security clearances.

What skills and qualifications are needed to thrive as a consular assistant?

To thrive as a Consular Assistant, you need strong organizational skills, attention to detail, and proficiency in administrative tasks, often supported by relevant education in international relations or public administration. Familiarity with consular management systems, visa processing software, and document verification tools is typically required. Excellent interpersonal skills, cultural sensitivity, and the ability to communicate clearly with diverse individuals are crucial soft skills. These abilities are vital for ensuring efficient consular services, accurate documentation, and positive interactions with citizens and foreign nationals.

What is a consular assistant?

Consular Assistants are administrative professionals who work at embassies, consulates, or diplomatic missions to support consular officers in providing services to citizens and foreign nationals. Their duties often include processing visa and passport applications, assisting with notarial services, responding to public inquiries, and supporting emergency assistance for citizens abroad. They play a key role in maintaining records, coordinating appointments, and ensuring effective communication between the consulate and the public. Consular Assistants may also help organize outreach events and facilitate communication with local authorities. Their work is essential for the efficient functioning of consular services.

What are common challenges faced by consular assistants, and how can one effectively handle them?

Consular Assistants often encounter challenges such as managing high volumes of visa and passport applications, dealing with distressed citizens, and navigating complex regulations. Staying organized, maintaining clear communication, and demonstrating empathy are key to handling these situations effectively. Additionally, Consular Assistants frequently collaborate with colleagues and external agencies to resolve cases, so strong teamwork and adaptability are essential for success in the role.

What is the difference between Consular Assistant vs Visa Officer?

AspectConsular AssistantVisa Officer
Required CredentialsHigh school diploma or equivalent; some roles may require additional certificationsSimilar; often requires higher education or specialized training in immigration or international relations
Work EnvironmentEmbassy or consulate, assisting with public inquiries and administrative tasksEmbassy or consulate, processing visa applications and conducting interviews
Employer & IndustryGovernment foreign service, diplomatic missionsGovernment immigration departments, diplomatic missions
Common Search & ComparisonOften compared for entry-level roles in consular servicesMore specialized, but related in visa processing

Consular Assistants and Visa Officers both work within diplomatic missions, but their roles differ in responsibilities. Consular Assistants handle administrative tasks and public inquiries, while Visa Officers focus on processing visa applications and conducting interviews. Both roles require similar credentials and are essential in consular services, but Visa Officers typically have more specialized training and responsibilities.

What job categories do people searching Consular Assistant jobs in Crofton, MD look for? The top searched job categories for Consular Assistant jobs in Crofton, MD are:
What cities near Crofton, MD are hiring for Consular Assistant jobs? Cities near Crofton, MD with the most Consular Assistant job openings:
Consular Assistant jobs near you
Infographic showing various Consular Assistant job openings in Crofton, MD as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution.

Records Support Associate I (ACTIVE SECRET CLEARANCE REQUIRED)

CMT Services Inc.

Washington, DC • On-site

Contractor

Re-posted 16 days ago

Job description

ABOUT US:
CMT Services, Inc. is a dynamic and growing small business supporting Federal, State, and Local government agencies. As a SBA-certified HUBZone, Woman Owned Small Business (WOSB), we deliver quality, professional services to support the missions and strategic business goals of our clients. Leaning on our core values of Integrity & Commitment, CMT's mission is to continue delivering the highest quality services to our customers by applying best practices from our team of Industry experts ensuring not only our customers success, but the establishment of CMT Services as their Reliable Partner of Choice.
CMT Services, Inc. seeks a Records Support Associate to provide support to a Government client. To qualify for this role, you must have an Active Secret Level Security Clearance. We are not accepting anything lower than Secret Level.
This is an ON-SITE, Full Time records-keeping position.
Duties:
The Records Support Associate I provides support to the Government staff by performing various clerical and repetitive manual functions with high attention to detail and accuracy.
  • Digitally scan and perform image quality control functions for: Passport Applications, Lookout Records, and other Consular Vital records as identified by Records Services.
  • Work with the Department's Resource Management Office on the repatriation loan debt program and Enter various passport holds into the Department's lookout system.
  • Communicate with the Department of Health and Human Services (DHHS) regarding passport holds for child support owed.
  • Identify the proper type of record filing system to file or process incoming records. These files include issued and non-issued passport applications, Consular Reports of Birth, Consular Reports of Death, the various types of Lookout files, correspondence files, and a wide variety of miscellaneous documents that are turned in to the Division annually. This determination has a significant impact on the Divisions' ability to locate and retrieve passport records.
  • Performs quality control functions, facilitates the integration of data into PPT databases, and ensures record integrity.
  • Review and correct discrepancies in multiple document PRISM records, and review and correct errors in database processing systems records.
  • Monitor the production and transfer of data files and records pertaining to passport and consular activity submitted by domestic passport Agencies and Centers, as well as consular facilities abroad to HQ to ensure proper adherence to established procedures and protocols.
  • Reconcile any processing errors or deficiencies identified in the data submissions or in upload to the databases.
  • Assist in the issuance of certified copies of Consular Reports of Death (OF-180), Certificates of Witness to Marriage, and Panama Canal Zone Birth and Death Certificates.
  • Prepare files for retention, disposition, and retrieval purposes.
  • Operate Passport Services electronic database systems to process, search, track, retrieve, reconcile, update, and modify Passport Directorate records.
  • Receive and respond to a wide variety of requests for information or assistance from Passport Agencies, Washington Headquarters offices, other offices in the Bureau of Consular Affairs, overseas posts, other Department of State offices, and outside agencies such as the Office of Personnel Management, Department of Homeland Security, Department of Defense, etc., regarding passport records, and related matters as directed by Management.
  • Perform routine and complex searches using Passport Information Electronic Records System (PIERS), Passport Records Imaging Systems Management (PRISM), Passport Lookout Tracking System (PLOTS), Master Index, and other manual filing systems. For records not available within Passport Services data systems, coordinate the daily requests and responses to/from the WNRC.
  • Assist with various special projects as requested by the Government.

Qualifications:
  • Excellent data entry skills.
  • Excellent filing and file retrieval skills.
  • A basic knowledge of the current passport data systems, and the ability to determine the quality and correctness of data and images.
  • Possess good organizational skills.
  • Ability to learn and recall information about Passport application procedures and the laws and regulations pertaining to Passport requirements.
  • Ability to demonstrate excellent customer service skills, and effectively communicate orally and through written correspondence to a wide audience.
  • Ability to effectively and politely comprehend and communicate the requirements of a vital record in a professional and courteous manner.
  • Ability to communicate with the public both over the telephone and via written means.
  • Ability to maintain composure and objectivity in stressful situations and in dealing with multiple inquiries.
  • Ability to understand the operation, practices, and procedures of general automation software.

Education & Experience:
  • HS diploma or GED
  • Three (3) years of office experience in a high-volume production environment, including;
  • Two (2) years of experience utilizing a variety of office software, specifically: MS Word, MS PowerPoint, MS Excel, and MS Outlook.

Requirements:
  • Possess SECRET level security clearance.

The pay rate is set at $21.32 an hour, plus an additional $4.93 for health and wellbeing.
Disclaimer:
By submitting your resume for this job posting, you authorize CMT Services, Inc. to forward your resume to all applicable internal and external managers, agencies, and recruitment personnel for review and consideration to hire.

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