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Configuration Management Manager Jobs in Chicago, IL

Info-Ways

ITSM Tool Manager (ServiceNow)

Waukegan, IL · On-site

$51.25 - $70.50/hr

Configuration / Development knowledge of:- Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB , Service Requests and SLM ...

RINA

Asset Management Lead

Chicago, IL · On-site

$130K - $180K/yr

Strong understanding of configuration management principles. * Proven leader with expertise in data governance, cross-functional team coordination, quality and configuration management, and technical ...

RINA

Asset Management Lead

Chicago, IL

$130K - $180K/yr

Strong understanding of configuration management principles. * Proven leader with expertise in data governance, cross-functional team coordination, quality and configuration management, and technical ...

Crowe LLP

ServiceNow ITOM Consulting Manager

Chicago, IL · On-site

$103K - $210K/yr

MID Server installation, configuration, and troubleshooting * Event Management rule creation and alert correlation * Service Mapping design and deployment * Develop and maintain integration solutions ...

DRW

Senior ServiceNow Developer

Chicago, IL · On-site

$55.75 - $76.50/hr

Have experience maturing the Configuration Management Database (CMDB) and integrating it with custom import solutions and external data sources. * Have experience administering a ServiceNow platform ...

AbbVie

ServiceNow Business Analyst

Mettawa, IL · On-site

$96K/yr

The Business Analyst will support the CMDB & ITOM POD by helping coordinate delivery, documentation, and operational readiness across the team's workstreams. This role is focused on enabling a well ...

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All JobsConfiguration Management JobsConfiguration Management Manager JobsConfiguration Management Manager Jobs in Chicago, IL

Configuration Management Manager information

See Chicago, IL salary details

$38.6K

$98.8K

$148.9K

How much do configuration management manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for configuration management manager in Chicago, IL is $98,827.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,300.00 and $115,400.00 per year, depending on experience, location, and employer.

What does a configuration management manager do?

A Configuration Management Manager oversees the processes and tools used to track and control changes in software, hardware, documentation, and other key assets throughout a project's lifecycle. They ensure that all systems remain consistent, reliable, and well-documented by implementing configuration management policies and procedures. Their responsibilities often include managing configuration databases, leading audits, and coordinating with different teams to maintain the integrity of products or systems. This role is critical in industries like IT, engineering, and manufacturing, where maintaining accurate records and version control is essential for quality and compliance.

What are some common challenges configuration management managers face when implementing new processes across teams?

Configuration Management Managers often encounter challenges such as resistance to change from team members, ensuring consistent adoption of new tools, and maintaining accurate records across multiple departments. They must coordinate closely with engineering, IT, and quality assurance teams to standardize processes while accommodating unique project needs. Effective communication, training programs, and regular audits are essential to overcoming these hurdles and ensuring smooth integration of new configuration management practices.

How much do configuration management managers make?

Configuration Management Managers in the US typically earn between $90,000 and $130,000 annually, depending on experience, industry, and location. They often require knowledge of tools like Ansible, Puppet, or Chef and may hold certifications such as ITIL or PMP to enhance their earning potential.

What are the key skills and qualifications needed to thrive as a configuration management manager, and why are they important?

To thrive as a Configuration Management Manager, you need expertise in configuration management processes, change control, and a relevant technical or engineering background, often supported by a bachelor’s degree or industry certifications like ITIL or CMII. Familiarity with configuration management tools such as ServiceNow, Jira, or IBM Rational, and experience with standards like ISO 9001 or CMMI, are typically required. Strong leadership, organizational skills, and attention to detail, alongside effective communication, make someone stand out in this role. These skills are crucial for ensuring system integrity, minimizing errors, and supporting efficient project delivery in complex technical environments.

What is a configuration management manager's salary?

The salary for a configuration management manager typically ranges from $90,000 to $140,000 annually, depending on experience, industry, and location. Professionals in this role often require knowledge of tools like Ansible, Puppet, or Chef, and may hold certifications such as ITIL or PMP.

What is the difference between Configuration Management Manager vs Configuration Analyst?

AspectConfiguration Management ManagerConfiguration Analyst
CredentialsTypically requires a bachelor's degree in IT, Computer Science, or related field; certifications like CMII or ITIL are commonUsually holds a bachelor's degree in IT, Computer Science, or related area; certifications like ITIL or CompTIA are beneficial
Work EnvironmentLeads teams in managing configuration processes across projects; often in managerial or supervisory rolesPerforms detailed analysis and documentation of configurations; often in a technical or support role
Industry UsageCommonly employed in IT, aerospace, defense, and manufacturing sectorsUsed in similar industries for supporting configuration control and documentation

The Configuration Management Manager oversees the entire configuration management process, leading teams and ensuring compliance, while the Configuration Analyst focuses on detailed analysis and documentation of configurations. Both roles require similar credentials and are vital in maintaining system integrity within technical industries.

What are the most commonly searched types of Configuration Management jobs in Chicago, IL? The most popular types of Configuration Management jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Configuration Management Manager jobs? Cities near Chicago, IL with the most Configuration Management Manager job openings:
Configuration Management Manager jobs near you
Infographic showing various Configuration Management Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, 22% Hybrid, and 11% Remote job distribution, with an average salary of $98,827 per year, or $47.5 per hour.

