Conference Usa Jobs in Washington (NOW HIRING)

Job Summary:
Crowell & Moring LLP is an international law firm with a strong reputation in litigation and corporate matters. The Conference Services Manager is responsible for overseeing technical and operational support for conference services, ensuring excellent service delivery and managing the Conference Technology team.
Responsibilities:
• Designs and implements support policy and procedures for the Conference Services team.
• Manages and supports the Conference Technology team with day-to-day tasks.
• Works and coordinates with Director of Administration, Receptionists, Operations, Front Desk staff and Catering Services to ensure excellent Conference Service is provided as requested by conference event coordinator or owner.
• Determines the cause of customer dissatisfaction involving conference technology. Makes immediate corrections where applicable.
• Keeps management informed of all equipment problems and their resolution. Submits regular failure/success reports and maintains log of support activity including VTC usage, conference room technology setups, and web accounts, etc.
• Develops and maintains procedures governing the operation and maintenance of all Conference Technology equipment.
• Develops baseline measurements of support activity and periodically reviews and re-measures to ascertain the effect of environment changes.
• Responsible for the overall direction, coordination, improvement and evaluation of Conference Technology.
• Participates in the planning, policy and decision making discussions involving production, system availability, workflow and problems which may negatively impact system performance.
• Continually improves technical proficiency through research, self-training and participation in internal and external training opportunities.
• Collaborate with other offices, to ensure uniform conference technology is utilized.
Qualifications:
Required:
• Bachelor’s Degree in Computer Science or Information Systems. Equivalent training and experience may substitute for education.
• Minimum of five years of increasingly responsible, directly related experience that included a minimum of three years directly supervising others on a regular basis.
• Strong background with A/V systems, network skills and multiple video conferencing platforms (Zoom, MS Teams, WebEx, etc.)
• Understanding of basic networking technology
• Strong administrative and organizational skills.
• Strong Microsoft Office skills (for generating reports via Excel or documentation via Word).
• Advanced hands-on experience with video conferencing technologies and Unified Communication technologies such as, Microsoft Teams, Zoom, Poly VTC endpoints, Crestron control system, IP Protocols, Bridging services, and VoIP.
• Demonstrated ability to communicate persuasively, both orally and in writing, on a prepared and extemporaneous basis.
• Ability to provide quality client service to both internal and external contacts. Continually improves client service through recommendations to management and diligent, thoughtful and timely execution of support requests. Requires patience, creativity and discretion.
• Ability to appropriately delegate work to others to meet deadlines, goals and objectives, develop skills and knowledge of others, build capacity and productivity of the team.
• Ability to lead others effectively in a team or cooperative, enthusiastic and friendly environment to complete small/medium-scale projects and to reach established goals and objectives in a timely manner.
• Ability to analyze and interpret information from a variety of sources, apply critical and creative thinking to draw conclusions or develop solutions to complex problems.
• Ability to safely lift, move and carry items weighing up to 50 lbs.
Company:
Crowell & Moring is an international law firm headquartered in Washington, D.C. Founded in 1979, the company is headquartered in Washington, USA, with a team of 1001-5000 employees. The company is currently Late Stage.