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Concert Usher Jobs (NOW HIRING)

Ole Red

Usher (PT) - Grand Ole Opry

Nashville, TN · On-site

As an Usher you'll contribute to exceptional guest experiences in our iconic concert venues. You'll verify tickets, direct guests to seating locations, distribute handouts, provide information, and ...

Texas Live!

Event Usher - Arlington Backyard

Arlington, TX · On-site

$13.50 - $18/hr

Arlington Backyard is your premier outdoor concert venue where Arlington goes to play. Located next ... Event Usher Responsibilities include, but are not limited to: * Greet guests attending the ...

Berklee

Concert Services Event Staff

Boston, MA · On-site

$16.97/hr

Serve as house manager and/or usher for all concert production supported events * Serve as stage crew during concerts and recitals, execute stage moves as needed * Run concert lighting as requested ...

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How much do concert usher jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for concert usher in the United States is $16.26, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.03 per hour, depending on experience, location, and employer.

What is a concert usher?

A Concert Usher is responsible for assisting guests at events by guiding them to their seats, providing information, and ensuring a safe and enjoyable experience. They check tickets, enforce venue policies, and may help with crowd control or emergency procedures. Ushers also answer questions about the venue, event schedule, and facilities. Their role is essential for maintaining order and enhancing the overall guest experience.

What are the typical responsibilities of a concert usher during an event?

Concert Ushers help guests find their seats, check tickets, and provide information about the event and facility amenities. They often monitor crowd flow, assist with accessibility needs, and respond to questions or concerns from attendees, ensuring everyone has a safe and enjoyable experience. Ushers may also support emergency procedures, help maintain cleanliness in aisles and seating areas, and coordinate with security or other event staff as needed. The role is dynamic and requires adaptability, especially during peak entry and exit times, but it offers valuable experience in customer service and event operations.

What are the key skills and qualifications needed to thrive in the concert usher position, and why are they important?

To thrive as a Concert Usher, you need strong customer service abilities, attention to detail, and basic crowd management skills, usually with a high school diploma or equivalent. Familiarity with ticket scanning equipment, seat mapping apps, or venue communication systems can be beneficial. Outstanding interpersonal skills, patience, and the ability to stay calm under pressure help ushers handle guest questions and unexpected situations. These skills ensure a positive concert experience for attendees while supporting venue safety and organization.

How do you become a concert usher?

To become a concert usher, candidates typically need to be at least 16 years old, have good communication skills, and be able to stand for long periods. Many employers require a high school diploma or equivalent and may conduct background checks; some positions also require training on venue policies and safety procedures.
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Concert Usher jobs near you
Infographic showing various Concert Usher job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 70% Full Time, 14% Part Time, and 15% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,819 per year, or $16.3 per hour.

Part Time - Usher - Ryman Auditorium

Nashville, TN • On-site

Ole Red
Traveler Accommodation • 201 - 500 employees
Learn more about Ole Redexternal

Part-time

This job post has expired today. Applications are no longer accepted.

Ole Red rating

5.9

Company rating: 5.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

As an Usher you'll contribute to exceptional guest experiences in our iconic concert venues. You'll verify tickets, direct guests to seating locations, distribute handouts, provide information, and assist with maintaining a clean facility during and after events. You'll deliver attentive, distraction-free service that enhances the event experience. As the ideal candidate you'll seek opportunities to assist guests, provide confident guidance, and have fun sharing your passion for live entertainment with our fans.
  • Scan and verify proper ticketing required for entry. Refer guests without proper tickets or credentials to the appropriate agent.
  • Provide seating directions at points of entry. Assist guests with further seating guidance or personal assistance as needed.
  • Distribute approved handouts, including show programs, as required per event.
  • Assist with crowd management during events. Maintain order in the general seating areas, and aisleways. Actively monitor assigned section for individuals in need of assistance.
  • Address disruptive guests. Intervene in seating discrepancies, unauthorized recording, etc. Kindly inform guests of required corrective action. Contact leadership if further assistance is required.
  • Respond to guest concerns. Take corrective action to resolve. Contact leadership if further assistance is required.
  • Maintain overall cleanliness of the facility, including but not limited to collecting trash before, during and after shows.
  • Assist with event setup and breakdown of chairs and seating configurations.
  • Report any concerns or maintenance items to department and venue management.
  • May be trained to perform post-show tours.
  • Support emergency evacuation procedures when necessary. Guide guests and employees to designated locations, and coordinate with security or paramedics as needed.
  • Model company service basics. Follow all corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management.
  • Perform other duties as assigned.
Education
  • High school diploma or equivalent preferred
Experience
  • Previous guest service experience preferred
Knowledge, Skills and Abilities
  • Effective interpersonal and verbal communication skills
  • Outgoing personality
  • Able to work during peak times, including evenings, weekends, and holidays, to support business needs
Physical Requirements
Speak, hear, and use non-verbal cues to communicate with guests. Near, distance and color vision for navigating ticketing and seating. Stand and walk for extended periods, including on uneven surfaces and while carrying items. Walk up and down stairs while navigating the venue. Regularly lift and carry up to 25lbs to carry materials or assist in set up/break down. Maintain mental and visual attention to respond to guest needs or emergencies.
Working Conditions
High-traffic entertainment environments with large crowds and elevated noise levels.

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