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Infographic showing various Complaint Resolution Manager job openings in Florida as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Medical Customer Relations Associate

Jacksonville, FL

Integrated Resources INC
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Integrated Resources INCexternal

$37K - $46K/yr

Contractor

Re-posted 8 days ago

Key responsibilities

  • Investigate, evaluate, and resolve product and medical complaints in accordance with FDA/ISO requirements.

  • Monitor feedback activity using the complaint handling system to assess seriousness of adverse reactions and provide complaint resolution.

  • Manage product returns, identify quality signals, and process reimbursement claims.

Job description

Company Description

A Few Words About Us
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

Duration - Temp to Hire/contract to Hire

Job Responsibilities: 

The Customer Relations Associate is a Healthcare Educator who represents the company to investigate, evaluate and resolve product/medical complaints worldwide per FDA/ISO requirements. 

Monitor feedback activity using the complaint handling system to assess seriousness of adverse reactions and provide complaint resolution while promoting customer satisfaction. 

Provide education, product and service information while ensuring a satisfactory resolution. 

Other key responsibilities include: managing product returns, identifying quality signals and processing reimbursement claims. Be a facilitator of the importance of quality and compliance awareness for internal colleagues

Investigate complaints - Evaluate medical complaints to determine filing requirements per MDR/GMP regulations and other regulatory requirements.

Investigate and document non-medical complaints as necessary. 

Request and compile information for claims relating to adverse reactions; coordinate the reimbursement process. 

Review complaint files for accuracy and completeness per GMP regulations.  

Investigate and document account and consumer complaints/concerns and inquiries. 

Participates in investigations, audits, cross-functional teams, and other related duties as assigned by management by management.

Qualifications and Skills:

MUST speak Spanish

A minimum of a healthcare degree or professional license is required. A minimum of a BS/BA degree is preferred. 

A minimum of 5 years professional medical related experience is required. 

Call center or medical device experience is highly preferred. 

Experience working in a quality control environment is also preferred. 

The ability to function successfully as a member of a high performing team in a dynamic environment is required. 

Strong written and oral communication skills are required.

Strong interpersonal and organizational skills are required.

Proficiency in MS Office products is required. This position requires excellent documentation practices and the ability to multi-task in a fast paced environment with strong attention to detail and accuracy.

Will be typing on the computer so must have proficient typing skills



Qualifications

Qualifications and Skills:

MUST speak Spanish

A minimum of a healthcare degree or professional license is required. A minimum of a BS/BA degree is preferred. 

A minimum of 5 years professional medical related experience is required. 

Call center or medical device experience is highly preferred. 

Experience working in a quality control environment is also preferred. 

The ability to function successfully as a member of a high performing team in a dynamic environment is required. 

Strong written and oral communication skills are required.

Strong interpersonal and organizational skills are required.

Proficiency in MS Office products is required. This position requires excellent documentation practices and the ability to multi-task in a fast paced environment with strong attention to detail and accuracy.

Will be typing on the computer so must have proficient typing skills

Additional Information


Regards,

Sweta Verma

Integrated Resources, Inc.

"INC 5000's FASTEST GROWING, PRIVATELY HELD COMPANIES" (7th Year in a Row)

Direct:- 732 549 5907 

Tel: (732) 549 2030 x 210

Fax: (732) 549 5549

sweta(at)irionline.com

http://www.irionline.com

 

https://www.linkedin.com/nhome/?trk=nav_responsive_tab_home



Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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