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Connectbase Jobs in Fords, NJ (NOW HIRING)

Pilot Fiber

Channel Account Specialist

New York, NY · On-site

$75K - $90K/yr

Proficiency in Google Suite (Sheets, Docs, Slides) and Salesforce CRM, with comfort learning new software platforms (e.g., Connectbase) * Strong problem-solving skills and customer service ...

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Connectbase information

What are some common challenges faced by professionals working at Connectbase, and how can new hires prepare for them?

Professionals at Connectbase often work in a dynamic, fast-paced environment where adapting to rapidly evolving technology and client needs is essential. New hires may find it challenging to quickly understand the company's complex data-driven platform and industry-specific terminology. To succeed, candidates should be proactive in seeking training resources, collaborating closely with more experienced team members, and staying updated on industry trends. Open communication and a willingness to learn are key to overcoming these initial hurdles and excelling in the role.

How does Connectbase work?

Connectbase is a platform that facilitates the connection between telecommunications providers and network infrastructure owners. It typically involves using online tools or databases to identify available infrastructure, manage network assets, and streamline service deployment. Knowledge of industry standards and technical skills are often beneficial for users.

How secure is Connectbase?

Connectbase, as a company, typically implements standard security measures such as data encryption, secure access controls, and regular security audits to protect sensitive information. The security of a role at Connectbase also depends on the specific responsibilities and the company's security policies, which may include compliance with industry standards like ISO or SOC certifications.

What are the key skills and qualifications needed to thrive as a Connectbase Sales Representative, and why are they important?

To thrive as a Connectbase Sales Representative, you need a solid understanding of telecommunications, sales strategies, and the Connectbase platform, often supported by experience in tech or SaaS sales. Familiarity with CRM systems like Salesforce, data analytics tools, and the Connectbase platform itself is typically required. Strong communication, relationship-building, and problem-solving skills help you stand out in this client-focused role. These competencies drive sales performance, foster customer trust, and ensure effective use of Connectbase's data-driven insights for business growth.

What is Connectbase?

Connectbase is a company that provides a platform designed to help businesses in the telecommunications industry discover, manage, and connect with network providers and infrastructure partners. Their platform, known as The Connected World, offers tools for location intelligence, network quoting, and serviceability automation, which streamlines the process of buying and selling connectivity solutions. Connectbase primarily serves service providers, data centers, and enterprise customers looking to expand or manage their network reach.

What is the difference between Connectbase vs Network Analyst?

AspectConnectbaseNetwork Analyst
Required CertificationsTypically none, but industry certifications can be beneficialCCNA, CompTIA Network+, or similar certifications often required
Work EnvironmentData centers, telecommunications companies, or network service providersCorporate IT departments, consulting firms, or telecom companies
Industry UsageUsed mainly in telecommunications and data networking sectorsCommon across IT, telecommunications, and network management fields
Job FocusAnalyzing network data, managing network infrastructure, supporting connectivityMonitoring, troubleshooting, and optimizing network performance

While both roles involve working with networks, Connectbase focuses on network data analysis and infrastructure support, often within telecom environments. Network Analysts typically handle network troubleshooting, performance monitoring, and optimization across various industries. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

Connectbase jobs near you
Infographic showing various Connectbase job openings in Fords, NJ as of July 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% Physical job distribution.

Channel Account Specialist

Pilot Fiber

New York, NY • On-site

$75K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.
We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.
ON A TYPICAL DAY YOU'LL
  • Respond to daily deal registration, quote, and service order requests from channel partners; providing accurate pricing, serviceability details, creation of partner opportunities, and the processing of orders with attention to detail
  • Deliver an exceptional customer experience to our channel partner base through responsive communication, proactive support, and professional service
  • Serve as the primary channel team point of contact for the management of Near-Net partner quote requests; including budgetary quoting, feasible study, non-standard pricing, and collaboration with other New Build project stakeholders
  • Collaborate cross-functionally with Sales Engineering, Network Engineering, Customer Experience, Service Delivery, and Accounting teams to facilitate partner requests and resolve operational issues
  • Create and manage Sales Engineering Request projects generated from partner quote requests
  • Distribute On-Net building lists, rate cards, and updated sales collateral to channel partners
  • Own partner commission tracking and commission reporting in collaboration with the finance and accounting teams.
  • Maintain data accuracy within Pilot's CRM systems and other sales and operational tools
  • As required, attend industry trade shows and events as a representative of the channel sales team

WHAT WE'RE LOOKING FOR
  • 3+ years of experience in sales support, sales operations, account coordination, customer experience, or related role within telecommunications or B2B services
  • Experience with Salesforce CRM or similar CRM platforms required; ability to create and maintain accurate data records
  • Strong understanding of telecommunications services (DIA, Ethernet, Dark Fiber, Wavelength) is a plus; demonstrated ability to quickly learn technical products and services is a must
  • Proven ability to manage multiple priorities and requests simultaneously in a fast-paced environment
  • Exceptional organizational skills and attention to detail, particularly when managing quotes, deal registration, service orders, and commissions reporting
  • Excellent written and verbal communication skills with the ability to interact professionally with channel partners, customers and cross-functional internal teams
  • Self-motivated and able to work independently while knowing when to collaborate and escalate appropriately
  • Proficiency in Google Suite (Sheets, Docs, Slides) and Salesforce CRM, with comfort learning new software platforms (e.g., Connectbase)
  • Strong problem-solving skills and customer service orientation
  • Ability to work in an office environment; ability to lift up to 50lbs on occasion; ability to occasionally stand for extended periods, reach, bend, stoop, and lift
  • Ability to travel up to 20% of the time for conferences, industry trade shows, and events if required (estimated 2-4 times per year)

PILOT'S PAY & PERKS
  • Base salary of $75,000 - $90,000
  • Company-sponsored Medical, Dental, Vision Coverage
  • Company-sponsored 401(k)
  • Commuter & Wellness Reimbursement
  • Competitive PTO

At Pilot, we believe differences make us stronger, and that our diversity is something to celebrate. Pilot hires without regard to race, color, religion or belief, national, social or ethnic origin, sex (and pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Pilot Fiber, Inc. is not open to third-party solicitation or resumes for our posted positions. Any resume submitted to a Pilot Fiber, Inc. employee by a recruiting firm that does not have a valid, written search agreement with us will be considered a referral, regardless of whether it is submitted for a posted position or for general consideration, and no matter how it is submitted (via email, the Internet, or other means). No fee will be paid in the event a candidate is hired by Pilot Fiber, Inc. as a result of the referral or through other means.
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