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Concert Merchandise Jobs in Boston, MA (NOW HIRING)

AEG

Guest Experience Manager, TD Garden

Boston, MA · On-site

$65K - $88K/yr

Supervise North Station operations including bag check and concert merchandise services while driving revenue and maintaining event readiness * Ensure Guest Experience and North Station facilities ...

Boston Symphony Orchestra

Retail Buyer

Boston, MA · On-site

$75K - $85K/yr

... merchandising, sales, and marketing, to develop and execute purchasing strategies. This position will require 10-15% domestic travel, including 2-3 short term trips to our summer concert venue ...

Boston Symphony Orchestra

Retail Buyer

Boston, MA · On-site

$75K - $85K/yr

... merchandising, sales, and marketing, to develop and execute purchasing strategies. This position will require 10-15% domestic travel, including 2-3 short term trips to our summer concert venue ...

AEG

Guest Experience Ambassador, TD Garden

Boston, MA · On-site

$17/hr

Process payments for bag check services and concert retail while maintaining accurate sales records ... Stock merchandise, maintain back stock for designated shows, and support retail operations as ...

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Concert Merchandise information

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$16

$19

$32

How much do concert merchandise jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for concert merchandise in Boston, MA is $19.95, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $19.57 per hour, depending on experience, location, and employer.

What is a concert merchandise?

A Concert Merchandise job involves selling artist or band-related products, such as T-shirts, posters, and accessories, at live events. This role includes setting up and managing merchandise booths, handling cash and card transactions, and providing customer service to fans. You may also be responsible for tracking inventory and restocking items as needed. Strong communication and organizational skills are important, as is the ability to work in a fast-paced environment. This job is ideal for those who enjoy music and interacting with people at live events.

What does a typical shift look like for someone working in concert merchandise?

A typical shift for a concert merchandise worker involves setting up and organizing merchandise stands, restocking inventory, and assisting concertgoers with purchases and product questions. You’ll be handling payments, managing long lines, and working closely with other team members to ensure smooth operations before, during, and after the event. Shifts often start several hours before doors open and end once inventory is packed up, requiring flexibility and stamina. This role provides a dynamic work environment with exposure to live events and opportunities to develop valuable retail, customer service, and teamwork skills.

What are the key skills and qualifications needed to thrive in concert merchandise, and why are they important?

To thrive in Concert Merchandise, you need strong customer service skills, basic math abilities, and experience with point-of-sale systems or retail transactions. Familiarity with inventory tracking software and mobile payment devices is often required in this role. Excellent communication, teamwork, and the ability to stay calm under pressure help set candidates apart. These qualities ensure efficient sales, effective inventory management, and positive fan interactions in high-energy, fast-paced concert environments.

What are the most commonly searched types of Concert Merchandise jobs in Boston, MA?

The most popular types of Concert Merchandise jobs in Boston, MA are:

What are popular job titles related to Concert Merchandise jobs in Boston, MA?

For Concert Merchandise jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Concert Merchandise jobs in Boston, MA look for?

The top searched job categories for Concert Merchandise jobs in Boston, MA are:

Concert Merchandise jobs near you
Infographic showing various Concert Merchandise job openings in Boston, MA as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, and 5% Temporary. Highlights an 100% In-person job distribution, with an average salary of $41,498 per year, or $20 per hour.

Guest Experience Manager, TD Garden

Boston, MA • On-site

AEG
Recruiting and Staffing Services • 51 - 200 employees
Learn more about AEGexternal

$65K - $88K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
The opportunity
Delaware North Boston Holdings is hiring a full-time Guest Experience Manager to join our team at TD Garden in Boston, Massachusetts. As a Guest Experience Manager, you will be responsible for leading the Guest Experience team, ensuring alignment with organizational goals and a best-in-class guest experience. If you thrive on excitement and want your workday to fly by, apply now to join the game day action.
Pay
Minimum - Anticipated Maximum Base Salary: $65,300 - $88,200 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.
What we offer
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
  • Medical, dental, and vision insurance
  • 401(k) with up to 4% company match
  • Annual performance bonus based on level, as well as individual, company, and location performance
  • Paid vacation days and holidays
  • Paid parental bonding leave
  • Tuition and/or professional certification reimbursement
  • Generous friends-and-family discounts at many of our hotels and resorts

What will you do?
  • Develop and implement training programs, performance feedback processes, and continuous improvement initiatives that strengthen individual, team, and departmental performance
  • Establish and refine guest service procedures, response protocols, and follow up processes to effectively address service disruptions and enhance the guest experience
  • Oversee Guest Experience staffing, scheduling, budgeting, and event day logistics to support efficient operations and service excellence
  • Create and execute event game plans and staffing strategies that maximize operational effectiveness, compliance, and guest satisfaction
  • Manage labor relations by ensuring compliance with collective bargaining agreements and partnering with Human Resources on workforce matters
  • Direct front of house Guest Experience operations and lead recruitment, onboarding, training, performance management, and staff development efforts
  • Supervise North Station operations including bag check and concert merchandise services while driving revenue and maintaining event readiness
  • Ensure Guest Experience and North Station facilities are properly staffed, maintained, and prepared to deliver exceptional service at all events

More about you
  • Minimum of 5 years of experience in event or hospitality management, logistics, and coordination
  • Strong interpersonal, organizational, communication, and analytical skills
  • Ability to multitask and handle multiple events
  • Leadership experience and skills to oversee all aspects of a team of 300+
  • Professional demeanor with the ability to remain calm, make sound decisions, and stay positive in stressful situations
  • Experience in a union environment is a plus
  • NBA or NHL arena experience is a plus
  • Ability to understand and work with computerized ticket systems to troubleshoot and support guests in event and at entry

Physical requirements
  • Ability to push up to 300 pounds

Who we are
Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England's largest sports and entertainment arena, TD Garden is the home of the storied NHL's Boston Bruins and NBA's Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality - come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
AEG logo

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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