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Computer Support Jobs in Lansing, MI (NOW HIRING)

Neogen

Technician, Laboratory Support

Lansing, MI · On-site

Computer Skills: * Basic knowledge of computers and operating systems, including the ability to effectively communicate electronically and use portals for submitting support requests (IT, Facilities ...

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Computer Support information

See Lansing, MI salary details

$14

$23

$39

How much do computer support jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for computer support in Lansing, MI is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.07 per hour, depending on experience, location, and employer.

Which IT job has more salary?

In the IT field, roles such as network architects, cybersecurity managers, and cloud solutions architects tend to have higher salaries compared to entry-level support positions. These roles often require advanced certifications, specialized skills, and experience, which contribute to their higher compensation levels.

What are the key skills and qualifications needed to thrive as a Computer Support Specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong technical troubleshooting skills, knowledge of operating systems and hardware, and often a relevant associate degree or certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure timely and accurate technical support, leading to higher user satisfaction and efficient IT operations.

What is the difference between Computer Support vs Network Technician?

AspectComputer SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring routers/switches, network maintenance
Industry UsageIT support, customer service, small to medium businessesTelecommunications, large enterprise networks, data centers

Computer Support and Network Technician roles both involve technical skills, but Computer Support focuses on troubleshooting hardware and software issues for end-users, while Network Technicians specialize in maintaining and configuring network infrastructure. Both roles often require similar certifications and are essential in IT environments, but they serve different operational needs.

What are computer support specialists?

Computer support specialists are professionals who help individuals and organizations troubleshoot and resolve technical issues related to computer hardware, software, and networks. They provide assistance to users by diagnosing problems, guiding them through solutions, and sometimes repairing or upgrading equipment. These specialists may work in-person, over the phone, or via remote desktop tools, ensuring that users can use their technology effectively and efficiently.

What is the starting salary for a computer support specialist?

The starting salary for a computer support specialist typically ranges from $35,000 to $50,000 annually, depending on location, experience, and certifications such as CompTIA A+. Entry-level roles often require basic troubleshooting skills and familiarity with common operating systems and hardware.

How do I get into computer support?

To enter computer support, gaining relevant skills such as troubleshooting, hardware and software knowledge, and customer service is essential. Many roles require a high school diploma or equivalent, and certifications like CompTIA A+ can improve job prospects; some positions may also require experience with operating systems and support tools. Entry-level positions often provide on-the-job training for technical skills and customer interaction.

What are the most common challenges faced by Computer Support professionals when assisting non-technical users?

One of the main challenges for Computer Support professionals is communicating technical information in a way that non-technical users can easily understand. This often requires patience, strong interpersonal skills, and the ability to quickly assess a user's level of familiarity with technology. Additionally, support staff must troubleshoot a wide range of hardware and software issues, sometimes remotely, which can make diagnosing problems more complex. Balancing multiple support requests and prioritizing urgent issues are also key aspects of the role.

What jobs pay $10,000 a month without a degree?

In the computer support field, high-paying roles such as network administrators, cybersecurity specialists, or IT consultants can reach or exceed $10,000 per month with extensive experience and certifications like CompTIA Security+ or Cisco CCNA. These positions often require strong technical skills, problem-solving abilities, and sometimes specialized training, but they do not always require a traditional college degree.
What are popular job titles related to Computer Support jobs in Lansing, MI? For Computer Support jobs in Lansing, MI, the most frequently searched job titles are:
What job categories do people searching Computer Support jobs in Lansing, MI look for? The top searched job categories for Computer Support jobs in Lansing, MI are:
What cities near Lansing, MI are hiring for Computer Support jobs? Cities near Lansing, MI with the most Computer Support job openings:
Computer Support jobs near you

Technical Support Specialist

SOURCE 4 SOLUTIONS LLC

Portland, MI • On-site

$15 - $16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Tier 1 Support Specialist


At ESS our motto is, “Every day counts!” We take opportunities every day to grow and better our company as well as our employees.

OVERVIEW: We are seeking Tier 1 Support Specialists in our Portland, MI Midwest Regional office. The successful candidate will be responsible for providing exceptional service, telephone, chat and email support to our partnering school districts and our employees assigned to those districts. The rapid growth and expansion of our business is causing a need for a new generation of Support Specialists to provide world-class services to our clients.

ESSENTIAL DUTES & RESPONSIBILITIES:

  • Answer incoming calls, support emails, and live chats with professionalism; triage client and employee inquiries with minimal supervision to provide solutions, escalate to Tier 2, or pass to correct department in a timely manner.
  • Updating and manipulating data in willSub®.
  • Manage inbound feature requests, identify business needs and support.
  • Demonstrate functional skill to take ownership, troubleshoot and resolve low level support requests in a single customer interaction to maximize customer experience in an organized and efficient manner.
  • Escalate complex support requests to Tier 2, to ensure timely resolution.
  • Compiling reports for designated client contacts.
  • Manage support tickets proficiently by assessing ticket priority and escalating as necessary through proper channels.
  • Deliver informal training to customers and fellow employees.
  • Assist in the design and development of curriculums & training modules/courses.
  • Other duties as assigned.

QUALIFICATIONS:

  • A minimum of 1-year customer service, software support or high-volume call center experience preferred
  • Excellent oral and written communication, interpersonal and teamwork skills
  • Ability to thrive in a fast-paced, rapidly changing environment
  • Demonstrate a high level of accuracy in data entry
  • Proficiency in Microsoft Office Word and Excel
  • Strong interpersonal skills and the ability to work individually and in a team environment
  • Ability to multi-task and perform effectively under pressure
  • Ability to prioritize and organize workflow
  • Must be a self-starter and seek understanding of our systems, as well as any new features or updates as they are released
  • Ability to work in a fast-paced setting with attention to detail and follow-up

ESS ADVANTAGES:

  • Health insurance (medical, dental, vision, life, and disability)
  • 401(k)
  • Nine paid holidays
  • PTO
  • Opportunity for growth

Physical Requirements & Work Environment

Physical requirements may vary by assignment and location. Duties may include a combination of sitting, standing, and walking, as well as general use of hands and arms. Close vision is required for computer and detailed work.

Work is typically performed in a moderate-noise environment (e.g., office or school setting with light activity).

About ESS

ESS specializes in placing qualified K-12 personnel in daily, long-term, and permanent school district positions, including substitute teachers, aides, and other school support staff. With more than 900 school district partners nationwide, ESS supports over 5.5 million students each day. Since 2000, we’ve helped improve student achievement while providing meaningful opportunities for passionate educators. Our employees enjoy flexible schedules, comprehensive training, benefits, and ongoing professional development. Learn more at ESS.com.

Equal Opportunity & Inclusion

ESS is committed to fostering a diverse, inclusive, and respectful workplace where all employees can succeed.

ESS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable federal, state, or local law.

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