Job Summary:
Patriot LLC is seeking a Desktop Support Technician to join their onsite team in Duluth. The role involves supporting, monitoring, testing, and troubleshooting hardware and software problems for computer systems, along with managing installations and configurations of workstations and peripherals.
Responsibilities:
• Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to computer systems for ORD.
• Schedules repairs, installs and configures workstations with approved image and additional software as approved/required.
• Installs after-market hardware to support user equipment functionality as needed.
• Moves IT systems and peripherals for office relocations.
• Sets up, initiates, and shutdowns video conferences between two or more sites.
• Follows approved standard operating procedures and meets all service level agreements
• Maintains and submits updates to asset management for all equipment maintained
• Updates the ticket tracking system as required
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Works under supervision.
• Reports to a team leader or manager.
• May be required periodically to work outside of scheduled work hours.
• May be required to work at alternate locations.
Qualifications:
Required:
• Minimum of 1+ years’ experience in a production networked environment supporting Microsoft Windows XP, Windows 7 and Windows 10 workstations
• Experience supporting network and locally attached printers / plotters
• Excellent written and oral communication skills
• Customer satisfaction attitude
• Experience with BMC Remedy and/or Service Now
• An Associate Degree or Bachelor Degree from four year college or university with major course work in information management, computer science or related field or equivalent education and work experience in desktop systems support
• U.S. Citizenship is required
Preferred:
• A+, MCDST, and other Microsoft certifications is highly desired
• Familiarity with Video Conference systems setup and preparation is desirable
Company:
Patriot LLC, located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers. Founded in 2005, the company is headquartered in Columbia, USA, with a team of 51-200 employees. The company is currently Growth Stage.