The Service Technician is responsible for diagnosing, repairing, and overhauling trucks, buses, and diesel/gas engines in accordance with dealership and manufacturer standards. This position ensures quality repairs, accurate documentation, and compliance with safety and environmental regulations.
Essential Duties and Responsibilities:
- Diagnose, repair, and maintain diesel and gas engine vehicles in accordance with factory specifications.
- Perform routine maintenance including oil changes, lubrication, and battery checks.
- Rebuild and recondition gas and diesel engines, including replacement of pistons, bearings, gears, and valves.
- Inspect, adjust, and repair brake systems, wheel alignment, suspension systems, and steering components.
- Rewire and repair ignition systems, lighting, and instrument panels.
- Disassemble and overhaul engines, pumps, transmissions, clutches, generators, and differential units.
- Operate hydraulic jacks, hoists, valve-grinding machines, and other specialized tools and equipment.
- Test drive vehicles to diagnose malfunctions and confirm proper operation after repairs.
- Use diagnostic instruments, gauges, and precision tools to identify issues and verify repairs.
- Follow all safety regulations, company policies, and applicable federal, state, and local laws regarding hazardous waste disposal and workplace safety.
- Accurately complete repair orders, service reports, and required documentation.
- Communicate clearly with supervisors, coworkers, and customers regarding service findings and recommendations.
Secondary Duties:
- Maintain cleanliness and professional appearance of tools, equipment, service truck, and shop work area.
- Complete additional service-related documentation as required by Nuss Truck & Equipment or customers.
- Attend required factory-sponsored and dealership-provided training sessions.
Customer Service Responsibilities:
Although primarily a technical role, the Service Technician represents the dealership in customer interactions and is expected to:
- Communicate clearly and respectfully with customers when discussing repairs or recommendations.
- Provide accurate and professional updates on vehicle status as needed.
- Deliver quality workmanship that meets or exceeds customer expectations.
- Support a positive and professional customer experience in all interactions.
Supervisory Responsibilities:
- This position does not directly supervise employees.
- May assist in training and mentoring apprentices or interns as assigned.
Minimum Qualifications:
Education:
- Two-year technical degree in Diesel/Heavy Equipment or equivalent experience required.
- Coursework in diesel or heavy equipment repair may substitute with equivalent work experience.
Experience:
- 2–3 years of diesel equipment repair experience required.
- Prior dealership or heavy equipment repair experience preferred.
Knowledge, Skills, and Abilities:
- Strong troubleshooting skills with diesel/heavy equipment systems.
- Solid knowledge of hydraulics, pneumatics, transmissions, electrical, and fuel systems.
- Ability to read and comprehend written and verbal repair instructions.
- Proficient computer skills for diagnostics, documentation, and communications.
- Ability to work independently with strong problem-solving skills and attention to detail.
- Effective verbal and written communication skills.
- Ability to work efficiently in a fast-paced, high-stress environment.
- Must hold and maintain a valid driver’s license; CDL preferred.
- Must maintain a clean driving record and professional personal appearance.
Work Environment and Physical Requirements:
- Position is physically demanding, requiring frequent lifting and transporting of parts weighing up to and/or exceeding 70 pounds.
- Regular exposure to noise, dust, exhaust fumes, grease, and other shop conditions.
- Extended periods of standing, bending, and working with tools and equipment required.
- Required use of dealership-provided uniforms and personal protective equipment.
Accountability and Compliance:
- Responsible for performing accurate and timely repairs that meet manufacturer and dealership quality standards.
- Accountable for maintaining safe work practices and immediately reporting accidents, injuries, or unsafe conditions.
- Required to comply with all company policies, OSHA regulations, and applicable environmental and workplace laws.
- Must participate in training, performance reviews, and corrective action processes when applicable.