Configuration Manager Jobs in Union, NJ (NOW HIRING)

New York City, NY

Full-time

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world‑renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com .

This position owns the Service Asset and Configuration Management (SACM) lifecycle at Madison Square Garden , reporting to the Sr. Director, Service Operations and Automation. The candidate serves as the primary architect for a reliable "source of truth," partnering with stakeholders across Technology and Business teams to manage the Configuration Management Database (CMDB), Service Mapping, Software Asset Management (SAM), and Hardware Asset Management (HAM). This is a consultative role requiring the ability to educate stakeholders on modern asset best practices within a matrixed environment.

• Ensure theSACMprocess is fit-for-purpose by leading the design and maintenance of the CMDB in close collaboration with ServiceNow developers.
• Manage the end-to-end visibility of Assets and Configuration Items (CIs) by integrating ServiceNow Discovery and ITOperationsManagement (ITOM) workflows to automate data ingestion and lifecycle tracking.
• Oversee the onboarding of new Applications and Services to ensure strict adherence to the Common Service Data Model (CSDM) to support downstream ITServiceManagement processes.
• Evaluate and implement AI-driven capabilities, such as AI-assisted data reconciliation and predictive anomaly detection, to proactively identify configuration drift and improve data accuracy.
• Utilize AI-enhanced analytics to prepare Operational and Executive Dashboards that provide actionable insights into environmental health and process adherence.
• Lead root cause analysis for data discrepancies and drive enrichment processes through Data Owners and Service Providers.
• Partner with Infrastructure and Application product managers to align ServiceNow platform capabilities with evolving business requirements.
• Schedule and drive CMDB Data Audits, Data Enrichment, and other critical CMDB governance processes through Data Owners and Service Providers.
• Establish strong relationships with all Data Owners to ensure proper Configuration Class management and benefits.
• Identify process improvements and resolve process issues through the Service Providers and Data Owners, ensuring all CIs are complete based on contractual obligations.
• Engage with avenues of influence (Infrastructure and Application product managers, user groups) to align platform capabilities with business requirements.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on‑site.

• 5+ years of related experience.
• Bachelor’s degree, or equivalent combination of education and experience.
• 5 + years in IT Service Management (ITSM) or Configuration Management, with experience designing large-scale enterprise CMDBs.
• Deep technical proficiency in ServiceNow Discovery, ITOM, and federated CMDB models.
• Proven expertise in both Hardware (HAM) and Software (SAM) Asset Management within the ServiceNow platform.
• Advanced familiarity with Common Services Data Model (CSDM) concepts and ITIL best practices.
• Understanding of how to leverage AI/ML tools for data normalization, automated mapping, and "noise reduction" in a large-scale IT environment.
• Bachelor’s degree in Computer Science, Engineering, or a related field (or 7+ years of equivalent technical experience in systems/network engineering or software development).
• Ability to manage multiple competing priorities in a challenging environment.
• Current ITSM/ITIL certification.

• Candidate selected may have to travel throughout the year to other business locations.

$96,000 — $170,000 USD

We value diversity and welcome employees of all backgrounds. Our Company is an Equal Opportunity Employer and provides equal employment opportunities without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, veteran status, or any other characteristic protected by law. We also strictly prohibit discrimination and harassment on these bases.

At this time, Federal law requires that we maintain a record a record of each employee's sex and race or ethnicity, and that we invite employees to voluntarily self-identify. The company is limited to the categories listed below, and the definitions for each category have been established by the federal government.

Submission of this information voluntary and refusal to provide it will note subject you to any adverse treatment. The information will be kept confidential and only be used in accordance with the provisions of applicable federal laws, including those which require the information to be summarized and reported to the Federal Government for civil rights enforcement purposes.

If you choose not to self-identify your race/ethnicity or gender at this time, the Federal Government requires that we determine the information by visual survey and/or other available information.