Complex Case Manager Jobs in Ontario (NOW HIRING)

Case Manager - Haven Toronto
Position Type: Part-Time, Permanent
Start Date: June 22, 2026
Schedule: 8am-4pm, Saturday and Sunday
Reporting to: Manager of Life Enrichment Programs
Compensation: $21,763.64/annum

This position is part of the CUPE [Local # 2289-05] bargaining unit and is subject to the terms
and conditions outlined in the collective agreement.

Since 1933, Haven Toronto has been a drop-in centre where elderly homeless, marginally
housed and socially isolated men can feel safe, where they can form and cultivate friendships,
and become part of a community. Our vision is a safe and just community in which elder
homeless men can live a quality and dignified life.

Summary: The Case Manager provides client-centered support to individuals experiencing
homelessness, substance use, mental health challenges, and complex social needs. Working as
part of a multidisciplinary team, the Case Manager is responsible for coordinating care,
supporting access to services, and helping clients develop and achieve their goals through
individualized service planning.

Key Responsibilities
Manage a caseload of clients with complex needs, providing ongoing case management
and support
Complete assessments and service planning in collaboration with clients
Provide supportive counselling, brief interventions, and crisis response as needed
Facilitate groups (e.g., life skills, harm reduction, wellness)
Support access to housing, income supports, healthcare, and community resources
Maintain accurate and timely documentation on EMHware including case notes and
service data
Build and maintain relationships with community partners and service providers
Advocate for clients within systems and support navigation of services
Contribute to a safe, welcoming, and inclusive program environment
Assist clients in accessing core services such as showers, laundry, meals, clothing, and
recreation areas.
Provide crisis intervention in accordance with Haven Toronto and SMH policies and
procedures; document actions taken and recommendations for follow-up.
Assist at the front desk by greeting clients, answering calls, registering clients for the
program, booking appointments, providing referrals, and offering client support.
Administer first aid or call emergency services when required.
Work collaboratively with staff who work during the week in order to provide wrap
around care.

Knowledge, Skills, and Abilities

Strong understanding of substance use, mental health, trauma, and recovery
Knowledge of harm reduction and housing-first approaches
Understanding of the social determinants of health and barriers faced by individuals
experiencing homelessness
Demonstrated skills in assessment, case management, and supportive counselling
Ability to work collaboratively within interdisciplinary teams and with community
partners
Experience working within a trauma-informed and anti-oppression framework
Strong interpersonal, communication, and documentation skills
Ability to manage competing priorities in a fast-paced environment

Qualifications
Bachelor's Degree in Social Work (BSW) from an accredited institution.
Registration and membership in good standing with the Ontario College of Social
Workers and Social Service Workers (OCSWSSW) is required.
Demonstrated experience in case management, assessment, and working with
individuals experiencing mental health and/or substance use challenges.
Training in motivational interviewing and group facilitation is an asset
Additional language skills are an asset

If you feel you would be a good fit for this role with Haven Toronto, please submit a single
document with a cover letter and resume

Haven Toronto strives to foster a workplace that reflects the diversity of the community we serve
and welcome applications from all qualified candidates; however, only those selected for an
interview will be contacted.

Haven is also committed to developing an inclusive, barrier-free selection process and work
environment. If contacted, please advise the hiring manager if you require any accommodation
measures to ensure you will be interviewed in a fair and equitable manner. Information received
relating to accommodation requests will be treated with confidentiality.