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Network Support Specialist, eero CS

Boise, ID · On-site

We are seeking a Network Support Specialist to provide exceptional customer support (via phone ... Knowledge of computer networking, along with WiFi and telecommunications, is advantageous but not ...

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Computer and Network Support Specialist

Sacramento, CA · On-site

$25 - $35/hr

The Computer and Network Support Specialist will manage the JBRS computer resources, providing administrative services and technical support for networked Windows and Linux workstations including ...

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Network Support Specialist, eero CS

Network Support Specialist, eero CS

Amazon

Boise, ID • On-site

Full-time

Posted 2 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,870 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start.

We're working on the building blocks of the small business solutions and smart homes, by designing our own hardware, enabling it with powerful software, and tying it all together in the cloud.
We are seeking a Network Support Specialist to provide exceptional customer support (via phone, email, and chat) on wireless networks enabled by eero devices. You should be comfortable working in a technical support environment, curious to learn about eero support processes and tools, committed to doing the best for your team, and intrinsically driven to help customers.
Knowledge of computer networking, along with WiFi and telecommunications, is advantageous but not essential. We provide comprehensive training on all technical aspects of the role, including WiFi fundamentals, networking concepts, and eero-specific tools

This role will be working out of our office in Boise, Idaho, providing an opportunity to work with an amazing team of intelligent, motivated, and supportive colleagues and be part of a growing global company that offers a range of career opportunities.
Key job responsibilities
As a Network Support Specialist, you will:
- Provide frontline technical support to customers via phone and email
- Configure network devices, including routers, switches, firewalls, and wireless access points
- Troubleshoot common network issues, such as connectivity problems, Wi-Fi issues, VPN problems, etc.
- Thoroughly document all support interactions and their resolutions
- Identify and escalate complex issues to higher tier support teams
Work Location:
- This position requires on-site attendance during assigned shifts at our Boise, Idaho office.
- Candidates must currently reside in Idaho or have confirmed relocation plans to the area.
A day in the life
As a Network Support Specialist, you will take part in the day to day delivery of technical support provided to customers across the globe. You'll serve as the initial point of contact for customers, seeking resolutions for technical and account related inquiries.

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About Amazon

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Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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