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Configuration Management Manager Jobs in Pennsylvania

Palnar

CMDB Data Admin Analyst

Bethlehem, PA · On-site

Position Summary As a Data Admin Analyst (Technical Configuration Librarian) your role is the custodian of Configuration Items (CIs) registered within the Configuration Management Database (CMDB). ...

Vangard, Inc.

ServiceNow Platform Engineer for CMDB

Wayne, PA · On-site

$49 - $67.25/hr

Build CMDB solutions aligned with ServiceNow best practices, performance standards, and long-term platform roadmaps. * Support the implementation, optimization, and adoption of advanced ServiceNow ...

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Configuration Management Manager information

What does a configuration management manager do?

A Configuration Management Manager oversees the processes and tools used to track and control changes in software, hardware, documentation, and other key assets throughout a project's lifecycle. They ensure that all systems remain consistent, reliable, and well-documented by implementing configuration management policies and procedures. Their responsibilities often include managing configuration databases, leading audits, and coordinating with different teams to maintain the integrity of products or systems. This role is critical in industries like IT, engineering, and manufacturing, where maintaining accurate records and version control is essential for quality and compliance.

What are the key skills and qualifications needed to thrive as a configuration management manager, and why are they important?

To thrive as a Configuration Management Manager, you need expertise in configuration management processes, change control, and a relevant technical or engineering background, often supported by a bachelor’s degree or industry certifications like ITIL or CMII. Familiarity with configuration management tools such as ServiceNow, Jira, or IBM Rational, and experience with standards like ISO 9001 or CMMI, are typically required. Strong leadership, organizational skills, and attention to detail, alongside effective communication, make someone stand out in this role. These skills are crucial for ensuring system integrity, minimizing errors, and supporting efficient project delivery in complex technical environments.

What are some common challenges configuration management managers face when implementing new processes across teams?

Configuration Management Managers often encounter challenges such as resistance to change from team members, ensuring consistent adoption of new tools, and maintaining accurate records across multiple departments. They must coordinate closely with engineering, IT, and quality assurance teams to standardize processes while accommodating unique project needs. Effective communication, training programs, and regular audits are essential to overcoming these hurdles and ensuring smooth integration of new configuration management practices.

What is the difference between Configuration Management Manager vs Configuration Analyst?

AspectConfiguration Management ManagerConfiguration Analyst
CredentialsTypically requires a bachelor's degree in IT, Computer Science, or related field; certifications like CMII or ITIL are commonUsually holds a bachelor's degree in IT, Computer Science, or related area; certifications like ITIL or CompTIA are beneficial
Work EnvironmentLeads teams in managing configuration processes across projects; often in managerial or supervisory rolesPerforms detailed analysis and documentation of configurations; often in a technical or support role
Industry UsageCommonly employed in IT, aerospace, defense, and manufacturing sectorsUsed in similar industries for supporting configuration control and documentation

The Configuration Management Manager oversees the entire configuration management process, leading teams and ensuring compliance, while the Configuration Analyst focuses on detailed analysis and documentation of configurations. Both roles require similar credentials and are vital in maintaining system integrity within technical industries.

What is a Configuration Management Manager's salary?

The salary for a Configuration Management Manager typically ranges from $90,000 to $140,000 annually, depending on experience, industry, and location. They often require knowledge of tools like CMDBs and configuration management processes, with certifications such as ITIL or PMP enhancing earning potential.

What are the most commonly searched types of Configuration Management jobs in Pennsylvania?

The most popular types of Configuration Management jobs in Pennsylvania are:

Configuration Management Manager jobs near you
Infographic showing various Configuration Management Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

ServiceNow CMDB Business Analyst

PROLIM Global Corporation

Philadelphia, PA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Role: ServiceNow CMDB Business Analyst
Experience: 4-6 Years
Location: Philadelphia, PA (100% Onsite)
Duration: 6 Months
Req ID: 10538903
Job Summary
We are seeking an experienced ServiceNow CMDB Business Analyst with strong expertise in Configuration Management, Discovery, and Service Mapping. The role involves gathering and translating business requirements, working closely with stakeholders and platform teams, and ensuring successful delivery of ServiceNow CMDB solutions.
Responsibilities
  • Act as a liaison between business stakeholders and the ServiceNow platform team
  • Capture and document business and user requirements (Agile user stories)
  • Ensure requirements are clearly understood, developed, tested, and delivered as specified
  • Own stakeholder relationships to identify, prioritize, and document business, process, and data requirements
  • Represent stakeholders during planning, development, and release cycles
  • Collaborate with platform teams to develop release estimates
  • Support testing activities and ensure solution quality
  • Drive user adoption and change management initiatives

Required Skills & Qualifications
  • Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
  • Strong understanding of ITIL v3 / v4 frameworks and best practices
  • Hands-on experience with Agile / Scrum methodology
  • 4+ years of experience in ServiceNow CMDB and Service Mapping requirements gathering
  • Strong knowledge of ServiceNow Discovery, including Cloud Discovery and CMDB population
  • Experience with Service Mapping, MID Server configuration, and data mapping
  • Understanding of integrations between ServiceNow and external systems (IntegrationHub is a plus)
  • Strong experience with ServiceNow out-of-the-box functionalities
  • Knowledge of protocols: HTTP, TCP, SNMP, SOAP, REST
  • Excellent communication, analytical, and problem-solving skills
  • Ability to articulate ServiceNow capabilities aligned to business needs

Apply