Computer Help Desk Representative Jobs in Kitchener, ON

Our purpose is simple:To enrich the lives of our partners. Ventri Door Technologies is committed to providing our customers with the highest quality products and services available today, and we believe that commitment begins with hiring the best people.

Reporting to the Sales Manager, this role will focus on driving new business opportunities, expanding customer relationships, building pipeline, and delivering sustainable growth across Ventri's assigned Stoney Creek and Waterloo territories. As a member of the Sales team, you will join a diverse, dynamic group of highly motivated individuals who bring a wide array of talents, skills, and backgrounds.

The Territory Sales Representative represents Ventri as a trusted provider of door, dock, gate, access control, and preventative maintenance solutions. This role focuses on prospecting and building relationships with customers to help improve their safety, compliance, and operational performance.

WHAT YOU WILL DO

• Generate qualified leads through prospecting, cold outreach, networking, referrals, and market research while securing meetings with key decision makers and pursuing new customers and business opportunities.

• Build and manage a healthy sales pipeline by balancing prospecting, customer management, quote follow-up, CRM updates, and internal coordination across the Waterloo and Stoney Creek territories.

• Build long-term customer relationships through regular communication, post sale follow-up, and ongoing support to improve retention and identify future opportunities.

• Present Ventri's full range of products and services while identifying opportunities for preventative maintenance agreements, inspections, repairs, upgrades, and modernization.

• Conduct customer meetings and site visits, asking thoughtful discovery questions to understand operational needs, safety, compliance, risks, budgets, and priorities.

• Coordinate quoting and proposals with internal teams by providing complete customer, site, and project information to ensure accurate estimates and seamless handoffs.

• Maintain accurate CRM records, sales forecasts, and pipeline updates, providing regular visibility into opportunities, risks, and next steps.

• Follow up consistently on open quotes, proposals, and customer opportunities.

• Support proposal presentation, negotiation, and closing activities.

• Build strong relationships with branch teams, including Branch Managers, Estimating, Project Management, Service, Technical, and Operations.

• Gather and share market intelligence, customer feedback, competitor activity, and field insights to support continuous improvement.

WHAT YOU WILL NEED

• 2+ years' experience in B2B sales, preferably in construction, service, industrial, facility maintenance, property management, or a related industry
• Proven track record of prospecting, new account development, pipeline growth, and account management
• Strong interpersonal, communication, and relationship-building skills
• Ability to conduct customer meetings, site visits, discovery conversations, and professional follow-up
• Technical aptitude and willingness to learn Ventri's products, services, and solution offerings
• Strong organizational skills with the ability to manage multiple territories, accounts, quotes, and follow-ups
• Strong computer skills, including CRM and MS Office
• Ability to work independently with discipline, grit, drive, and accountability
• Strong follow-through and attention to detail
• Ability to collaborate effectively with sales, branch, estimating, project management, service, technical, and operations teams

WHAT WE OFFER

• Competitive base salary plus uncapped commission program
• Company vehicle provided for business use
• Comprehensive Benefits Package
• RRSP Program
• Profit Sharing Program
• Dialogue Health Care: Employee and Family Assistance Program
• Educational Reimbursement
• Employee Referral Program
• Corporate Discount Program
• Years of Service Rewards
• Company Events and Celebrations
• Fundraising Initiatives for Local Charity Partners
• Family-Friendly Work Environment

Ventri Door Technologies provides accommodation to job applicants with disabilities throughout the hiring process. If a job applicant requires accommodation during the application process or through the selection process, the hiring manager and the Manager of Human Resources will work with the applicant to meet the job applicant's accommodation needs.

As part of our recruitment process, we use AI-enabled tools during the initial phone screening stage to help screen and assess applicants. This helps us focus on your relevant skills and experience, streamline scheduling, and move qualified candidates forward faster. Please note, a hiring manager always reviews the results of the phone screen and makes the final decision regarding the applicant's candidacy.