Computer Support Specialist Jobs in Florence, SC

Building People that Build the World.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

This opportunity is for our Electric Heat business. Electric Heat is a trusted leader in electric heating and ventilation solutions for commercial, industrial, and residential applications. Backed by the strength of ASPEQ Heating Group and Marley Engineered Products, we offer a wide range of standard and customized products through leading brands like QMark, Indeeco, Berko, and Brasch.

Our portfolio includes baseboard, wall, unit, and infrared heaters, along with ceiling fans and air circulators - designed to deliver comfort, reliability, and performance. We are committed to high-quality, energy-efficient solutions that improve environments where people live and work.

How you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. As Technical Sales Support Specialist you will utilizes specialized technical/product knowledge to provide agents, customers, and end users with product and/or technical support, troubleshooting issues, applications and sizing.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

1. Customer and Sales Support:

• Respond to a high volume of customer inquiries on the telephone and computer.
• Provide support to engineers, sales representatives, distributors, contractors, end-users and internal departments via phone, letter, video conference, chat, e-mail or in person.
• Communicate effectively at all times while courteously answering questions in person via telephone or internet.
• Interact directly with customers to understand and troubleshoot situations in the field.
• Handle customer problems that appear to arise from the use of the product. Handles requests for replacing defective parts.
• Perform technical and product training for sales and customer service teams.

1. Technical Support

• Provide technical information for electrical and mechanical troubleshooting and for product installation, sizing, layout, and operation inquiries. (Outside contacts might include customers, contractors, agents, service representatives, electricians, architects, and engineers)
• Respond to functional and technical requirements of new projects and requests for proposals.
• Provide design and specification development support to consultants, sales representatives, and distributors.
• Advise and assist field/ sales representative and their clients on product technical details, application requirements, etc. to obtain solutions of specific application problems.
• Ensure prompt, accurate, and consistent information is communicated to customers as it relates to Product description and operation clarification on specifications and installation information and diagrams and current and obsolete repair parts identification.

3. Documentation & Continuous Improvement

• Maintain detailed documentation of technical issues and solutions, creating a knowledge base for future reference.
• Maintain accurate records of opportunities, projects, contacts, and correspondence in company database.
• Learn and maintain expert level knowledge of our products and applications.
• Provide feedback to design engineering for product improvements and new ideas discover from customer and field interaction.
• Assist Engineering department on made to order/custom products and special projects.
• Travel as required to the field to provide customer assistance or develop better understanding of product use and customer needs.
• Identify opportunities for process improvement and streamlining technical support procedures.

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

We each bring something to the table, and we are looking for someone who has:

Required Experience

• Previous HVAC or Electrical Experience.

Preferred Experience, Knowledge, Skills, and Abilities

• Strong problem-solving skills and the ability to think analytically.
• Technical Call Center experience preferred.
• Knowledge of electrical circuits.
• Ability to read electrical circuit drawings and read/comprehend to semi-detailed instructions, correspondence, and memos is required.
• Strong computer skills and knowledge of Microsoft Office software. Ability to develop summary graphs, tables, pivot tables, and other reports using PowerPoint, Excel and Word.
• Experience with design-for-manufacturing methods (desired).
• Exhibits written, verbal, and interpersonal skills. Demonstrates good organizational and multi-tasking skills
• Advanced math skills

Education & Certifications

• Associates degree in engineering or related technical degree preferred. HS Diploma or equivalent is required.

Physical Demands

• Repetitive telephone and keyboard use; continuous use of a headset and computer monitor

Travel & Working Environment

• Minimum travel may be required. Less than 5%
• Workplace is a normal open office environment

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.