Computer User Support Specialists Jobs in Colorado

Summary
As a Human Resources Specialist (User Support) at the GS-0201-12/13, you will be part of HRS Federal Staffing Center Office of Personnel Management. If selected, you will support customer agencies in implementing and using automated HR systems by advising customers, identifying business and system requirements, supporting system enhancements, delivering training, resolving user issues, and recommending improvements to HR processes and services
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Duties
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• Advise customer agencies on automated HR system capabilities, business processes, implementation activities, and system requirements.
• Gather and document customer business needs and system requirements to support enhancements, testing, automation, and implementation activities.
• Develop and deliver system training, demonstrations, user guides, job aids, communications, and other resources for customers and system users.
• Support change management activities by coordinating implementation efforts, communicating system changes, and incorporating customer feedback.
• Resolve functional and technical user issues and coordinate with technical staff to address system problems requiring additional support.
• Analyze Help Desk activity, system data, and customer feedback to identify trends and recommend process, training, or system improvements.
• Maintain customer relationships through project meetings, technical guidance, status updates, and coordination with HR, IT, and other stakeholders.

Requirements
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Conditions of employment

• Must be a U.S. Citizen or National
• Males born after 12-31-59 must be registered for Selective Service
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• Candidates will not be hired based on their race, sex, color, religion, or national origin
• Complete the initial online assessment and USAHire Assessment
• You will be required to report to an OPM assigned office
• This position is not eligible for inclusion in a bargaining unit

Qualifications
To be found qualified, your resume must clearly show experience that meets the Specialized Experience for the grade(s) you're applying for. For each position (paid or volunteer), include the months, years, and hours worked per week to be credited. One year of specialized experience equals 12 months at 40 hours per week (part-time hours are prorated). Experience listed without hours per week, or listed as "varies," will not receive credit.
GS-12 Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the GS-11 level in the Federal service, or equivalent, performing work that includes ALL of the following:

1. Gathering and documenting customer needs that support implementation, enhancement, testing, and/or change management activities;
2. Developing system user guides, job aids, communications, or other instructional materials to support users of automated human resources systems;
3. Providing technical or functional guidance on human resources system processes, functionality, reporting, access, or business requirements; and
4. Resolving user issues and recommending process, training, or system improvements.

GS-13 Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the GS-12 level in the Federal service, or equivalent, performing work supporting automated human resources systems that includes:

1. Gathering and documenting business needs or system requirements that support system enhancements, testing, implementation and/or change management activities;
2. Developing or delivering system training, guidance, demonstrations, or user support materials;
3. Advising customers on HR system functionality, business processes, implementation activities, or system requirements; and
4. Resolving user and system issues and recommending improvements based on customer feedback, system information, or recurring support needs.

Merit promotion applicants must meet time-in-grade requirement as defined in 5 CFR 300, Subpart F.
One year at the GS-11 level is required to meet the time-in-grade requirements for the GS-12 level.
One year at the GS-12 level is required to meet the time-in-grade requirements for the GS-13 level.
You must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
This job does not have an education qualification requirement.
Additional information
Relocation expenses will not be paid. Current OPM employees may qualify as an exception.
This job opportunity announcement may be used to fill additional similar vacancies across OPM.
During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire
If you are unable to apply online and would like to request information about the Alternate Application process, please use the contact information at the bottom of this announcement.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.