ZipRecruiter

Log In

1

Computer Aided Dispatch Administrator Jobs (NOW HIRING)

Motorola

CAD/RMS Technical Co-op Program

Washington, DC

$23 - $25/hr

The candidate will be working closely with System Administrators of Computer Aided Dispatch (CAD) and Records Management Systems (RMS) in a local government public safety environment. This 16-week ...

WARN INDUSTRIES INC

CAD-PLM Administrator

Clackamas, OR · On-site

$75K - $105K/yr

The CAD/PLM Administrator is expected to work with WARN's engineering teams, software vendors, and IT team to implement a long-term vision of building Warn Industries' CAD/PLM system into a world ...

JLL

CAD Administrator

Indianola, PA · On-site

JLL is seeking a detail-oriented CAD Administrator to support our strategic partnership with Bayer. This role manages computer-aided design systems, maintains accurate facility drawings, and provides ...

next page

Showing results 1-20

People also search for

All JobsComputer Aided Dispatch Administrator Jobs

Computer Aided Dispatch Administrator information

See salary details

$12

$21

$34

How much do computer aided dispatch administrator jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for computer aided dispatch administrator in the United States is $21.62, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Computer Aided Dispatch Administrator, and why are they important?

To thrive as a Computer Aided Dispatch (CAD) Administrator, you need expertise in IT systems, database management, and a strong understanding of public safety operations, often supported by a degree in information technology or a related field. Familiarity with CAD software (such as Hexagon, Spillman, or Motorola), SQL databases, and relevant certifications like CompTIA or Microsoft are typically required. Excellent problem-solving, communication, and organizational skills set top candidates apart in this role. These abilities are crucial to ensure reliable emergency response systems, minimize downtime, and support the safety and efficiency of dispatch operations.

What is the difference between Computer Aided Dispatch Administrator vs Emergency Communications Dispatcher?

AspectComputer Aided Dispatch AdministratorEmergency Communications Dispatcher
Required credentialsTypically certifications in CAD systems, dispatch software, or related IT skillsEmergency dispatch certifications, CPR, and communication training
Work environmentOffice setting, managing dispatch software and systemsEmergency call centers, field communication with first responders
Employer and industry usagePublic safety agencies, dispatch centersPolice, fire, EMS dispatch centers
Common search intentUnderstanding CAD system management rolesLearning emergency dispatch procedures

The Computer Aided Dispatch Administrator primarily manages and maintains dispatch software systems within public safety agencies, focusing on system configuration and support. In contrast, Emergency Communications Dispatchers handle incoming emergency calls and coordinate response efforts. While both roles are vital in public safety, they differ in responsibilities, required credentials, and daily tasks.

What is a Computer Aided Dispatch Administrator?

A Computer Aided Dispatch (CAD) Administrator is a professional responsible for managing, maintaining, and supporting the computer systems used by emergency services to receive, dispatch, and track calls for help. They ensure the CAD software is functioning correctly, perform system upgrades, resolve technical issues, and train dispatch staff on system use. CAD Administrators also collaborate with software vendors, develop workflows, and maintain data integrity to help improve emergency response efficiency.

What are some common challenges faced by Computer Aided Dispatch Administrators, and how can they be addressed?

Computer Aided Dispatch Administrators often encounter challenges such as balancing system uptime with necessary software updates, ensuring data accuracy, and providing timely technical support to dispatch personnel. Maintaining seamless communication between IT teams and emergency service operators is crucial, as system interruptions can impact response times. To address these challenges, administrators should implement regular maintenance schedules during low-impact hours, establish clear protocols for data entry and validation, and foster open channels for feedback to quickly resolve user issues.
What states have the most Computer Aided Dispatch Administrator jobs? States with the most job openings for Computer Aided Dispatch Administrator jobs include:
Infographic showing various Computer Aided Dispatch Administrator job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 23% Full Time, 16% Part Time, and 59% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $44,979 per year, or $21.6 per hour.

