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Computer Tech Assistant Jobs in Illinois (NOW HIRING)

Confidential

IT ASSISTANT

South Holland, IL · On-site

$16.75 - $22.75/hr

Job Title: IT Assistant Department: Information Technology Reports To: IT Manager SUMMARY: Assists ... Maintains the company's computer labs and instructs lab users on basic word processing, email, and ...

Town of Normal, IL

Technology Assistant

Normal, IL · On-site

$49K - $58K/yr

... outstanding Technology Team within an organization dedicated to providing excellent services ... computer hardware, software and peripheral equipment within the library network, which includes ...

Town of Normal

Technology Assistant

Normal, IL · On-site

$49K - $58K/yr

... outstanding Technology Team within an organization dedicated to providing excellent services ... computer hardware, software and peripheral equipment within the library network, which includes ...

Ravinia Festival Association

IT Program Assistant

Chicago, IL · On-site

$18 - $24.25/hr

Position Summary Ravinia Information Technology is seeking a fulltime IT Program Assistant. The ... Organize and document spare computer hardware inventory * Document technical issues * Research and ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

... as the in-house IT assistant to the Lead Engineer for growing 50+-employee firm, including ... Preferred Qualifications: - Bachelor's degree in computer science or IT related field is a plus ...

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Computer Tech Assistant information

What is a computer tech assistant?

Computer Tech Assistants are professionals who support the installation, maintenance, and troubleshooting of computer hardware and software systems. They help users resolve technical issues, perform routine system updates, and assist with setting up new devices or applications. Typically, they work under the supervision of IT specialists or network administrators and provide essential day-to-day technical support in offices, schools, or other organizations.

What are the key skills and qualifications needed to thrive as a computer tech assistant, and why are they important?

To thrive as a Computer Tech Assistant, you need strong troubleshooting skills, basic knowledge of computer hardware and software, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with operating systems, diagnostic tools, and ticketing systems is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and collaborate with team members. These competencies ensure that technical issues are resolved efficiently, minimizing downtime and maintaining smooth operations.

What are some typical challenges a computer tech assistant might face when supporting end-users, and how can they effectively address them?

Computer Tech Assistants often encounter challenges such as troubleshooting a wide range of hardware and software issues, managing multiple support requests simultaneously, and communicating technical information to non-technical users. Effectively addressing these challenges requires strong problem-solving skills, patience, and the ability to prioritize tasks. Building clear communication skills and maintaining detailed documentation can also help streamline support processes and improve user satisfaction.

What is the difference between Computer Tech Assistant vs IT Support Specialist?

AspectComputer Tech AssistantIT Support Specialist
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often more advanced or specialized
Work EnvironmentSchools, small businesses, retailCorporate offices, data centers, tech firms
Job ResponsibilitiesHardware setup, troubleshooting, basic software supportNetwork issues, system administration, user support
Industry UsageCommon in education, retail, small businessPrevalent in corporate and enterprise settings

While both roles involve technical support and hardware/software troubleshooting, Computer Tech Assistants typically focus on basic hardware and software issues in smaller environments. IT Support Specialists handle more complex network and system issues in larger organizations. The roles often overlap, but the scope and complexity differ based on the work setting.

Are computer tech assistant jobs in demand?

Computer tech assistant jobs are in demand due to ongoing growth in technology and increased reliance on computer systems across industries. These roles often require skills in troubleshooting, hardware and software support, and familiarity with tools like operating systems and diagnostic software. Employment prospects are generally favorable for those with relevant certifications and technical knowledge.

How much is the salary for a computer tech assistant?

The average salary for a computer tech assistant typically ranges from $30,000 to $50,000 per year, depending on experience, location, and employer. Entry-level positions may start lower, while experienced technicians with certifications can earn higher wages.

What are the most commonly searched types of Computer Tech jobs in Illinois?

The most popular types of Computer Tech jobs in Illinois are:

What cities in Illinois are hiring for Computer Tech Assistant jobs?

Cities in Illinois with the most Computer Tech Assistant job openings:

Computer Tech Assistant jobs near you

IT ASSISTANT

Confidential

South Holland, IL • On-site

$16.75 - $22.75/hr

Full-time

Re-posted 22 days ago

Job description

Job Title:                             IT Assistant

Department:                      Information Technology

Reports To:                         IT Manager

SUMMARY:

Assists the IT Manager in providing various IT support services to all departments and users by performing the following duties:


ESSENTIAL DUTIES AND RESPONSIBILITES

Include the following:

  • Performs initial troubleshooting at all sub-buildings as assigned by the IT Manager.

This entails:

  1. Receiving service call assignments from the IT Manager or directly from the users. Such assignments will be limited to hardware and software issues affecting the proper operation of individual computers and peripherals (internet, email, network access, print routing, etc.). That may eventually involve networking issues.
  • Installs computers, printers, and software upgrades on all computers as assigned by the IT Manager.
  • Performs pro-active computer and software maintenance on a schedule set by the IT Manager.
  • Identifies and removes duplicate database entries. Assists the departments as needed in database related activities in order to improve the Assistant’s understanding of company activities.
  • Supports users and departments in databases, MS Dynamics CRM, MSI, Visual GA, ADP, Email, and Office productivity software.
  • Assists in maintaining the telephone system. Replace defective phone units, set up phone users, reboot control units and expansion panels.
  • Maintains all wireless devices (cell phones, tablets and laptops).
  • Maintains the company's computer labs and instructs lab users on basic word processing, email, and internet surfing.
  • Collaborate with the IT Team to implement and manage IT infrastructure projects.
  • Complies with personnel policies and procedures.
  • Maintains the confidentiality of the IT system, as well as protecting and securing the integrity of the IT system and data.
  • Assists the IT Manager in making approved purchases of equipment from approved vendors.
  • Performs other duties as assigned.

QUALIFICATIONS

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

REQUIREMENTS

  • Proven experience as an IT Assistant or in a similar role.
  • Familiarity with hardware, software, and networking concepts.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaboratively in a team.
  • Basic knowledge of data security and privacy practices.

EDUCATION AND/OR EXPERIENCE

  • High school diploma or general education degree (GED) and three years of related experience; or equivalent combination of education and experience. Associate degree in Information Technology or related field.
  • CompTIA  A+ Certification required. CCNA certification desired but not required.
  • The individual must take all necessary trainings to improve their skills.

SPECIFIC SKILLS

  • Proficiency in Windows 7, 8, 10, and 11, Microsoft Office 365 (Word, Excel, Access, Outlook, and PowerPoint), Social media services.
  • Ability to quickly diagnose computer hardware and software issues and resolve them independently.
  • Proven ability to setup computer systems and peripherals and install all productivity software.  
  • Basic knowledge of the workings of a computer and the most common peripherals.
  • Ability to work independently and utilize good judgment to protect the integrity of the IT system and data.

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