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Complex Claims Director Jobs in Alabama (NOW HIRING)

Kemper

SVP, Chief Claims Officer

Birmingham, AL · On-site

$250K - $350K/yr

The CCO plays a critical role in shaping claims philosophy for complex and high-risk auto segments, balancing customer experience, regulatory compliance, and profitability. Key Responsibilities

First American

$129K - $172K/yr

... in complex legal analysis, craft creative solutions to difficult problems, manage their own ... Direct outside counsel on litigation strategy through the course of claim administration and ...

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Complex Claims Director information

What is the difference between Complex Claims Director vs Claims Manager?

AspectComplex Claims DirectorClaims Manager
CredentialsTypically requires a professional insurance certification (e.g., CPCU, ARM) and extensive industry experienceOften requires relevant insurance licenses and several years of claims handling experience
Work EnvironmentStrategic leadership in large insurance companies or third-party administrators, overseeing complex claimsDay-to-day claims processing and team supervision within insurance companies or agencies
Employer & Industry UsageCommonly found in large insurers, TPA firms, and corporate risk managementWidely used across insurance carriers, agencies, and claims departments

The Complex Claims Director focuses on managing and overseeing complex, high-value claims and strategic claims operations, often at a senior level. In contrast, Claims Managers handle daily claims processing, team supervision, and operational tasks. Both roles require industry-specific credentials, but the Director position emphasizes strategic oversight of complex cases.

How does a complex claims director typically collaborate with legal teams and other departments during high-stakes claims investigations?

As a Complex Claims Director, collaboration with legal teams and other departments such as underwriting, risk management, and compliance is a central part of the role. Directors often lead cross-functional meetings to share critical case updates, discuss strategies for claim resolution, and ensure all regulatory and contractual requirements are met. Effective communication and coordination are essential, as these cases may involve litigation, negotiations, and extensive documentation. Building strong relationships across departments helps streamline the process and achieve the best possible outcomes for both the client and the organization.

What are the key skills and qualifications needed to thrive as a complex claims director, and why are they important?

To thrive as a Complex Claims Director, you need deep expertise in insurance claims management, strong analytical abilities, and a relevant bachelor's degree or higher, often with industry certifications such as CPCU or AIC. Familiarity with claims management systems, regulatory compliance tools, and advanced reporting software is typically required. Exceptional leadership, negotiation, and decision-making skills help you manage teams and resolve high-stakes claims efficiently. These competencies are crucial for ensuring accurate claim resolution, minimizing risk, and maintaining client trust in complex insurance environments.

What is a complex claims director?

Complex Claims Directors are senior insurance professionals responsible for overseeing the management and resolution of intricate insurance claims, often involving large financial exposures, multiple parties, or complex legal issues. They lead a team of claims specialists, coordinate with legal counsel, and ensure that claims are handled efficiently and in compliance with company policies and regulations. Their expertise helps organizations mitigate risk and ensure fair outcomes for all parties involved.
What are popular job titles related to Complex Claims Director jobs in Alabama? For Complex Claims Director jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Complex Claims Director jobs in Alabama look for? The top searched job categories for Complex Claims Director jobs in Alabama are:
What cities in Alabama are hiring for Complex Claims Director jobs? Cities in Alabama with the most Complex Claims Director job openings:
Complex Claims Director jobs near you
Infographic showing various Complex Claims Director job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 8% Part Time, and 3% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution.

SVP, Chief Claims Officer

Kemper

Birmingham, AL • On-site

$250K - $350K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Location(s)

Birmingham, Alabama, Cerritos, California, Doral, Florida, Downers Grove, Illinois, Henderson, Nevada, Lake Mary, Florida, Miami, Florida, Richardson, Texas

Details

SVP, Chief Claims Officer

Position Summary

Responsible for the strategic leadership, operational excellence, and financial performance of the P&C Claims organization. Oversees all aspects of claims handling for the specialty auto business, including liability, physical damage, litigation, SIU (Special Investigations Unit), and vendor management, with a strong emphasis on managing severity, controlling loss costs, and delivering fair, timely outcomes for policyholders.

The CCO plays a critical role in shaping claims philosophy for complex and high-risk auto segments, balancing customer experience, regulatory compliance, and profitability.

Key Responsibilities

  • Develop and execute the overall claims strategy aligned with corporate objectives, underwriting appetite, and growth goals in specialty auto segments. Establish claims best practices tailored to non-standard and specialty risks, including high-frequency/low-severity and complex liability exposures.

  • Partner with underwriting, actuarial, and product teams to provide insights on loss trends, claims severity, and emerging risks (e.g., litigation trends, fraud patterns, social inflation).

  • Lead end-to-end claims operations, including FNOL (First Notice of Loss), adjudication, subrogation, litigation management, and salvage. Drives continuous improvement in claims cycle time, accuracy, indemnity leakage, and expense management.

  • Implement advanced analytics and automation to enhance claims decision-making and efficiency.

  • Own claims P&L performance, including loss ratios, LAE (Loss Adjustment Expense), and reserving accuracy.

  • Collaborate with actuarial teams on reserving methodologies and ensure adequacy of case reserves.

  • Manage vendor relationships (TPAs, independent adjusters, legal counsel, repair networks) to optimize cost and performance.

  • Develop strategies to manage complex and litigated claims, including bodily injury and attorney-represented cases.

  • Lead anti-fraud strategy, including detection, investigation, and prevention of organized fraud rings and opportunistic fraud.

  • Ensure strong SIU capabilities aligned with regulatory requirements.

  • Ensure compliance with all state regulatory requirements, including claims handling standards and reporting obligations. Maintain strong internal controls and audit readiness. Engage with regulators, industry groups, and external stakeholders as needed.

  • Build and lead a high-performing claims organization, including recruitment, development, and retention of top talent. Foster a culture of accountability, continuous learning, and ethical decision-making. Develop leadership bench strength and succession plans.

Qualifications

  • Bachelor's degree required; advanced degree (MBA, JD) preferred. Professional designations (CPCU, AIC, ARM) strongly preferred.

  • Ability to work in a hybrid environment from one of our Claims office locations.

Experience

  • At least 15 years claims leadership experience in auto insurance, with significant exposure to specialty or non-standard segments.

  • Proven track record managing large-scale claims operations and delivering improved loss ratios and operational efficiency.

  • Deep expertise in bodily injury, litigation management, and claims analytics.

The base range for this position is $250,000 to $350,000. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is eligible for an annual discretionary bonus, equity, and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.)

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity, Equity and Inclusion efforts to align with our vision, mission, and guiding principles.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.

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