Computer Aided Dispatch Administrator (CAD)

STI

Atlanta, GA • On-site

Full-time

PTO

Posted 4 days ago

Job description

Statement of Work (SOW)
City of Atlanta-Department of Aviation Computer Aided Dispatch (CAD) Administrator for Motorola PremierONE CAD Systems - Emergency Services Department C4 at Hartsfield Jackson Atlanta International Airport
1. Introduction
This Statement of Work (SOW) defines the roles, responsibilities, and deliverables for a Computer Aided Dispatch (CAD) Administrator for the Emergency Services Department at Hartsfield Jackson Atlanta International Airport. The CAD Administrator will be responsible for managing and maintaining the CAD system along with its interfaces, ensuring system integrity, operability and accessibility, along with providing technical support to emergency personnel.
2. Scope of Work
The CAD Administrator will support the airport's emergency services by performing the following tasks:
  • Administer and maintain the CAD system, including installation, configuration, updates, and licensing management.
  • Ensure proper integration of the CAD system with other emergency response tools (e.g., GIS, radio communication systems, and airport security systems).
  • Develop, implement, and enforce CAD system standards, best practices, and procedures.
  • Provide technical support and training to emergency services personnel, resolving software and hardware issues.
  • Manage CAD data, ensuring accurate record-keeping, system logs, and data security.
  • Optimize CAD workflows to improve emergency response times and operational efficiency.
  • Work closely with emergency services, IT, and airport operations teams to understand requirements and implement necessary configurations.
  • Troubleshoot system performance issues and coordinate with vendors for support as needed.
  • Document system configurations, procedures, and user guides.
  • Research and recommend new CAD technologies and tools to enhance performance and usability.
  • As applicable, engage third-party vendors to provide contracted services concerning issues causing a system failure. This may include some instances involving third-party vendor on-site support and coordination of third-party upgrade services when applicable.
  • Diagnose, triage, gather logs, and coordinate with Motorola Technical Support, Motorola Engineering teams, and contractually agreed upon third-party vendors to resolve reported P1 system incidents/problems.

Specific to P1 Infrastructure:
• Perform periodic system maintenance and software patching, on physical and virtual servers
• Assist with database system backups.
• Perform GIS mapping data as needed
• Understand system dependencies and related connections.
• Assist in developing internal documentation pertaining to P1 system configuration, administration, and troubleshooting.
• Assist with upgrade planning and installations.
• Troubleshoot any issues with any of the third-party interfaces
• Assist with technical system requirements analysis
• Work with Customer staff to identify and resolve reported system incidents/problems.
• Ensure that reported incidents/problems are documented, analyzed, validated, and escalated (when necessary) through full resolution.
3. Deliverables
The CAD Administrator is expected to maintain the following:
  • A fully operational and optimized CAD system for emergency dispatch.
  • Regular reports on system performance, user support issues, and implemented improvements.
  • Up-to-date documentation on CAD standards, configurations, and best practices.
  • Training materials and sessions for emergency dispatch users.
  • Implementation of security protocols for CAD data integrity and access control.

5. Required Skills & Qualifications
The CAD Administrator should have the following qualifications:
  • Bachelor's degree in Computer Science, Emergency Management, or related field.
  • Minimum of 3-5 years of experience in CAD administration for emergency services.
  • Proficiency in Computer Aided Dispatch software and functions such as Motorola PremierOne, or similar.
  • Experience with GIS mapping, radio communication systems, and airport security integrations.
  • Knowledge of provisioning and report creation
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and training abilities.
  • Familiarity with scripting and automation for CAD workflows (Python, SQL, etc.) is a plus.

Interfaces Knowledge (Preferred):
• Viper E911 system
• Fire records management system
• Fire station alerting system
• Call recording system
• Emergency Medical Dispatch
• Police Records Management System
6. Reporting & Communication
The CAD Administrator will report to AIS and be physically located at the C4 location. This person will work closely with emergency services staff, airport operations, and security teams. Regular progress meetings will be held to review performance, address challenges, and plan further optimizations.
Other
Provide dedicated full-time, on-site support, minus customer holidays, paid time off (PTO) benefits, sick leave, and training events throughout the term of this agreement. Normal working hours for the onsite resource are 8:15 am-5:00 pm and shall not exceed 40 hours in a week. In instances where the agreed-upon working hours require modifications (planned outages, upgrades, other operational necessities, or emergencies), adjustments will be made to the on-site resource work hours to meet customer needs.
In tandem, the customer may contact the onsite resource during an afterhours emergency and the onsite resource will make best effort to respond. If available, the onsite resource will engage and become the single point of contact for the incident on behalf of the Airport.

Apply