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Computer Networking Support Jobs in Wisconsin (NOW HIRING)

Wisconsin

Assistant Professor

Menomonie, WI

... Computer Networking and Infrastructure Engineering program, the ABET-accredited Computer Science program, the Applied Mathematics and Computer Science program, as well as coursework supporting the ...

Python IT Solutions INC

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Network Installation/Support Specialist

Milwaukee, WI · On-site

$22/hr

... computer hardware - Strong technical support skills in resolving network-related issues ... If you have a passion for networking and possess the required qualifications, we welcome your ...

Python IT Solutions INC

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Network Installation/Support Specialist

Milwaukee, WI · On-site

$22/hr

... computer hardware - Strong technical support skills in resolving network-related issues ... If you have a passion for networking and possess the required qualifications, we welcome your ...

S&C

Senior Desktop & Network Support Analyst

Franklin, WI · On-site

$96K - $127K/yr

Join Our Team as a Senior Desktop & Network Support Analyst! We are seeking a highly motivated and ... Bachelor's Degree in Computer Science, Information Technology, MIS, or equivalent work experience ...

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Computer Networking Support information

What cities in Wisconsin are hiring for Computer Networking Support jobs? Cities in Wisconsin with the most Computer Networking Support job openings:
Network Solutions Support Technician

Network Solutions Support Technician

Werner Electric Supply

Appleton, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Werner Electric Supply rating

8.0

Company rating: 8.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

81st of 341 rated retail wholesalers

Job description

Be Yourself. Build Your Career. Be Exceptional Together.
At Werner, we're more than an electrical distributor - we're a community that empowers people to grow, innovate, and truly make a difference. Our culture celebrates individuality, encourages creativity, and values each person's voice; creating a space where you can be yourself, connect with others, and build a meaningful career. We believe in balance and flexibility, so you can thrive both professionally and personally. Together, we can make an impact and build something exceptional for our customers, families, communities, and each other.
Job Summary
Responsible for providing first-level technical support for Werner Network Solution's and Managed Services customers. This role supports customer IT and OT environments through remote monitoring, ticket response, basic troubleshooting, documentation, and escalation of issues related to computers, servers, Microsoft 365, networking, remote access, backups, and managed service platforms. The desired candidate will work closely with internal teams, customers, vendors, and field resources to ensure support requests are handled promptly, professionally, and accurately.
Essential Duties:
  • Respond promptly and professionally to customer support requests via phone, email, and ticketing system; communicate clearly to set expectations and provide timely status updates.
  • Use Werner's managed service tools, remote monitoring platforms, and help desk processes to deliver consistent, high-quality customer support.
  • Accurately document customer issues, troubleshooting steps, resolutions, and follow-up actions within the ticketing system.
  • Maintain customer documentation, support records, device inventories, and service-related records.
  • Assist with creating and updating internal help desk guides, customer support materials, training documentation, and standard operating procedures.
  • Troubleshoot and resolve basic workstation, server, Microsoft 365, networking, printing, backup, and remote access issues.
  • Escalate complex or unresolved technical issues to senior engineers or specialized support teams as appropriate.
  • Monitor customer environments for alerts related to device health, backups, security, connectivity, and system performance, and take appropriate action to address issues.
  • Support user and device administration activities, including account setup, password resets, permissions, MFA, basic Active Directory or Microsoft 365 support, device setup, software installation, patching, and basic configuration tasks.
  • Follow established Standard Operating Procedures (SOPs) and security practices to protect customer systems, data, and intellectual property.
  • Identify recurring issues and provide feedback to internal teams to improve support quality, processes, and service delivery.
  • Maintain a foundational understanding of IT and OT environments and demonstrate a willingness to learn industrial networking and plant-floor support concepts.

Required Qualifications
  • Associate's or Bachelor's degree in computer science, information technology, computer information systems, computer networking or other related discipline is required. Equivalent work experience will be considered in lieu of a degree.
  • 1-2 years of experience in IT support or networking is required.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and documentation abilities.
  • Intermediate proficiency with Microsoft Office Suite.
  • Must have and maintain a valid driver's license.
  • Ability to travel regularly through assigned territory. Some overnight travel is required.

Preferred Qualifications
  • Cisco Certified Network Associate (CCNA) certification is preferred.
  • CompTIA certifications
  • Experience within MSP environment

Company Overview
Founded in 1948, Werner has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 12 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we're dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why we're a "Great Place to Work."
Employee Benefits
  • Medical, Dental, and Vision Insurance
  • Short & Long-Term Disability Insurance
  • Life and AD&D Insurance
  • 401(k) Retirement Plan with company match
  • Paid holidays, vacation, personal, and sick days
  • Pet Insurance
  • Identity Theft Protection
  • Accident Insurance & Critical Illness Coverage
  • Tuition Reimbursement
  • Annual bonuses and merit increases based on performance
  • Employee Assistance Program (EAP)
  • Wellness Programs
  • Employee Resource Groups (ERG)
  • Career Development & Leadership Training
  • Paid Parental Leave

Werner Electric Supply is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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