Conduit Call Center Jobs (NOW HIRING)

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH.

Key Responsibilities:

• Providing certification and recertification training for every operational station in Production, Warehouse, Returns or other areas as assigned by the Training Manager
• Tracking individual contact hours by course, cell and shift
• Will assist the training manager/business unit dedicated instructor in preparing the monthly training forecast
• Will identify training needs that may fall outside the traditional operational OJT needs such as OJT development and Continuous/Process Improvement of training delivery
• Conduit between floor supervision/management and the training manager
• Communicates concerns/issues raised by production, warehouse, and Returns
• Provides input to both the floor and training manager of the deployment of any change in training need or requirements
• Work with other trainers to further develop their project management skills and provide developmental guidance to enhance their training skills
• Assist with providing feedback and developing teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and resource materials that create diverse opportunities for participants to connect with the content
• Assist with the testing of trainees to measure progress and to evaluate the effectiveness of education program(s)
• Work collaboratively with cross-functional teams on SOE reviews, projects, new product rollouts, and process evaluation
• Ability to flex to the various shifts to effectively support the site's needs

This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position and other duties may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• High School Diploma or GED
• Associate’s degree or 4 years of Manufacturing Operations experience
• One year of related training experience
• One year previous experience using a compute
• Initial training and successful performance as an Associate III/IV or a lateral move from another department

Skills and Qualifications:

• Ability to provide actionable feedback and open to receive feedback
• Skilled in managing time while balancing multiple tasks/responsibilities, meetings, and certifications
• Proactively identify gaps and suggest improvements/solutions
• Working knowledge of training delivery/design/development and evaluation techniques
• Successful completion MFG Training Department OJT Trainer Certification
• Ability to effectively interact with all levels of organizational staff
• Necessary competencies include, organizational, analytical, interpersonal and written/oral communication skills
• Must be familiar with scheduling protocols and have more than a general knowledge of reporting/tracking mechanisms (Google Suite, Sheets, Docs, Forms etc.)
• Must be flexible, innovative and have the ability to manage classes/curriculum priorities in a fast-paced, growth-oriented and time-critical environment
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Reasoning Ability:

This position requires individuals to think independently and have the capability of addressing team member problems. This is a highly skilled position that requires the ability to make decisions on business processes, identification and remediation of errors, and issues with existing processes.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands and fingers; sit continuously for extended periods of time; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus, read and interpret documents and instructions; frequent identification of letters, numbers, and symbols in a technology environment. The employee must have the ability to use a keyboard and equipment typically found in a training or administrative work setting; occasional lifting up to 45 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate
• Work may be completed in a non-climate controlled environment
• Standing for extended periods of time (longer than 20 – 30 minutes at a time)
• Standard office/presentation and production floor environment

Visa sponsorship not available for this role

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)