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Constituent Services Representative Jobs in Raleigh, NC

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Constituent Services Representative information

See Raleigh, NC salary details

$28.7K

$46.9K

$76.3K

How much do constituent services representative jobs pay per year?

As of Aug 19, 2026, the average yearly pay for constituent services representative in Raleigh, NC is $46,936.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $55,400.00 per year, depending on experience, location, and employer.

What is a constituent services representative?

Constituent Services Representatives are professionals who work for elected officials or government agencies to assist members of the public with inquiries, concerns, or problems related to government services. They act as a bridge between constituents and government offices, helping resolve issues such as navigating bureaucratic processes, accessing benefits, or addressing community needs. Their responsibilities often include answering phone calls, responding to emails, organizing events, and ensuring that constituents' voices are heard and addressed. This role requires strong communication, problem-solving, and organizational skills. Constituent Services Representatives play a vital role in fostering trust and transparency between the public and their government representatives.

What are the key skills and qualifications needed to thrive as a constituent services representative?

To thrive as a Constituent Services Representative, you need strong communication skills, attention to detail, and a background in public administration, political science, or a related field. Proficiency with case management systems, constituent relationship management (CRM) tools, and office software is typically required. Exceptional interpersonal skills, problem-solving abilities, and discretion set outstanding representatives apart. These skills ensure responsive, effective support for constituents and help maintain public trust in governmental offices.

How does a constituent services representative typically collaborate with other departments to resolve constituent concerns?

A Constituent Services Representative frequently works alongside legislative aides, policy analysts, and communications staff to address constituent inquiries. When a concern arises, representatives often coordinate with specialized departments—such as casework, outreach, or legislative teams—to gather information or expedite solutions. This collaborative approach ensures that constituents receive accurate, timely responses and that their issues are escalated appropriately when needed. Effective communication and teamwork are essential, as representatives serve as the bridge between the public and government offices.

What is the difference between Constituent Services Representative vs Customer Service Representative?

AspectConstituent Services RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer relevant experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentGovernment agencies, non-profits, public sectorRetail, corporate, or service industries
Employer & IndustryPublic sector, government agenciesPrivate companies, retail, service sectors
Job FocusAssisting constituents with government services, policy info, and supportAssisting customers with product inquiries, issues, and support

While both roles involve assisting clients or the public, a Constituent Services Representative primarily works within government or public sector organizations to support constituents with government-related services. In contrast, a Customer Service Representative typically works in private sector settings, focusing on product or service support for customers. The skills and credentials overlap, but the work environment and focus differ significantly.

What job categories do people searching Constituent Services Representative jobs in Raleigh, NC look for?

The top searched job categories for Constituent Services Representative jobs in Raleigh, NC are:

Constituent Services Representative jobs near you
Infographic showing various Constituent Services Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,936 per year, or $22.6 per hour.

Legislative Clerk - Senate (Republican Office)

North Carolina General Assembly

Raleigh, NC • On-site

Full-time

Posted 9 days ago

Job description


Closing Date: 09/04/2026; 5:00 PM
DESCRIPTION OF WORK:
**Please Note: This posting may be used to fill multiple Legislative Clerk positions within a Republican Senator's Office, including offices of Leadership or Committee Chairs. **
The North Carolina Senate is seeking a highly qualified professional to work as a Legislative Clerk in the office of a Republican Legislator. Legislative Clerks assist Legislators, also known as Legislative "Members" of the Senate, in fulfilling their public obligations by providing support services in the areas of administration, communication, research, and public relations. This position requires a high level of organization and accountability; as well as the ability to perform independently and maintain composure in a fast-paced, dynamic environment.
This position is a permanent, full-time position. Days of work are typically Monday through Friday, 8:00 a.m. to 5:00 p.m. However, when the Senate is in session, evening work may be necessary on Monday through Thursday and occasionally weekend work may be required as the job duties demand, based on the needs of your Member. This position is under the direct supervision of the Senator, and has no direct supervisory responsibilities, unless requested by the Member to assist in the supervision of an intern.
Examples of Duties (The Legislative Clerk will be given a wide range of tasks, projects, and duties, including, but not limited to, the following):
  • Conducting research into various public policy issues
  • Office management, email, and calendar management
  • Drafting correspondence and constituent newsletter
  • Coordinating with other legislators and staff on policy initiatives and legislation
  • Coordinating with state agency liaisons to fulfill constituent requests
  • On-boarding, training, and managing interns
  • Creating and monitoring communication strategies for the Representative
  • Other items related to the Representative's official duties
  • Identifying and monitoring district specific issues
  • Other tasks assigned by the Representative

KNOWLEDGE, SKILLS, AND ABILITIES/COMPETENCIES:
  • Ability to present information clearly and concisely, both orally and in writing
  • Practical knowledge of the elements of reference and policy research
  • Proficiency with all Microsoft Office applications, research software, and Adobe Acrobat DC
  • Ability to maintain composure and work cooperatively under pressure with legislators, legislative staff, and the public on a daily basis
  • Ability to work independently, organize and analyze materials, and prioritize tasks
  • Ability to maintain confidentiality and to handle politically sensitive work
  • Ability to work objectively and professionally both with respect to members of both political parties and with respect to issues of state
  • Willingness and ability to work extended schedules

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
Required Education and Experience:
  • Associate's Degree, with two to three years administrative or secretarial work experience; or,
  • A High School Diploma, with four to five years of administrative or secretarial work experience; or,
  • An equivalent combination of education and experience.

SUPPLEMENTAL AND CONTACT INFORMATION:
***NC General Assembly positions are NOT subject to G.S. 126 - State Human Resources Act.***
Instructions:
To apply for the Legislative Clerk position, please complete the online NC General Assembly application through the NC General Assembly website: https://careers.ncleg.gov/.
Required Supporting Documents:
  • Résumé
  • Cover Letter

Please Note: To receive credit for work history and credentials, you must list the information on the online application. Any licenses or certificates must be included in the appropriate section of the application packet.
Agency Contact Information:
North Carolina General Assembly - Senate
Senate - Office of Legislative Assistant's Director
Sherry.Pearson@ncleg.gov
***Due to the high volume of applications expected, we will be unable to provide information regarding the status of your application.***
About Us
The North Carolina General Assembly (NCGA) is the bicameral legislature of the State of North Carolina, composed of the Senate and the House of Representatives. The North Carolina Constitution grants the General Assembly authority to make or enact laws; to establish rules and regulations governing the conduct of the citizens, their rights, duties, and procedures; and to determine the consequences of certain actions.
An Equal Opportunity Employer, North Carolina, State Government

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