Lansing, MI · On-site
$17.25 - $22.25/hr
As a Strategic Support Associate (SSA), you will join our diverse population of associates ... Knowledge of basic computer networking principles and practices. * Knowledge of basic data ...
Lansing, MI · On-site
$17.25 - $22.25/hr
As a Strategic Support Associate (SSA), you will join our diverse population of associates ... Knowledge of basic computer networking principles and practices. * Knowledge of basic data ...
Lansing, MI · On-site
Preferred : • Associate degree in computer science, information technology, or a related field preferred. • Equivalent work experience in a technical support, help desk, customer service, or ...
Lansing, MI · On-site
Preferred : • Associate degree in computer science, information technology, or a related field preferred. • Equivalent work experience in a technical support, help desk, customer service, or ...
As a Strategic Support Associate (SSA), you will join our diverse population of associates ... Knowledge of basic computer networking principles and practices. * Knowledge of basic data ...
As a Strategic Support Associate (SSA), you will join our diverse population of associates ... Knowledge of basic computer networking principles and practices. * Knowledge of basic data ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Portland, MI · On-site
$15 - $16/hr
We are seeking Tier 1 Support Specialists in our Portland, MI Midwest Regional office. The ... Close vision may be required for computer and detail-oriented work. Work is typically performed in ...
Quick apply
Portland, MI · On-site
$15 - $16/hr
We are seeking Tier 1 Support Specialists in our Portland, MI Midwest Regional office. The ... Close vision may be required for computer and detail-oriented work. Work is typically performed in ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
$14.14 - $16.47
5% of jobs
$18.08 is the 25th percentile. Wages below this are outliers.
$16.47 - $18.80
28% of jobs
The median wage is $20.44 / hr.
$18.80 - $21.12
23% of jobs
$21.12 - $23.45
11% of jobs
$25.56 is the 75th percentile. Wages above this are outliers.
$23.45 - $25.78
8% of jobs
$25.78 - $28.11
7% of jobs
$28.11 - $30.43
5% of jobs
$30.43 - $32.76
4% of jobs
$32.76 - $35.09
4% of jobs
$35.09 - $37.41
2% of jobs
$37.41 - $39.74
1% of jobs
$14
$23
$39
| Aspect | Computer Support | Network Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA Network+, Cisco CCNA |
| Work Environment | Help desks, user support, troubleshooting hardware/software | Network infrastructure, configuring routers/switches, network maintenance |
| Industry Usage | IT support, customer service, small to medium businesses | Telecommunications, large enterprise networks, data centers |
Computer Support and Network Technician roles both involve technical skills, but Computer Support focuses on troubleshooting hardware and software issues for end-users, while Network Technicians specialize in maintaining and configuring network infrastructure. Both roles often require similar certifications and are essential in IT environments, but they serve different operational needs.
Lansing, MI • On-site
$17.25 - $22.25/hr
Part-time
Posted 8 days ago
If you are an internal associate, please login to Workday and apply through My Career.
Job Purpose
Jackson's Strategic Support Program (SSP) is designed to create a talent pipeline, providing on-demand staffing to various departments and teams within our organization. As a Strategic Support Associate (SSA), you will join our diverse population of associates, performing critical daily business support functions which directly impact customer satisfaction. The Security Operations Center (SOC) SSA will be a member of Jackson's Information Security Team. They will be responsible for analyzing and presenting findings for fraud and Account Takeover investigations (ATO) and investigating security alerts to include phishing emails and attacks against Jackson's users and systems. This position will support day-to-day SOC functions and continuously improve the program while maintaining security and strong relationships with internal departments. The Security Operations Center employs day and night shifts to cover 24 x 7 x 365 days a year.
Essential Responsibilities
Identifies, investigates, and respondsto Cybersecurity threats as assigned by Security Analysts.
Performs reviews of events detected with the organizations anti-fraud and security systems.
Maintains knowledge of current and emerging fraud and Account Takeover trends, tactics, tools, and techniques.
Collects additional context using Threat Intelligence data in support of analysis.
Provides actionable recommendations to strengthen the organization's Cyber Security Posture.
Updates internal procedures for detection and investigation as assigned.
Monitors SOC mailboxes and responds within service level agreements.
Monitors SOC Help Desk ticket queue and provides resolution within service level agreements.
Documents and escalates events according to Security Operations processes and procedures.
Knows and understands documented Information Security policies.
Maintains confidentiality on all sensitive security matters.
Other Duties
Performs other duties and/or projects as assigned.
Knowledge, Skills and Abilities
Demonstrate a willingness to learn.
Work well independently and within a team.
Knowledge of basic computer networking principles and practices.
Knowledge of basic data analytics tools and techniques.
Ability to correlate data from multiple sources to identify events of interest.
Ability to effectively communicate technical and non-technical issues both verbally and in writing.
Excellent analytical and problem-solving skills.
Effective interpersonal skills.
Orientation occurs during Week 1. Orientations are offered at preset days of the week and times of the day and will be selected upon offer.
Training and Certification occurs during the first 6 months to 1 year. Shifts are offered between 7:00am to 8:00pm, Monday-Friday. 1 to 2 training shifts per month will occur during overnight hours, 7:00pm to 7:00am.
Core work hours begins following the training and certification period where shifts are offered between 7:00pm to 8:00am, Monday-Sunday. Shifts may fall on nights, weekends, and holidays.
Qualifications
Enrolled in university program focused on information technology, computer science, cybersecurity, criminal justice, or forensics required.
Internship experience in IT or Security strongly preferred.
Experience in IT support or computer networking strongly preferred.
Microsoft Certified: Security, Compliance, and Identity Fundamentals - SC-900 preferred.
Microsoft Certified: Azure Fundamentals - AZ-900 preferred.
CompTIA Security+ preferred.
Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.
