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Conference Service Manager Jobs in Massachusetts

Seaport Hotel

Conference Services Manager

Boston, MA · On-site

$75K/yr

Overview About the Role Seaport Hotel is seeking a dynamic Conference Services Manager to serve as ... Be part of a collaborative, service-driven team * Work in one of Boston's premier waterfront ...

Seaport Hotel

Conference Services Manager

Boston, MA · On-site

Overview About the Role Seaport Hotel is seeking a dynamic Conference Services Manager to serve as ... Be part of a collaborative, service-driven team * Work in one of Boston's premier waterfront ...

Heihotels

Conference Services Manager

Waltham, MA · On-site

$80K - $83K/yr

Compensation Salary Range: $80,000.00 - $83,000.00 Annually Tipped/Service Charge Eligible? No ... Yes Overview Create the desired conference and meet clients' needs through active communication ...

Compass Group

CONFERENCE PLANNER

Boston, MA · On-site

$68K - $70K/yr

... the space management system Preferred Qualifications: * Bachelor's degree preferred but not necessary if candidate has related conference services experience * Have a least two years hotel or ...

Compass Group

CONFERENCE PLANNER

Boston, MA · On-site

$68K - $70K/yr

... the space management system Preferred Qualifications: * Bachelor's degree preferred but not necessary if candidate has related conference services experience * Have a least two years hotel or ...

Compass Group

CONFERENCE PLANNER

Boston, MA · On-site

$85K - $90K/yr

Client Service & Communication * Conduct pre-event meetings and site visits with clients to ... Manage event budgets and track expenses to ensure profitability. * Prepare post-event reports and ...

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How much do conference service manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for conference service manager in Massachusetts is $67,668.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $77,500.00 per year, depending on experience, location, and employer.
What are the most commonly searched types of Conference Service jobs in Massachusetts? The most popular types of Conference Service jobs in Massachusetts are:
What are popular job titles related to Conference Service Manager jobs in Massachusetts? For Conference Service Manager jobs in Massachusetts, the most frequently searched job titles are:
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Conference Service Manager jobs near you
Infographic showing various Conference Service Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $67,668 per year, or $32.5 per hour.

Senior Conference Services Manager

Seaport Hotel

Boston, MA • On-site

Full-time

Re-posted 5 days ago

Job description

Overview

The Senior Conference Services Manager plays a critical role in the success of Seaport Hotel, serving as the primary liaison between clients and hotel operations for all group and event business. This leader is responsible for cultivating strong client relationships, ensuring contractual compliance, and delivering exceptional, seamless event experiences.

This role partners cross-functionally to coordinate all aspects of group programs, negotiates contract adjustments aligned with business objectives, and identifies opportunities to maximize revenue and profitability. The Senior Conference Services Manager also leads and develops the Conference Services team, requiring strong leadership, organization, and communication skills to consistently exceed client expectations.

Responsibilities

Essential Functions

Client & Event Management

  • Serve as primary point of contact for clients from contract turnover through event completion
  • Partner with clients to define and execute event specifications (guest rooms, meeting space, F&B, exhibit needs, etc.)
  • Ensure all client requirements align with hotel capabilities and service standards

Contract & Revenue Management

  • Negotiate contract modifications to balance client satisfaction with profitability
  • Identify and drive incremental revenue opportunities across all aspects of group business
  • Develop and manage contracts for ancillary ("allied") business opportunities
  • Review and approve final billing to ensure accuracy and adherence to agreements

Event Planning & Execution

  • Prepare and customize detailed event documentation including:
    • Banquet Event Orders (BEOs)
    • Event resumes
    • Menus and program details
  • Lead cross-functional collaboration across hotel departments to ensure flawless execution
  • Conduct site tours, tastings, and client visits to showcase the property and services

Leadership & Team Development

  • Lead, coach, and develop the Conference Services team
  • Foster a culture of accountability, collaboration, and service excellence
  • Align team performance with departmental and hotel goals

Strategic Collaboration

  • Participate in sales and revenue strategy meetings
  • Partner with Sales, Catering, Revenue Management, and Operations teams to optimize outcomes
  • Contribute to business planning and group strategy initiatives
Qualifications

Experience:

  • 10+ years of meeting or event management experience, preferably within hospitality
  • Significant leadership experience required (multi-person team oversight preferred)
  • Experience in urban hotel markets strongly preferred (Boston highly desirable)
  • Certified Meeting Planner (CMP) designation preferred

Disclaimer:This job description is not intended to be all-inclusive. The team member may be required to perform other duties as assigned.

 

Equal Opportunity Statement:

CoralTree Hospitality and Seaport Hotel are proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics.  We maintain a drug-free workplace.

Employment Type: FULL_TIME

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