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Configuration Management Manager Jobs in Durham, NC

Artech

ServiceNow Platform Administrator

Raleigh, NC · On-site

$50 - $52/hr

The candidate will be responsible for providing day-to-day platform administration, user support, configuration management, upgrade support, integration coordination, change management support, data ...

krg technology inc

Exchange Engineer

Cary, NC · On-site

... Configuration, management and troubleshooting of remote e-mail access using Outlook and OWA Patch and configuration management of Windows & MS Exchange. Good active directory knowledge to resolve ...

NCSU

IT System Administrator

Raleigh, NC

The team is also responsible for monitoring and maintaining Configuration Items in the ServiceNow Configuration Management Database (CMDB). Wolfpack Perks and Benefits As a Pack member, you belong ...

Jobtailor

Platform Engineering Manager

Raleigh, NC · On-site

$140 - $190/hr

Oversee integrations with platforms such as ServiceNow, CMDB, and endpoint management tools. * Identify and prioritize high-impact use cases. * Partner with Service Desk and Operations teams to embed ...

Cyberhill Partners

Software Developer

Durham, NC · On-site

... CMDB and CSDM implementations and data model alignment • Collaborate with product owners, architects, and stakeholders to deliver solutions • Participate in code reviews, testing, and deployment ...

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Configuration Management Manager information

See Durham, NC salary details

$36.2K

$92.7K

$139.6K

How much do configuration management manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for configuration management manager in Durham, NC is $92,703.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,400.00 and $108,200.00 per year, depending on experience, location, and employer.

What does a configuration management manager do?

A Configuration Management Manager oversees the processes and tools used to track and control changes in software, hardware, documentation, and other key assets throughout a project's lifecycle. They ensure that all systems remain consistent, reliable, and well-documented by implementing configuration management policies and procedures. Their responsibilities often include managing configuration databases, leading audits, and coordinating with different teams to maintain the integrity of products or systems. This role is critical in industries like IT, engineering, and manufacturing, where maintaining accurate records and version control is essential for quality and compliance.

What are the key skills and qualifications needed to thrive as a configuration management manager, and why are they important?

To thrive as a Configuration Management Manager, you need expertise in configuration management processes, change control, and a relevant technical or engineering background, often supported by a bachelor’s degree or industry certifications like ITIL or CMII. Familiarity with configuration management tools such as ServiceNow, Jira, or IBM Rational, and experience with standards like ISO 9001 or CMMI, are typically required. Strong leadership, organizational skills, and attention to detail, alongside effective communication, make someone stand out in this role. These skills are crucial for ensuring system integrity, minimizing errors, and supporting efficient project delivery in complex technical environments.

What are some common challenges configuration management managers face when implementing new processes across teams?

Configuration Management Managers often encounter challenges such as resistance to change from team members, ensuring consistent adoption of new tools, and maintaining accurate records across multiple departments. They must coordinate closely with engineering, IT, and quality assurance teams to standardize processes while accommodating unique project needs. Effective communication, training programs, and regular audits are essential to overcoming these hurdles and ensuring smooth integration of new configuration management practices.

What is the difference between Configuration Management Manager vs Configuration Analyst?

AspectConfiguration Management ManagerConfiguration Analyst
CredentialsTypically requires a bachelor's degree in IT, Computer Science, or related field; certifications like CMII or ITIL are commonUsually holds a bachelor's degree in IT, Computer Science, or related area; certifications like ITIL or CompTIA are beneficial
Work EnvironmentLeads teams in managing configuration processes across projects; often in managerial or supervisory rolesPerforms detailed analysis and documentation of configurations; often in a technical or support role
Industry UsageCommonly employed in IT, aerospace, defense, and manufacturing sectorsUsed in similar industries for supporting configuration control and documentation

The Configuration Management Manager oversees the entire configuration management process, leading teams and ensuring compliance, while the Configuration Analyst focuses on detailed analysis and documentation of configurations. Both roles require similar credentials and are vital in maintaining system integrity within technical industries.

What is a Configuration Management Manager's salary?

The salary for a Configuration Management Manager typically ranges from $90,000 to $140,000 annually, depending on experience, industry, and location. They often require knowledge of tools like CMDBs and configuration management processes, with certifications such as ITIL or PMP enhancing earning potential.

What cities near Durham, NC are hiring for Configuration Management Manager jobs?

Cities near Durham, NC with the most Configuration Management Manager job openings:

Configuration Management Manager jobs near you
Infographic showing various Configuration Management Manager job openings in Durham, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $92,703 per year, or $44.6 per hour.

Senior Manager IT - Infrastructure Platforms (Remote)

