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Computer Services Manager information

What does a computer services manager do?

A Computer Services Manager oversees the daily operations of an organization's IT department, ensuring that computer systems and networks run efficiently. They manage IT staff, coordinate technology projects, implement new systems, and resolve technical issues to support business goals. Additionally, they develop IT policies, maintain security protocols, and often handle budgeting for technology resources. Their role is crucial in maintaining the reliability and security of an organization’s digital infrastructure.

What are some common challenges a computer services manager faces when leading a technical support team?

Computer Services Managers often encounter challenges such as balancing the need for quick issue resolution with ensuring high-quality service, managing diverse technical skill levels among team members, and keeping up with rapidly evolving technology. They also need to coordinate with other departments to align IT support with organizational goals and handle escalations for complex technical problems. Successfully navigating these challenges requires strong communication, adaptability, and a proactive approach to staff training.

What are the key skills and qualifications needed to thrive as a computer services manager, and why are they important?

A Computer Services Manager needs strong leadership abilities, IT management experience, and typically a bachelor's degree in computer science or a related field. Familiarity with network infrastructure, help desk software, cybersecurity tools, and IT service management frameworks like ITIL is often required. Excellent problem-solving, communication, and team-building skills help them effectively coordinate staff and address technical challenges. These competencies are critical to ensuring reliable IT operations, efficient support delivery, and alignment with organizational goals.

What is the difference between Computer Services Manager vs Network Administrator?

AspectComputer Services ManagerNetwork Administrator
CredentialsBachelor’s degree in IT, management experience, certifications like CompTIA Network+ or Cisco CCNABachelor’s degree in IT or related field, certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentOversees IT teams, manages IT projects, strategic planningMaintains and supports network infrastructure, troubleshoots network issues
Employer & Industry UsageUsed in organizations with IT departments, corporate, governmentCommon in organizations with complex networks, healthcare, education, enterprise

The main difference is that a Computer Services Manager oversees the entire IT department and strategic initiatives, while a Network Administrator focuses specifically on maintaining and troubleshooting network systems. Both roles require similar certifications and work in related environments, but their responsibilities differ in scope and focus.

What cities in Alabama are hiring for Computer Services Manager jobs?

Cities in Alabama with the most Computer Services Manager job openings:

Computer Services Manager jobs near you

Application Services Manager

Tuscaloosa, AL • On-site

DCH Health System
Health Care and Social Assistance • 1 - 5K employees
Learn more about DCH Health Systemexternal

Full-time

Re-posted 28 days ago

DCH Health System rating

7.0

Company rating: 7.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Overview
Performs supervisory activities such as personnel management, budgeting, project management, work order activities, system-wide applications implementation, and applications support & optimization. Evaluates, recommends, configures, assigns resources, and oversee application support for all facilities, departments and physician practice customers. Develops policies, procedures, and define standard operating procedures related to the use, management, and support of applicationsCoordinates the interactions between users of computer applications, Information Technology, Informatics, and related vendor support personnel. The Applications Manager must be able to multi-task, perform all duties independently with strong prioritization skills, and be self-directed in utilizing resources to meet objectives. Maintains a high level of standardization and consistency while providing adequate opportunities for team member growth and skill development. Manages multiple resources and projects to effectively implement standard systems and services following Information Technology policies and procedures.
Responsibilities
  1. Develops and implement plans for information systems that effectively and economically meet current and anticipated future demands of users. Provides effective leadership in assessment and analysis efforts and all stages of implementation, support and project management.
  2. Recommends software solutions based on user requirements, organizational strategic objectives, and DCH/Healthcare Industry standards.
  3. Responsible for implementation of new applications, ongoing systems enhancements, assisting users in making the most effective use of computer applications, file maintenance, testing, system monitoring, problem resolution, system configuration, and systems validation.
  4. Prepares documentation for applications to include build documentation, standard operating procedures, onboarding checklists, and policies.
  5. Responsible for defining the core competencies, ongoing training, and professional development for the staff positions in the Applications Team.
  6. Demonstrates knowledge of fiscal responsibility by maintaining an efficient work environment and maintaining knowledge of and managing the departmental budget.
  7. Serves as manager of resources for major and minor application projects, project management, and applications support/optimization/deployment.
  8. Serves as a management resource for all Information Technology tasks and projects.
  9. Participates in budget and resource planning in Information Technology and as a resource to Information Technology customers.
  10. Participates in on-call coverage as needed.
  11. Manages staffing to meet implementation requirements, budgets and productivity. Hires, evaluates, counsels, mentors, schedules, disciplines, and terminates staff.
  12. Develops processes to oversee and maintain the quality of services delivered by Information Technology.
  13. Develops and maintains a collaborative working relationship with IT Management, staff, and operational leaders within the organization.

DCH Standards:
  • Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
  • Performs compliance requirements as outlined in the Employee Handbook
  • Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
  • Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
  • Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
  • Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
  • Requires use of electronic mail, time and attendance software, learning management software and intranet.
  • Must adhere to all DCH Health System policies and procedures.
  • All other duties as assigned.

Qualifications
MINIMUM KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED
  1. Bachelor's degree in Computer Science, Information Systems, Information Technology, Health Science, or related discipline is required. Master's Degree in Business Administration, Information Systems or related discipline is highly preferred.
  2. A minimum of five years of experience with implementation and support for healthcare applications is required.
  3. Demonstrated ability to work independently and sustain multiple simultaneous complex projects required.
  4. Five (5) years of supervisory experience highly preferred.
  5. Experience with Meditech and/or a health care EMR system is highly preferred.
  6. Preferred Certifications/Licensures: Project Management Professional (PMP), current AL State licensure in healthcare related field.
  7. Excellent written and verbal communication skills with the ability to make formal presentations required.
  8. Exhibits strong interpersonal skills and management abilities to deal effectively with all levels of internal and external personnel.
  9. Possesses expert personal computer skills with experience in applications implementation and project planning with a high level of knowledge of Information Technology and healthcare systems and processes.
  10. Must be able to read, write legibly, speak and comprehend English.
WORKING CONDITIONS
WORK CONTEXT
  • Includes: Daily coordinate or lead Others, Frequently deal with external customers, Frequent use of Electronic Mail, Frequent Face-to-Face discussions, Demonstrating leadership skills, Delegating to team members, Addressing conflict, Communicating effectively with all types of personalities, Being responsible for outcomes/results.

PHYSICAL FACTORS
  • Physical presence onsite is essential.
  • May require extended work hours and on-call coverage.
  • Ability: Extent Flexibility, Gross Body Coordination, Gross Body Equilibrium
  • Activities: talking, hearing, bending, twisting, walking, running, kneeling, crouching, stooping, balancing, reaching, pushing, pulling, lifting, grasping, repetitive motion, standing, and/or using hands to handle, control, or feel objects, tools or controls.
  • Requirements: Light Work Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently.
  • Must be able to perform the duties with or without reasonable accommodation.
  • Hearing and vision must be normal or corrected to within normal range.

OTHER JOB FACTORS
  • Must have a valid Alabama driver's license and the ability to travel to all Health System facilities.
  • Abilities: Deductive reasoning, Inductive reasoning, written expression
  • Work Styles: Analytical thinking, attention to detail, cooperation, dependability, independence, initiative, innovation, integrity, leadership, and self-control

What DCH Health System employees say

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