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Complex Claims Director Jobs in Alabama (NOW HIRING)

Great American Insurance Group

$110K - $140K/yr

Claims Resolution Services is seeking a Claims Technical Director to focus primarily on handling a ... Conveys highly complex information (coverage, recommendations, decisions, outcomes, etc.) to all ...

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First American

$129K - $172K/yr

... in complex legal analysis, craft creative solutions to difficult problems, manage their own ... Direct outside counsel on litigation strategy through the course of claim administration and ...

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Complex Claims Director information

What is a complex claims director?

Complex Claims Directors are senior insurance professionals responsible for overseeing the management and resolution of intricate insurance claims, often involving large financial exposures, multiple parties, or complex legal issues. They lead a team of claims specialists, coordinate with legal counsel, and ensure that claims are handled efficiently and in compliance with company policies and regulations. Their expertise helps organizations mitigate risk and ensure fair outcomes for all parties involved.

How does a complex claims director typically collaborate with legal teams and other departments during high-stakes claims investigations?

As a Complex Claims Director, collaboration with legal teams and other departments such as underwriting, risk management, and compliance is a central part of the role. Directors often lead cross-functional meetings to share critical case updates, discuss strategies for claim resolution, and ensure all regulatory and contractual requirements are met. Effective communication and coordination are essential, as these cases may involve litigation, negotiations, and extensive documentation. Building strong relationships across departments helps streamline the process and achieve the best possible outcomes for both the client and the organization.

What are the key skills and qualifications needed to thrive as a complex claims director, and why are they important?

To thrive as a Complex Claims Director, you need deep expertise in insurance claims management, strong analytical abilities, and a relevant bachelor's degree or higher, often with industry certifications such as CPCU or AIC. Familiarity with claims management systems, regulatory compliance tools, and advanced reporting software is typically required. Exceptional leadership, negotiation, and decision-making skills help you manage teams and resolve high-stakes claims efficiently. These competencies are crucial for ensuring accurate claim resolution, minimizing risk, and maintaining client trust in complex insurance environments.

What is the difference between Complex Claims Director vs Claims Manager?

AspectComplex Claims DirectorClaims Manager
CredentialsTypically requires a professional insurance certification (e.g., CPCU, ARM) and extensive industry experienceOften requires relevant insurance licenses and several years of claims handling experience
Work EnvironmentStrategic leadership in large insurance companies or third-party administrators, overseeing complex claimsDay-to-day claims processing and team supervision within insurance companies or agencies
Employer & Industry UsageCommonly found in large insurers, TPA firms, and corporate risk managementWidely used across insurance carriers, agencies, and claims departments

The Complex Claims Director focuses on managing and overseeing complex, high-value claims and strategic claims operations, often at a senior level. In contrast, Claims Managers handle daily claims processing, team supervision, and operational tasks. Both roles require industry-specific credentials, but the Director position emphasizes strategic oversight of complex cases.

What are popular job titles related to Complex Claims Director jobs in Alabama?

For Complex Claims Director jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Complex Claims Director jobs in Alabama look for?

The top searched job categories for Complex Claims Director jobs in Alabama are:

What cities in Alabama are hiring for Complex Claims Director jobs?

Cities in Alabama with the most Complex Claims Director job openings:

Complex Claims Director jobs near you
Infographic showing various Complex Claims Director job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 91% Full Time, 5% Part Time, 1% Temporary, and 2% Contract. Highlights an 83% Physical, 4% Hybrid, and 13% Remote job distribution.

Property and Casualty Claims Technical Director

Great American Insurance Group

On-site, Remote

$110K - $140K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Great American Insurance Group rating

8.8

Company rating: 8.8 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

56th of 312 rated insurance

Job description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

The P&C Corporate Claims Division consists of over 100 professionals who support Great American's highly-diversified P&C claims operations. The division's functional teams include Claims Practices, Claims Counsel, Claims Support Services, Claims Resolution Services and Legacy Claims.

Great American's Corporate Claims Resolution Services (CRS) team receives a variety of claims from numerous Great American Insurance Company divisions involving property, general liability, professional liability, ocean marine, commercial auto, employer's liability, aviation, and employment practices liability. In addition, CRS handles Great American legacy claims and supports new startup divisions with claims handling.

Claims Resolution Services is seeking a Claims Technical Director to focus primarily on handling a growing book of property and construction defect business, although the opportunity to handle other lines of business including Ocean Marine and Aviation also exists. We are seeking a self-starter with a willingness and ability to cross train in multiple lines of business and become licensed in all states requiring an adjuster's license. In addition, effective written, verbal and listening skills are required, along with strong organizational skills and attention to detail.

Great American's culture is built on connection, shared learning, and strong relationships. To support this, candidates located in Cincinnati in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core inoffice days are Tuesday-Thursday, with the fourth day determined by business needs. Qualified candidates located outside of the greater Cincinnati area will be considered to work remotely with travel to Cincinnati as needed.

Essential Job Functions and Responsibilities

  • Manages a book of claims, including construction defect and property claims, involving significant size and/or complexity.
  • Responsible for conducting thorough investigations, critically assessing coverage and liability, and formulating strategic approaches to claim resolution.
  • Works toward the resolution of claims files, and attends arbitrations, mediations, settlement conferences or trials, as necessary.
  • Negotiates settlements within prescribed authority and submit recommendations to supervisors on cases exceeding personal authority.
  • Conveys highly complex information (coverage, recommendations, decisions, outcomes, etc.) to all appropriate parties, maintaining a professional demeanor in all situations.
  • Ensures that claims handling is conducted in compliance with applicable statutes, regulations, and other legal requirements, and that all applicable company procedures and policies are followed.
  • Serves as the technical expert on a product(s).
  • Evaluates and makes recommendations to executive management on internal and external issues of strategic importance.
  • Performs other duties as assigned.

Job Requirements

  • Generally, a minimum of 10+ years of experience in property and casualty claims including general liability or property claims litigation experience. Prior experience with construction defect claims is strongly preferred.
  • Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC) or Chartered Property Casualty Underwriter (CPCU).
  • Operates at the highest authority level on complex, high-impact assignments, possessing extensive technical knowledge and skills in both product and industry.
  • Excellent analytical, negotiation, and problem-solving skills.

Business Unit:

Corporate Claims


Salary Range:

$110,000.00 -$140,000.00

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.

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