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Computer Contractor Jobs in Louisiana (NOW HIRING)

Resolution Think

Computer Operator

Bossier City, LA · On-site

The Computer Operator will be the frontline representative for Resolution Think LLC, acting as the ... Recognize and report new trends of inquiries to the Prime Contractor to assist in the development ...

Resolution Think

Computer Operator

Bossier City, LA · On-site

The Computer Operator will be the frontline representative for Resolution Think LLC, acting as the ... Recognize and report new trends of inquiries to the Prime Contractor to assist in the development ...

Smartech

Entry Level Computer Technicians

Lafayette, LA

$18.25 - $22/hr

Entry Level Computer Technicians SMARTECH is a National Service Provider of PC, Server, and Printer ... We are looking for a highly motivated IT contractor to work in a fast-paced field service role.

Crest Industries

CAD Operator I

Pineville, LA

$18 - $24.75/hr

The CAD Operator I has progressed from CAD Trainee or was employed with basic AutoCAD skills in ... Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not ...

Crest Industries

CAD Operator I

Pineville, LA · On-site

$18 - $24.75/hr

The CAD Operator I has progressed from CAD Trainee or was employed with basic AutoCAD skills in ... Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not ...

Crest Industries

CAD Operator I

Pineville, LA · On-site

$18 - $24.75/hr

The CAD Operator I has progressed from CAD Trainee or was employed with basic AutoCAD skills in ... Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not ...

Gordon, Inc.

CAD Designer

Bossier City, LA · On-site

$20.25 - $28/hr

Handle incoming CAD Department inquiries. * Review drawing requests for completeness. * Prepare Art ... Contractors. We are an equal opportunity employer and all qualified applicants will receive ...

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Computer Contractor information

What are the key skills and qualifications needed to thrive as a Computer Contractor, and why are they important?

To thrive as a Computer Contractor, you need strong technical proficiency in computer systems, networking, troubleshooting, and relevant programming or IT certifications. Familiarity with tools such as remote management software, ticketing systems, and industry-standard certifications like CompTIA A+, Network+, or Microsoft Certified Professional is often required. Excellent problem-solving, communication, and time-management skills set top contractors apart by enabling effective client interactions and project delivery. These competencies are essential for efficiently resolving technical issues, maintaining client trust, and managing multiple projects in a flexible work environment.

What are some common challenges a Computer Contractor might face when working with multiple clients simultaneously?

As a Computer Contractor, managing multiple clients can present challenges such as balancing competing deadlines, adapting to different work cultures, and maintaining clear communication across diverse teams. It's important to stay organized, set realistic expectations, and prioritize tasks to ensure all projects are delivered on time. Additionally, contractors must be proactive in clarifying project scopes and regularly updating clients to avoid misunderstandings and ensure client satisfaction.

What is a computer contractor?

A computer contractor is an independent professional or business hired on a temporary basis to provide IT-related services, such as software development, network management, or technical support. Unlike full-time employees, computer contractors work on specific projects or assignments, often for multiple clients. They typically manage their own schedules, set their own rates, and are responsible for their own taxes and benefits. This arrangement allows companies to access specialized expertise without committing to a long-term employment relationship.

What is the difference between Computer Contractor vs IT Consultant?

AspectComputer ContractorIT Consultant
CredentialsTypically requires certifications like CompTIA, Cisco, or Microsoft; relevant experienceOften holds certifications and advanced degrees; specialized expertise
Work EnvironmentTemporary or project-based roles, often on-site or remoteAdvisory roles, project planning, and strategic consulting
Employer & Industry UsageHired by companies for specific projects or contractsEngaged by organizations for strategic IT solutions and advice

Computer Contractors focus on executing specific technical tasks and projects, often on a temporary basis, while IT Consultants provide strategic advice and planning to improve IT systems. Both roles require technical skills, but their scope and engagement style differ significantly.

