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Computer Support Specialist Jobs in Villa Rica, GA

Fortinet, Inc.

Senior Technical Support Specialist

Atlanta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking to fill the Support Specialist role, a support and escalation point for Fortinet ... Bachelor's degree in computer science, Software Engineering or related field, or an equivalent ...

Fortinet

Senior Technical Support Specialist

Atlanta, GA · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking to fill the Support Specialist role, a support and escalation point for Fortinet ... Bachelor's degree in computer science, Software Engineering or related field, or an equivalent ...

Caresoft Inc.

Help Desk Support Specialist

Atlanta, GA · On-site

$21 - $25/hr

Answers questions or resolves computer problems for clients in person, via telephone, email or from remote locations. TECHNICAL SUPPORT SPECIALIST JOBDUTIES AND RESPONSIBILITIES. · Serves as the ...

nLeague

Technical support

Atlanta, GA · On-site

Job ID: 799594 IT Senior Support Specialist 3 Location: 600 West Peachtree St. Atlanta GA. 30308 ... computer users in an assigned office/geographic area. Note: Candidates for this position must be ...

Geotab

IT Support Specialist

Atlanta, GA

  • Medical

  • Dental

  • Retirement

The IT Support Specialist provides efficient, employee-facing IT support across Geotab offices and ... Post-secondary diploma/degree in Computer Science, Information Technology, Engineering, or ...

Geotab

IT Support Specialist

Atlanta, GA · On-site

  • Medical

  • Dental

  • Retirement

The IT Support Specialist provides efficient, employee-facing IT support across Geotab offices and ... Computer Science, Information Technology, Engineering, or equivalent experience. • Relevant IT ...

Geotab

IT Support Specialist

Atlanta, GA · On-site

  • Medical

  • Dental

  • Retirement

The IT Support Specialist provides efficient, employee-facing IT support across Geotab offices and ... Post-secondary diploma/degree in Computer Science, Information Technology, Engineering, or ...

Yamaha

Title Support Specialist II

Kennesaw, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Title Support Specialist is responsible for supporting the Title Administrator for Yamaha Financial Services. This position will assist with lien releases, title corrections, title audits ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A Little About the Role The Bilingual Customer Support Specialist will be responsible for ... Use of computer, telephone, and other office equipment for the greater part of the workday

The Leading Niche

Support Specialist III

Atlanta, GA · On-site

The Leading Niche is looking for a Detail oriented Support Specialist with exceptional written and oral communication skill's. This person will: * Perform a wide range of administrative support to ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A Little About the Role The Bilingual Customer Support Specialist will be responsible for ... Use of computer, telephone, and other office equipment for the greater part of the workday

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A Little About the Role The Bilingual Customer Support Specialist will be responsible for ... Use of computer, telephone, and other office equipment for the greater part of the workday

- Peachtree Corners

Aftermarket Support Specialist

Smyrna, GA · On-site

$54K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Aftermarket Support Specialist role is responsible for supporting sales teams and customers on ... Proficient computer skills in MS Office, specifically MS Excel. * SAP experience, a plus * Proven ...

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All JobsComputer Support Specialist JobsComputer Support Specialist Jobs in Villa Rica, GA

Computer Support Specialist information

See Villa Rica, GA salary details

$13

$23

$36

How much do computer support specialist jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for computer support specialist in Villa Rica, GA is $23.26, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $26.01 per hour, depending on experience, location, and employer.

What is a computer support specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a computer support specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges computer support specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

How much does a computer support specialist make per hour?

A computer support specialist typically earns between $15 and $30 per hour, depending on experience, certifications, and location. Entry-level positions may pay closer to the lower end, while experienced technicians with certifications like CompTIA A+ can earn higher wages. The role often involves troubleshooting hardware and software issues in various environments.
More about Computer Support Specialist jobs

What cities near Villa Rica, GA are hiring for Computer Support Specialist jobs?

Cities near Villa Rica, GA with the most Computer Support Specialist job openings:

Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Villa Rica, GA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $48,372 per year, or $23.3 per hour.

Senior Technical Support Specialist

Fortinet, Inc.

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description


Fortinet a cybersecurity pioneer with over two decades of excellence. Our mission is to safeguard people, devices, and data everywhere. As we continue to shape the future of cybersecurity, Fortinet recently announced the opening of our latest global Innovation Hub in Atlanta, Georgia, where our expansion will include a team of Technical Support Specialists. We are seeking to fill the Support Specialist role, a support and escalation point for Fortinet customers and partners with the goal of enhancing our global Customer Success and Support function, providing exceptional customer service and technical help for our loyal customers and to contribute to the success of our rapidly growing business. In addition to being able to provide firsthand expertise in the day to day use of Fortinet technology, this role will also interface with QA and development to solve customer problems and identify solutions, optimizations and improvements through replication and testing.
As a Senior Technical Support Specialist, you will:
  • Provide troubleshooting expertise on the core Fortinet products - especially FortiGate
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer system information
  • Recommend corrective actions based on analysis
  • Provide Customer education where needed due to gaps in networking, product knowledge etc.
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions.
  • Follow up on technical cases including proper escalation and management of the case until case closure.
  • Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation

We Are Looking For:
  • Candidate with a minimum 3 plus years of experience in a technical support or system administration role in a networking/security company or equivalent education
  • Bachelor's degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
  • Deep working knowledge of operating systems -- Windows, OSX, Unix/Linux
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switching.
  • Experience with security products -firewalls, IDS/IPS, VPN, virus scanning.
  • Strong troubleshooting and problem-solving skills
  • Past experience using AI tools to help the effectiveness of day-to-day activities
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • A working understanding of knowledge management principles in daily workflow; KCS® framework experience is an added advantage
  • Ability to work in the office 4 days a week.
  • Possibility of an on Call rotation
  • Strong communication skills, both written and verbal

Must be authorized to work in the U.S. without sponsorship.
Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.
Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.
All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.
About Our Team:
Join the Fortinet TAC team in Atlanta, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet's core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet's high standards of excellence in cybersecurity solutions
Why Join Us:
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.
Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.
All roles are eligible to participate in the Fortinet equity program, and this position is also eligible for commissions based on the terms of the Sales Compensation Plan.
About Us
Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.
We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at accommodations@fortinet.com.
Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.

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