Burke Mountain is seeking a dynamic and detail-oriented Conference Services Manager to plan and execute exceptional group meetings, conferences, and special events. This role serves as a key liaison between the sales team and hotel operations, ensuring seamless coordination and outstanding guest experiences from initial contract through event completion.
Event Planning & Execution:- Coordinate all group logistics from contract signing through final departure
- Prepare detailed event resumes, banquet event orders (BEOs), and rooming lists with accuracy
- Oversee onsite event execution, proactively resolving operational or weatherrelated challenges
- Conduct site inspections and lead preconvention meetings with clients and internal teams
Revenue & Financial Management:- Identify upselling opportunities for food, beverage, audiovisual services, and seasonal resort activities
- Review and approve final group billing statements prior to client departure
- Forecast group revenue and maintain historical data to support future bookings
Collaboration & Communication:- Partner closely with culinary, banquet, front desk, and ski operations teams
- Communicate group details, VIP needs, and schedule changes on a daily basis
- Coordinate with thirdparty vendors for rentals, décor, and entertainment services
Qualifications & Skills:- Experience: 23 years of experience in hotel catering, conference services, or event coordination
- Technical Skills: Experience with hotel sales and catering systems, property management software, and event diagramming tools
- Availability: Must be flexible to work evenings, weekends, and peak winter holiday periods
- Adaptability: Ability to manage logistics in a dynamic mountain resort environment, including changing weather conditions
Employee Perks:- Access to mountain amenities and activities
- Discounts on dining, lodging, and retail
- Opportunities to engage in special events and programming
At Burke Mountain, you’re not just taking a job—you’re joining a community rooted in adventure, hospitality, and the natural beauty of Vermont’s Northeast Kingdom.