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Computer Based Customer Support Jobs (NOW HIRING)

Synthesia Limited

Customer Support Associate

New York, NY · On-site

$50K/yr

As a Customer Support Representative (CSR) you will act as the frontline key person, responsible ... computer + monitor Compensation: $50,000. The final compensation package will be determined based ...

Park 6 Logistics

Customer Support Assistant

Charlotte, NC · On-site

$34K - $38K/yr

Customer Support Assistant At Park 6 Logistic, we are committed to delivering dependable logistics ... Basic computer proficiency and ability to learn new systems quickly. * Reliable, detail-oriented ...

Remote Talent Cloud

Customer Support Specialist

Miami, FL · Remote

$20/hr

As a Customer Support Specialist, you'll play a key role in ensuring our clients' customers receive ... A reliable Internet connection and computer * A positive, professional attitude and a passion for ...

BeloForm Craft

Customer Support Assistant

Charlotte, NC · On-site

$38K - $44K/yr

We are seeking a motivated Customer Support Assistant to join our dedicated team. In this role, you ... Proficiency in CRM systems and basic computer skills. * Ability to work independently and as part ...

Harvia US, Inc.

Customer Support Agent

Lewisburg, WV · On-site

$18 - $20/hr

Strong computer skills and ability to learn new software and systems quickly. Experience with CRM, ticketing, or customer support software a plus. * Ability to multitask while maintaining accuracy ...

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

What started as a company of 10 employees and 300 customers has grown into one of the nation's top ... Phone-based support skills preferred * Advanced typing and computer skills * Thrive in a busy, fast ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

What started as a company of 10 employees and 300 customers has grown into one of the nation's top ... Phone-based support skills preferred * Advanced typing and computer skills * Thrive in a busy, fast ...

National Oak

Customer Support Specialist

Lakeland, FL · On-site

$16.75 - $22.50/hr

The Customer Support Specialist is expected to provide outstanding customer support, manage ... Demonstrate computer literacy and proficiency in Microsoft Office applications. * Participate in ...

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Computer Based Customer Support information

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How much do computer based customer support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for computer based customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

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Infographic showing various Computer Based Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

Customer Support Associate

New York, NY • On-site

Synthesia Limited
See more jobs at Synthesia Limitedexternal

$50K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 24 days ago

Job description

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
As a Customer Support Representative (CSR) you will act as the frontline key person, responsible for providing support and assistance to customers who have inquiries or issues with our product or services.
The role:
  • Respond to customer inquiries via email, chat, or social media in a timely and professional manner
  • Provide accurate information and support to customers to resolve their issues
  • Identify and escalate complex issues to Tier 2 support when necessary
  • Collaborate with other teams such as technical support specialists, support product specialists, and leadership to resolve customer issues
  • Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce)
  • Meet individual and team performance metrics (KPI's) such as first response times, first contact resolution rates, and customer satisfaction
  • Continuously improve your own product knowledge and remain up to date with our product, services and processes
  • Provide constructive feedback to the business and leadership team to improve customer support processes and procedures

About you:
  • High school diploma or equivalent; college or a degree in a related field is desirable but not essential
  • At least 1 year experience within a technical support environment
  • Excellent verbal and written communication skills
  • Customer-oriented mindset with a strong desire to exceed customer expectations
  • Ability to multitask and manage time effectively
  • Good computer skills and experience with CRM systems and other customer support software (Zendesk, Freshdesk, Intercom, Hubspot, Salesforce)
  • Ability to work in a fast-paced and dynamic environment
  • Ability to work independently and as part of a team
  • Flexibility to work different shifts, bank holidays and weekends as and when required

Success will be measured on:
  • Key Performance Indicators (KPI's) set within the support team which include but are not limited to, Customer Satisfaction (CSAT & NPS), First Response Time, Service Level Agreement, Productivity

In addition to being a part of a great team, working in a fun and innovative environment, we offer:
  • A competitive salary + stock options in our fast-growing Series D startup
  • Hybrid working environment for NY based employees
  • 100% Medical, Dental & Vision
  • 401k Plan
  • Paid parental leave
  • Fun culture with regular socials
  • A generous referral scheme
  • A brand new computer + monitor

Compensation: $50,000. The final compensation package will be determined based on experience and qualifications.

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