What are popular job titles related to Computer Contractor jobs in Louisiana? For Computer Contractor jobs in Louisiana, the most frequently searched job titles are:
What job categories do people searching Computer Contractor jobs in Louisiana look for? The top searched job categories for Computer Contractor jobs in Louisiana are:
Computer Contractor jobs near you

Computer Operator

Resolution Think

Bossier City, LA • On-site

Full-time

Posted 19 days ago

Job description

Resolution Think is seeking a highly professional and skilled Computer Operator to support our Enterprise Service Desk (ESD) Managed Services contract with the Department of Veterans Affairs (VA). This role supports the VA's initiative to enhance the efficiency of its Tier-1 Enterprise Service Desk, providing 24x7x365 support to all VA End Users and designated executives/VIPs. Our team serves as the Single Point of Contact (SPOC) for all VA-approved technology issues, ensuring VA personnel can conduct their daily business without impediment.
Position Summary:
The Computer Operator will be the frontline representative for Resolution Think LLC, acting as the Single Point of Contact (SPOC) for VA end-users requiring technical assistance. This role requires exceptional customer service, meticulous attention to detail, and proficiency in incident/ticket management using the VA's ITSM tool. You will be responsible for providing accurate, timely, and professional support across various electronic media.
Responsibilities:
Customer Support and Communication
  • Handle incoming contacts promptly and professionally via multiple electronic channels, including Telephone (via toll-free access), Electronic mail, SMS/text messaging, Web-Chat submissions, and the Self-service web portal.
  • Act as the Single Point of Contact (SPOC) for all communications between end-users and the appropriate resolver groups regarding incidents and service requests.
  • Communicate the status of incidents and service requests (SRs) to end-users as changes occur.
  • Maintain a professional and courteous manner in all interactions, adhering to established monitoring criteria and customer service standards.
  • Develop expertise in handling VA inquiries using scripts and content provided by the Prime Contractor.

Incident and Service Request Management (Ticket Ownership)
  • Utilize the VA-provided ITSM tool to perform all incident/ticket management, workflow, and escalations.
  • Take ownership of all tickets from initiation to resolution, including logging, categorizing, prioritizing, and recording resolutions.
  • Provide a timely response to all tickets and SRs based on established priority and impact levels.
  • Transfer incidents to the appropriate work queue as required for resolution.
  • Immediately perform a warm transfer to the appropriate application resolver group for all application-related issues.
  • Maintain oversight for monitoring, controlling, and ensuring timely resolution of all Service Requests (SRs).
  • Escalate urgent, business critical, and VIP SRs according to established procedures.
Knowledge, Research, and Documentation
  • Access and utilize self-service knowledge articles, how-to guides, announcements, and FAQs to efficiently assist end-users and facilitate First Contact Resolution (FCR).
  • Conduct research of VA-approved sources of information to prepare accurate responses to inbound inquiries.
  • Accurately capture complaints in the VA-provided ITSM tool.
  • Recognize and report new trends of inquiries to the Prime Contractor to assist in the development of common responses.
  • Initiate and monitor trouble tickets and Service Requests (SRs).
  • Initiate and introduce workflows within the ITSM tool as directed.
  • Record all actions related to an Incident (e.g., response, status, and resolution or escalation) in the VA provided ITSM tool.

Training and Collaboration
  • Successfully complete and pass all testing and practicums for the comprehensive training provided by the Prime Contractor on VA programs, systems, applications, and customer service.
  • Participate in required status meetings or other ad-hoc meetings with the Prime Contractor's personnel or other stakeholders as directed.
  • Assist in updating training materials and content and help conduct corporate-specific training as directed by Prime Contractor's personnel.

Requirements:
  • High School Diploma or GED required; associate's or bachelor's degree in a related field is a plus.
  • Proven experience in a high-volume Service Desk, Help Desk, or Computer Operator role, preferably supporting a large-scale enterprise environment.
  • Demonstrated experience with Incident/Ticket Management and utilizing an IT Service Management (ITSM) tool (experience with the VA-provided tool is a strong plus).
  • Excellent verbal and written communication skills with a strong customer service orientation.
  • Ability to professionally and accurately handle inquiries across multiple communication channels (phone, email, chat, etc.).
  • Strong analytical and problem-solving skills with the ability to achieve First Contact Resolution (FCR) where possible.
  • Meticulous attention to detail for logging, categorizing, and maintaining ticket information.
  • Must be able to work a 24x7x365 shift schedule (including nights, weekends, and holidays) as the Service Desk operates continuously.
  • Must be able to successfully complete and pass all required VA and Prime Contractor training and testing.
  • Ability to perform research and leverage knowledge bases effectively.

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