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Computer Support Assistant Jobs in Rock Hill, SC

Park 6 Logistics

Customer Support Assistant

Charlotte, NC · On-site

$34K - $38K/yr

Customer Support Assistant At Park 6 Logistic, we are committed to delivering dependable logistics ... Basic computer proficiency and ability to learn new systems quickly. * Reliable, detail-oriented ...

BeloForm Craft

Customer Support Assistant

Charlotte, NC · On-site

$38K - $44K/yr

We are seeking a motivated Customer Support Assistant to join our dedicated team. In this role, you ... Proficiency in CRM systems and basic computer skills. * Ability to work independently and as part ...

Mecklenburg County

Admin Support Assistant

Charlotte, NC · On-site

$20 - $26.61/hr

Administrative Support Assistant (Part-Time) The Department of Community Resources Hiring Range ... computer applications · Operate office equipment, fax machines, copiers, or phone systems and ...

Ampcus

Administrative Functional Support

Charlotte, NC · On-site

$18.50 - $23.75/hr

Coordinate computer equipment and IT service requests * Support fleet vehicle administration ... Professionally assist callers and route inquiries appropriately * Ensure timely responses and issue ...

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Computer Support Assistant information

See Rock Hill, SC salary details

$9

$15

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How much do computer support assistant jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for computer support assistant in Rock Hill, SC is $15.44, according to ZipRecruiter salary data. Most workers in this role earn between $12.79 and $16.97 per hour, depending on experience, location, and employer.

What is a computer support assistant?

Computer Support Assistants are professionals who provide technical support and assistance to users experiencing issues with computer hardware, software, or network systems. They help troubleshoot problems, install and configure new technology, and guide users on proper equipment use. Their role is essential in maintaining the smooth operation of computer systems in various organizations, ensuring minimal downtime and efficient resolution of IT-related issues.

What are the key skills and qualifications needed to thrive as a computer support assistant, and why are they important?

A Computer Support Assistant needs a strong understanding of computer hardware, software troubleshooting, and basic networking, usually supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and problem-solving abilities help them effectively assist users and resolve issues efficiently. These skills ensure timely technical support, minimize downtime, and promote user satisfaction within an organization.

What are some common challenges faced by computer support assistants, and how can they be effectively managed?

Computer Support Assistants often encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and communicating solutions to users with varying levels of technical knowledge. To manage these effectively, it's important to prioritize tasks, stay organized, and utilize available documentation and knowledge bases. Strong communication skills and patience can also help in explaining technical information clearly to non-technical users, ensuring issues are resolved efficiently and users feel supported.

What is the difference between Computer Support Assistant vs Help Desk Technician?

AspectComputer Support AssistantHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required or preferred
Work EnvironmentSupport in offices, schools, or corporate settingsHelp desk support, often remote or on-site in various industries
Job ResponsibilitiesAssist with hardware/software issues, setup, and troubleshootingRespond to user inquiries, diagnose problems, provide solutions
Industry UsageCommon in education, small businesses, and corporate ITWidespread across IT support services and customer service

Computer Support Assistants and Help Desk Technicians share similar roles in providing technical support, often requiring comparable certifications and working in similar environments. The main difference lies in the scope: Computer Support Assistants typically focus on hardware and basic software support, while Help Desk Technicians may handle a broader range of user issues, including software troubleshooting and remote support.

What skills do you need for a computer support assistant?

A computer support assistant needs strong technical skills in troubleshooting hardware and software issues, knowledge of operating systems, and familiarity with common tools like remote support software. Good communication skills are essential for explaining solutions to users, and basic certifications such as CompTIA A+ can enhance job prospects. Attention to detail and the ability to work under pressure are also important in this role.

What cities near Rock Hill, SC are hiring for Computer Support Assistant jobs?

Cities near Rock Hill, SC with the most Computer Support Assistant job openings:

Infographic showing various Computer Support Assistant job openings in Rock Hill, SC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $32,105 per year, or $15.4 per hour.

Customer Support Assistant

Charlotte, NC • On-site

Park 6 Logistics
See more jobs at Park 6 Logisticsexternal

$34K - $38K/yr

Other

Re-posted 9 days ago

Job description

Customer Support Assistant

At Park 6 Logistic, we are committed to delivering dependable logistics solutions through teamwork, efficiency, and operational excellence. We believe our success starts with great people who are motivated to learn, grow, and contribute to a fast-paced environment. If you're looking for a rewarding opportunity with long-term career potential, we'd love to hear from you.

Job Description

As a Customer Support Assistant, you will play an important role in ensuring customers receive timely and professional assistance. You will respond to inquiries, provide accurate information, resolve concerns, and work closely with internal teams to maintain a high standard of customer satisfaction.

Responsibilities

  • Provide professional support to customers through phone, email, and other communication channels.
  • Respond to customer inquiries in a timely and courteous manner.
  • Assist with order updates, service requests, and general account information.
  • Maintain accurate customer records and documentation.
  • Coordinate with internal departments to resolve customer concerns efficiently.
  • Ensure all customer interactions reflect the company's commitment to excellence.
  • Identify opportunities to improve customer satisfaction and service quality.
  • Perform general administrative and customer support duties as assigned.
Qualifications
  • Excellent verbal and written communication skills.
  • Strong interpersonal and customer service abilities.
  • Professional, positive, and solution-oriented attitude.
  • Strong organizational and time management skills.
  • Ability to multitask and prioritize responsibilities in a fast-paced environment.
  • Basic computer proficiency and ability to learn new systems quickly.
  • Reliable, detail-oriented, and committed to delivering exceptional service.
  • Team player with a willingness to contribute to company success.
Additional Information
  • Competitive salary ($34,000 – $38,000 annually).
  • Career growth and advancement opportunities.
  • Professional training and ongoing development.
  • Supportive and collaborative work environment.
  • Stable full-time employment.
  • Opportunity to build valuable customer service and communication skills.
  • Work with an organization that values dedication, teamwork, and professional excellence.

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