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What are the key skills and qualifications needed to thrive as a Connect America Customer Service Representative, and why are they important?

To thrive as a Connect America Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center phone systems, and basic computer proficiency are typically required. Patience, empathy, and a customer-focused attitude are key soft skills for building rapport and resolving concerns. These skills are vital for ensuring customer satisfaction, efficient service delivery, and maintaining the company's reputation in the healthcare technology industry.

How does a role at Connect America typically contribute to improving patient safety and well-being on a daily basis?

In a position at Connect America, employees play a vital role in ensuring the safety and independence of clients, often seniors or individuals with health concerns, through the provision and support of personal emergency response systems (PERS) and remote monitoring solutions. Daily responsibilities may include responding to emergency alerts, providing technical support, and collaborating closely with healthcare providers and family members to coordinate care. This work environment emphasizes teamwork, empathy, and clear communication, as every interaction can directly impact a client’s health outcomes. By proactively addressing device issues or escalating urgent situations, employees help foster a safer, more connected environment for at-risk individuals.

What is Connect America and what do they do?

Connect America is a company that provides personal emergency response systems (PERS) and remote patient monitoring solutions, primarily aimed at helping seniors and individuals with health concerns live independently and safely in their homes. Their services include medical alert devices, fall detection, and health monitoring technologies that connect users with emergency response centers or healthcare providers. By offering these solutions, Connect America aims to improve safety, peace of mind, and health outcomes for their clients. The company partners with healthcare organizations, caregivers, and families to support independent living and enhance quality of life.

What is the difference between Connect America vs Network Technician?

AspectConnect AmericaNetwork Technician
Required CredentialsHigh school diploma, technical certificationsHigh school diploma, technical certifications
Work EnvironmentFieldwork installing and maintaining broadband infrastructureFieldwork, troubleshooting, and maintaining network systems
Employer & Industry UsageTelecommunications, broadband providersTelecommunications, IT service providers
Common Search & ComparisonYesYes

Connect America and Network Technician roles often overlap in telecommunications. Both require technical certifications and involve fieldwork installing or maintaining network infrastructure. While Connect America focuses on broadband deployment, Network Technicians may work on broader network systems. Understanding these differences helps job seekers find the right role in the telecom industry.

What cities are hiring for Connect America jobs? Cities with the most Connect America job openings:
What states have the most Connect America jobs? States with the most job openings for Connect America jobs include:
Infographic showing various Connect America job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 61% Full Time, 30% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Independent Contractor-Family Support Services

Independent Contractor-Family Support Services

HEALTH CONNECT AMERICA, INC

Woodstock, GA • On-site

$20.25 - $27.50/hr

Contractor

Posted 4 days ago

Health Connect America rating

3.4

Company rating: 3.4 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Overview
Join Our Impactful Team at Health Connect America!
Before you get started on your journey with Health Connect America, take some time to learn more about us. At Health Connect America, all services are guided by a unified, trauma-informed approach. Across every program, we are committed to providing compassionate, client-centered care that fosters healing and growth. Our services are delivered by clinically trained staff, grounded in a therapeutic mindset and informed by research and evidence-based practices at every level of care. Health Connect America and its affiliate brands are leaders in providing mental and behavioral health services to children, families, and adults across the nation. We provide our services directly to those in need whether that be within a person's home, their community, or in one of our office settings. Health Connect America is honored to be a part of the communities we serve and the clients we walk alongside as they embark on a journey to self-improvement and more fulfilling lives. At Health Connect America, we are dedicated to making meaningful connections every day through creating quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment.
Come make a difference and grow with us!
Our Brands
Responsibilities
Scope of Services
The Independent Contractor-Family Support Services will provide family support services designed to improve family functioning and child well-being. Services may include, but are not limited to:
  • Coordinating with community providers to facilitate comprehensive care and referrals for families
  • Participating in collaborative case planning and case review meetings, when requested
  • Delivering case management activities such as:
  • Supervised visitation
  • Parent aide support
  • Behavioral Aide
  • Transportation
  • Crisis intervention
  • Advocacy and linkage to services (including drug screening facilitation if applicable)
  • Completing in-home visits to monitor progress and provide ongoing support for families involved with DFCS.
  • Offering parenting education and modeling positive parenting strategies
  • Coordinating with external professionals (e.g., schools, therapists, case managers) to ensure service alignment
  • Maintaining documentation of services rendered, including case notes and service logs, in accordance with agency expectations
  • Providing transportation services related to the family service plan (e.g., visitation, appointments) as appropriate

Qualifications
  • Bachelor's degree in a human services-related field (e.g., Social Work, Psychology, Counseling, Criminal Justice)
  • or High School Diploma/GED with at least 5 years of verifiable experience in the field
  • Strong understanding of family systems, trauma-informed care, and community resources
  • Reliable transportation, valid driver's license, and proof of insurance
  • Willingness to complete required background checks and contractor onboarding

Deliverables
  • Timely submission of service logs, progress updates, and reports
  • Accurate documentation aligned with billing and reporting standards
  • Services provided in accordance with contract terms, including hourly or task-based invoicing

Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America!
Performing work at Health Connect America and it's companies as an Independent Contractor is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team.
Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters

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