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Position Title: Workforce Development Administrative Supervisor

Status: Full-Time/Exempt

Reports To: Workforce Development Program Manager

Location: Portland office. This position requires the ability to work from the Portland office on a full-time basis.

Hours: Monday-Friday 9 am - 5:30 pm, limited weekend and evening availability is required to support trainings and volunteer events

Salary: The starting base rate for this role is $27 per hour plus a $2/hr. differential for employees who possess a Master's degree in a related field, a 2% differential for employees who live and work from Oregon, and a $1/hr. differential for hours worked in the office when regularly working in the office 3 days per week ($30.58 per hour with those differentials). See below for more details about the compensation package.

About the Organization: Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide. We offer help and hope to individuals and communities and promote mental health for all. Our work addresses a spectrum of needs that include intervention, prevention, and advocacy. We educate, train, and advocate to prevent issues of substance abuse, mental illness, and thoughts of suicide from reaching crisis levels. But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help.

Workforce Development Administrative Supervisor Position Overview: This position supports the Crisis Lines Workforce Development (WFD) Program including recruitment and retention, scheduling volunteers, and providing direct supervision to interns. The Workforce Development program at Lines for Life provides an opportunity for volunteers to have a real impact as they support individuals in crisis, and aligns with the agency’s goals of de-stigmatizing mental health and providing community education. This role includes both administrative and clinical tasks to support the overall functioning of the WFD program and ensure that program participants are well supported and that programmatic goals are met.

Workforce Development Administrative Supervisor Responsibilities:

Program Operations & Administration (approximately 50%)

• Manage workflows for orientation, interviews, and background checks in collaboration with WFD Program Manager and other program staff.
• Maintain and update WFD Program digital and physical content including but not limited to Volunteer Training Website, Program Manual, newsletter and fliers in collaboration with WFD Program Manager and other program staff.
• Develop initial schedules for volunteers and manage long-term and temporary scheduling changes.
• Prepare for new volunteer training cohorts, including creating account log-ins, training boards, and schedules.
• Maintain programmatic records and utilize applicable systems (such as project management software) to track progress and collaborate on shared projects.
• Monitor training task completion, including annual training requirements.
• Organize and assign call monitoring to WFD staff and communicate with Program Manager regarding process and expected timeframes.
• Manage in-office logistics in coordination with Office Manager, IT, and others (physical space coordination, tech/logistical needs).

Volunteer & Intern Coordination (approximately 30%)

• Demonstrate the culture of Lines for Life by modeling behavior that supports the organization’s goals and philosophies.
• Support volunteers and WFD program staff in understanding and following program policies and procedures.
• Participate in volunteer recruitment, retention, and recognition planning, including attending recruitment/networking events, and delivering presentations.
• Assist WFD Program Manager with training cohorts, including in-office practice shifts and role plays.
• Maintain current contact information for all volunteers and communicate important information in a timely manner.
• Collaborate with Crisis Lines leadership to ensure consistency in service delivery.
• Maintain regular working hours in-office to provide operational support and oversight.

Clinical / Supervisory Support (Approximately 20%)

• Provide clinical support for volunteers and interns when supervisors are unavailable, including live call support.
• Maintain working knowledge of crisis line policies and documentation platforms.
• Provide site supervision to MSW, BSW, behavioral health interns, or AmeriCorps members as assigned.
• Support intern supervision coverage when needed for other supervisors.

Workforce Development Administrative Supervisor Required Qualifications:

• Graduate degree in social work and two years post-MSW work experience
• Ability to think systematically to coordinate complex schedules
• Excellent verbal and written communication skills and ability to effectively use social media to communicate
• Ability to supervise and provide constructive feedback
• Strong networking and recruiting skills
• Proficiency in a web-based computer environment
• Able to stay calm when handling stressful situations and skilled in problem-solving
• Strong communication and interpersonal skills
• Able to provide sound clinical judgment
• Able to commit to punctual and reliable attendance

Workforce Development Administrative Supervisor Preferred Qualifications:

• Direct crisis work experience
• Experience supervising staff, volunteers, or interns
• Experience utilizing scheduling software, EHRs, and project management tools
• Experience training others in web-based platforms

Internship Site Supervisor Work Environment:

Compensation: This is a union position with a step progression based upon years of service at Lines for Life and below is the current step scale for the base rate and each step would have the $2 graduate degree differential, 2% Oregon premium, and $1 in-office differential added onto pay when applicable:

0-3 years: $27.00

3-5 years: $28.62

5-7 years: $30.34

7-10 years: $32.16

>10 years: $34.09

Lines for Life offers a great benefits package valued at over $14,750 per year, $11,400 in premium coverage for employee health, vision and dental coverage, full coverage of short and long-term disability and life insurance premiums; a competitive paid time off package; a matching 401K plan equivalent to 3% of the annual salary during the first 2 years of employment after passing the match eligibility date; as well as a flexible spending plan; an employee assistance program; a free Fitbit; public service loan forgiveness (PSLF) employment certification; and eligibility to participate in an extracurricular professional development program after 6 months of employment.

If you need reasonable accommodations to participate in the application process or interview, including any pre-employment assessments, please inform us by contacting hr@linesforlife.org.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

EEO: Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer. Lines for Life shall not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. However, it shall not be a violation of this clause for the Lines for Life to extend a publicly announced preference in employment to Indians living on or near an Indian reservation, in connection with employment opportunities on or near an Indian reservation, as permitted by 41 CFR 60-1.5

All Lines for Life employees must be approved to work by the Oregon Department of Human Services’ Background Check Unit. Background checks are completed after a conditional offer of employment has been extended.