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Computer Support Jobs in Lansing, MI (NOW HIRING)

Clean Team

Support Tech

Lansing, MI · On-site

$34K - $42K/yr

As a Support Tech at Clean Team, you will be responsible for the day-to-day operations of your assigned area. We are currently looking for Support Supervisors. You will fit in at Clean Team if: * You ...

Clean Team

Support Tech

Lansing, MI · On-site

$34K - $42K/yr

As a Support Tech at Clean Team, you will be responsible for the day-to-day operations of your assigned area. We are currently looking for Support Supervisors. You will fit in at Clean Team if: * You ...

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All JobsComputer Support JobsComputer Support Jobs in Lansing, MI

Computer Support information

See Lansing, MI salary details

$14

$23

$39

How much do computer support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for computer support in Lansing, MI is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a computer support specialist?

To thrive as a Computer Support Specialist, you need strong technical troubleshooting skills, knowledge of operating systems and hardware, and often a relevant associate degree or certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure timely and accurate technical support, leading to higher user satisfaction and efficient IT operations.

What is the difference between Computer Support vs Network Technician?

AspectComputer SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring routers/switches, network maintenance
Industry UsageIT support, customer service, small to medium businessesTelecommunications, large enterprise networks, data centers

Computer Support and Network Technician roles both involve technical skills, but Computer Support focuses on troubleshooting hardware and software issues for end-users, while Network Technicians specialize in maintaining and configuring network infrastructure. Both roles often require similar certifications and are essential in IT environments, but they serve different operational needs.

What is a computer support specialist?

Computer support specialists are professionals who help individuals and organizations troubleshoot and resolve technical issues related to computer hardware, software, and networks. They provide assistance to users by diagnosing problems, guiding them through solutions, and sometimes repairing or upgrading equipment. These specialists may work in-person, over the phone, or via remote desktop tools, ensuring that users can use their technology effectively and efficiently.

What are the most common challenges faced by computer support professionals when assisting non-technical users?

One of the main challenges for Computer Support professionals is communicating technical information in a way that non-technical users can easily understand. This often requires patience, strong interpersonal skills, and the ability to quickly assess a user's level of familiarity with technology. Additionally, support staff must troubleshoot a wide range of hardware and software issues, sometimes remotely, which can make diagnosing problems more complex. Balancing multiple support requests and prioritizing urgent issues are also key aspects of the role.
What are popular job titles related to Computer Support jobs in Lansing, MI? For Computer Support jobs in Lansing, MI, the most frequently searched job titles are:
What job categories do people searching Computer Support jobs in Lansing, MI look for? The top searched job categories for Computer Support jobs in Lansing, MI are:
What cities near Lansing, MI are hiring for Computer Support jobs? Cities near Lansing, MI with the most Computer Support job openings:
Computer Support jobs near you
Infographic showing various Computer Support job openings in Lansing, MI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,686 per year, or $23.9 per hour.

Agency Support Team Lead

Michigan Farm Bureau

Lansing, MI • On-site

Other

Medical, Dental, Vision, Retirement

Posted 4 days ago

Job description

Agency Support Manager

To assist the Agency Support Manager in the development of a team-based approach to the handling Agency Support/Quality Control inquiries and functions. To provide support by hiring, training and developing professional staff. To assist in all office staff functions as needed to support the successful operation of the field force in ensuring an excellent customer experience. To oversee the daily operation of Agency Support to ensure calls, chats and tasks are handled in a timely and efficient manner with delivery of an exceptional experience. To act as a resource and coach to the members of the team to meet department and company objectives. To work toward resolution of complex issues and complaints from the Agency Support Team.

Assist the Agency Support manager in the development and implementation of strategies for improved oversight and efficiencies. Provide supervision to Agency Support by coaching and developing talent.

Assist in developing and building effective teams to achieve a high-quality customer experience of Farm Bureau Insurance agents and field office staff.

Create an environment where people feel valued, appreciated, and empowered to improve the organization. Create an environment where ideas and opinions are shared. Provide opportunities to share knowledge and skills while also developing and coaching team members to reach department standards.

Use available technology to stay organized, build and motivate teams, have crucial conversations regarding expectations, perform monthly touch bases with team members, and delegate tasks as needed.

Perform periodic audit of department functions to ensure accuracy. Learn how to use information from these reviews to drive improvements in quality and consistency. Maintain departmental standards for production while maintaining accuracy.

Maintain quality assurance data and provide daily statistics of quality assurance to team members, be able to analyze data compared to goals. Perform quality monitoring of calls, chats, and of system administration. Including spot checks on both telephone calls, chats, tickets and tasks once a trainee is released to work independently.

Required: Bachelor's degree required with focus on business, management insurance or finance, or equivalent experience may be considered. Three to five years' experience in customer service within a contact center or professional office required. Past leadership, training, coaching, and mentoring experience required. Willingness to pursue continuing job-related training and education required. Demonstrated ability to use discretion when dealing with confidential material required. Demonstrated ability to learn new technologies required. Keyboarding skills with accuracy required. Experienced computer usage and proven skills in Microsoft 365, including Teams, Outlook, SharePoint, Word, Excel, Forms, and PowerPoint required. Must be accurate, detail-oriented, dependable and organized. Designations in AINS, API, or AU required, or actively being pursued.

Preferred: Professional accomplishments in AICPCU programs preferred. Designations in AINS, API, or AU required, or actively being pursued.

Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

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