Raleigh, NC • On-site

First-Citizens Bank & Trust Company

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

106th of 172 rated banks

People enjoy working here

Good employer

Recommended by students

Learn more about First-Citizens Bank & Trust Companyexternal

Other

Posted 19 days ago

Job description

Overview
This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.
The Senior IT Manager - Infrastructure Platforms is responsible for leading the administration, support, and operational stability of the bank's core infrastructure platforms, including Windows Server, Linux, AIX, enterprise storage, and backup services. This role provides hands-on leadership for a team of infrastructure professionals and ensures that critical systems are secure, highly available, recoverable, and aligned with business, regulatory, and operational requirements.
This position works closely with Information Security, Architecture, Application Support, Network Engineering, Risk, Audit, and business stakeholders to deliver resilient infrastructure services that support First Citizens Bank applications and enterprise operations. The ideal candidate combines strong technical depth with people leadership, operational discipline, and experience in regulated environments.
Responsibilities & Qualifications
  • Lead and manage the day-to-day operations of infrastructure teams supporting Windows, Linux, AIX, storage, and backup environments across production, disaster recovery, test, and development platforms.
  • Supervise, coach, and develop system administrators and engineers, including workload management, performance feedback, career development, and team planning.
  • Ensure high availability and reliability of infrastructure services through proactive monitoring, capacity planning, incident management, root cause analysis, and continuous service improvement.
  • Oversee lifecycle management for servers, operating systems, storage platforms, and backup systems, including installation, configuration, patching, upgrades, decommissioning, and hardware/software currency.
  • Maintain operational readiness for backup, restore, replication, and disaster recovery capabilities, ensuring recovery objectives are documented, tested, and achievable.
  • Partner with cybersecurity and risk teams to implement secure configuration standards, vulnerability remediation, privileged access controls, endpoint hardening, and compliance with internal policies and regulatory expectations.
  • Establish and enforce infrastructure standards for system builds, operational procedures, documentation, change controls, and platform governance.
  • Coordinate major incident response for supported platforms, providing leadership during outages, service degradation, and recovery events.
  • Support audits and examinations by preparing evidence, responding to control inquiries, and remediating identified gaps in a timely manner.
  • Manage vendor relationships for infrastructure hardware, software, maintenance, and support services, including issue escalation and service review.
  • Contribute to strategic planning for infrastructure modernization, automation, cloud integration where applicable, data center operations, and platform roadmap development.
  • Collaborate with application and database teams to support system performance, platform tuning, middleware dependencies, and infrastructure requirements for business initiatives.
  • Drive automation and operational efficiency through scripting, configuration management, standardized deployment processes, and reduction of manual support tasks.
  • Own capacity and performance management for compute, storage, and backup environments, ensuring sufficient scalability to meet growth and resilience needs.
  • Ensure adherence to ITIL-aligned processes for incident, problem, change, request, and configuration management.

Position Specific Skills:
Previous leadership for technical implementation
Knowledge of Standard Development Life Cycles (like Waterfall or Agile)
Knowledge of system and data design
Qualifications:
Minimum Required Education and Experience: Bachelor's Degree and 8 years' experience OR High School Diploma or GED/Equivalent and 12 years' experience in Applications development, analysis or engineering
Preferred Qualifications:
  • 7+ years of progressive IT infrastructure experience, including administration or engineering responsibilities across multiple enterprise server platforms.
  • 3+ years of leadership or management experience, including direct supervision of technical staff, team coordination, or technical lead responsibility in a complex environment.
  • Demonstrated experience supporting Windows Server, Linux, AIX, enterprise storage, and backup platforms in a mid-sized or large enterprise environment.
  • Strong understanding of infrastructure operations, platform hardening, backup/recovery processes, disaster recovery, and production support.
  • Experience with change management, incident response, root cause analysis, and operational documentation.
  • Ability to communicate effectively with technical teams, senior leadership, auditors, vendors, and business stakeholders.
  • Experience working in a regulated environment with strong operational controls, documentation standards, and risk management expectations.

Preferred Areas of Experience:
  • Experience in the banking, financial services, or other highly regulated industries.
  • Experience supporting core banking platforms, payment systems, loan systems, treasury applications, or other business-critical financial workloads.
  • Familiarity with regulatory and control frameworks relevant to financial institutions, such as FFIEC guidance, SOX, PCI DSS, GLBA, or internal audit standards.
  • Experience with enterprise backup and recovery tools, storage area networks, replication technologies, and data retention controls.
  • Experience managing AIX on IBM Power Systems in support of critical applications.
  • Experience with virtualization platforms such as VMware or Hyper-V.
  • Exposure to infrastructure automation using PowerShell, Python, Ansible, or similar tools.
  • Experience with monitoring and observability platforms for infrastructure health, alerting, and performance analytics.
  • Familiarity with Active Directory, LDAP, DNS, DHCP, file services, and identity-integrated infrastructure services.
  • Experience participating in or leading disaster recovery exercises, cyber recovery planning, and resilience testing.
  • Knowledge of hybrid cloud connectivity and infrastructure integration strategies where applicable.


Skills:
  • Infrastructure leadership with the ability to balance hands-on technical depth and managerial accountability.
  • Strong knowledge of Windows Server administration, including patching, security, troubleshooting, and operational support.
  • Strong knowledge of Linux administration across enterprise distributions, including performance tuning, scripting, patching, and security management.
  • Working knowledge of AIX administration, system support, and operational best practices.
  • Solid understanding of enterprise storage concepts, including SAN/NAS, provisioning, performance, replication, and capacity management.
  • Solid understanding of backup and recovery operations, including backup scheduling, retention, restore validation, and disaster recovery alignment.
  • Knowledge of system hardening, vulnerability remediation, and infrastructure security controls.
  • Strong skills in incident management, problem management, and root cause analysis.
  • Ability to create and maintain clear technical documentation, standards, runbooks, and procedures.
  • Effective people management, mentoring, and team development skills.
  • Strong organizational, prioritization, and decision-making abilities in fast-paced operational environments.
  • Strong written and verbal communication skills with the ability to translate technical issues for non-technical audiences.
  • Ability to work collaboratively across infrastructure, security, application, audit, and business teams.

Reporting Structure
The role will report into the Sr. Director Infrastructure and Operations and will have direct responsibility for system administrators, infrastructure engineers, or platform specialists.
Work Environment
This role may require participation in an on-call rotation, after-hours maintenance activities, disaster recovery testing, and incident response for critical production systems.
Additional Information
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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