Senior Configuration Specialist

Benchmark Analytics

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Who We Are:
Dedicated to making a difference in law enforcement agencies across the U.S., our mission is to transform policing by elevating officer performance with a preventative-based early intervention system. Driven by data science and powered by machine learning, our offering analyzes officer performance data in order to identify potentially problematic behavior. In partnership with the University of Chicago, we've developed the world's largest multi-jurisdictional officer performance database, and the only research-driven, evidence-based early intervention system available in policing today.
We're also the only provider of a fully integrated, cloud-based Software-as-a-Service (SaaS) platform that simplifies essential policing workflows. This platform is designed to be a single-source solution for all operational needs, driving extensive efficiency gains and providing best-in-class advanced analytics and insights.
Benchmark Analytics provides a comprehensive, all-in-one solution that is advancing police force management through state-of-the-art technology and market-leading data and analytics.
The Role:
In this customer-facing role, you will drive configuration and optimization of our SaaS platform with speed and precision. You will work as part of a dedicated delivery pod - partnering with a Data Engineer and a Reporting Analyst, and reporting to a Project Manager - jointly accountable for the end-to-end success of every agency in a shared book of accounts. Working in an Agile cadence, you will translate customer needs into scalable, best-practice configurations, and partner with your pod and the broader Configuration practice to continuously refine how we deliver.
Responsibilities:
  • Work within an Agile framework to iteratively configure and deploy SaaS solutions
  • Engage in sprint planning, daily stand-ups, and retrospectives to ensure continuous improvement
  • Rapidly translate customer needs into configurable solutions that align with best practice
  • Partner with police and government agencies to understand their workflows and operational needs
  • Analyze and model business processes using BPMN to document and optimize workflows
  • Document and communicate configuration changes effectively across teams
  • Conduct configuration testing and validation before deployment
  • Create user guides and training materials for configured solutions
  • Participate in customer training sessions and knowledge transfer
  • Gather and incorporate customer feedback to enhance future configurations
  • Collaborate cross-functionally with project management, product, and support teams to refine implementation processes
  • Maintain up-to-date documentation of configurations, system settings, and best practices
  • Identify, analyze, and resolve configuration-related issues in an Agile, iterative manner
  • Ensure compliance with security, data integrity, and regulatory requirements

Job Qualifications:
  • Strong understanding of BPMN 2.0 (Business Process Model and Notation) with proven ability to model business processes effectively
  • Proficient in JIRA, Confluence, and BPMN tools
  • 1+ years of data analysis experience using SQL, Python, or other scripting languages
  • Knowledgeable in data standardization, data mapping, and reporting
  • Strong technical aptitude with ability to quickly learn new products and technical skills
  • Excellent data sense with ability to identify patterns and understand central tendencies in both qualitative and quantitative data
  • Strong problem-solving skills with keen attention to detail
  • Enjoys working with data, testing assumptions, and conducting exploratory data analysis
  • Familiarity with Agile methodologies including Scrum and Kanban
  • Experience with iterative implementation processes
  • 4+ years in technology/software implementation
  • 4+ years in a SaaS environment, preferably with Enterprise customers
  • Experience working with government agencies or law enforcement (preferred)
  • 2+ years of consulting experience
  • Strong customer service orientation
  • Ability to interpret and communicate complex concepts clearly
  • Ability to communicate concisely and persuasively with customers, product managers, and engineers
  • Independent self-starter who enjoys taking on new challenges and running with them
  • Thrives in collaborative, fast-paced environments
  • Comfortable under pressure with high-stakes deadlines in a fast-paced environment
  • Passionate about the Benchmark Analytics mission and improving outcomes in the public sector
  • Bachelor's degree preferred
  • Ability to travel approximately 25% for customer meetings

What We Offer:
  • A competitive salary and benefits package.
  • Unlimited Paid Time Off.
  • Ability to work in a fully remote environment (must be based in the U.S. and willing to work in Central Time Zone).
  • Summer Half-Day Fridays.
  • Freed Up Fridays during Spring, Fall, and Winter months to promote productivity and dedicated heads-down work time.
  • Medical, dental, and vision plan offerings along with 401(k).
  • Employer-paid Short-Term Disability, Long-Term Disability, and Life Insurance.
  • Other Voluntary Benefits include additional Life Insurance, Spouse Life Insurance, and Accident Insurance.
  • The satisfaction that comes with being part of a solution that has real impact in the world.
  • A diverse workforce and inclusive environment that embraces unique contributions and experiences.
  • An empowered culture that encourages creativity and professional growth.

Estimated Annual Salary Range:
$120k-$150k; based on role, experience, and location
Additional Information:
  • Benchmark Analytics is an Equal Opportunity Employer. We value diversity of all kinds in our effort to create a stellar workforce of committed and passionate team members.
  • Unfortunately, we are not able to sponsor employment visas at this time, so we can only accept applications from candidates who are authorized to work in the U.S.

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