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Complaint Management Medical Device Jobs (NOW HIRING)

Masimo

Clinical Complaint Specialist

Irvine, CA

$80K - $100K/yr

Review, evaluate, and process medical device complaints in accordance with applicable regulations ... Experience using electronic quality management systems (eQMS) or complaint management systems.

Masimo

Clinical Complaint Specialist

Irvine, CA · On-site

$80K - $100K/yr

Review, evaluate, and process medical device complaints in accordance with applicable regulations ... Experience using electronic quality management systems (eQMS) or complaint management systems.

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Complaint Management Medical Device information

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$39K

$68.7K

$97.5K

How much do complaint management medical device jobs pay per year?

As of Jul 13, 2026, the average yearly pay for complaint management medical device in the United States is $68,656.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Complaint Management for Medical Devices, and why are they important?

To thrive in Complaint Management for Medical Devices, you need a solid understanding of regulatory requirements (such as FDA and ISO standards), quality management systems, and product knowledge, often supported by a degree in life sciences or engineering. Familiarity with complaint handling software, CAPA systems, and documentation tools is typically required, along with experience in root cause analysis. Strong attention to detail, effective communication, and problem-solving abilities are crucial soft skills for investigating and resolving complaints. These skills ensure compliance, patient safety, and continuous product improvement in a highly regulated industry.

What are some common challenges faced in a Complaint Management role within the medical device industry?

Professionals in Complaint Management for medical devices often face challenges such as ensuring compliance with complex regulatory requirements, maintaining accurate documentation, and coordinating timely responses to customer complaints. The role requires effective communication with cross-functional teams—including quality assurance, regulatory affairs, and engineering—to investigate and resolve issues. Balancing thorough investigations with prompt reporting is crucial to meeting both patient safety and regulatory obligations. Additionally, staying updated on evolving regulations and industry standards is essential for ongoing success in this position.

What is the difference between Complaint Management Medical Device vs Quality Assurance Medical Device?

AspectComplaint Management Medical DeviceQuality Assurance Medical Device
CertificationsISO 13485, Medical Device RegulationsISO 13485, Medical Device Regulations
Work EnvironmentCustomer complaints, post-market surveillanceProduct testing, process audits
Employer & Industry UsageMedical device companies, post-market teamsManufacturers, quality departments

Complaint Management Medical Device professionals focus on handling and investigating customer complaints related to medical devices, ensuring compliance and product safety. In contrast, Quality Assurance Medical Device staff oversee overall product quality, conduct audits, and implement process improvements. While both roles require similar certifications and work within the medical device industry, Complaint Management specialists concentrate on post-market issues, whereas Quality Assurance professionals focus on preventing defects during manufacturing.

What is complaint management in the medical device industry?

Complaint management in the medical device industry refers to the process of receiving, documenting, investigating, and resolving complaints related to medical devices. This process ensures that any issues or adverse events reported by users, healthcare professionals, or patients are handled in compliance with regulatory requirements. Effective complaint management helps manufacturers identify potential product problems, improve device safety, and maintain regulatory compliance. It also involves reporting certain complaints to regulatory authorities when required, such as the FDA or European Medicines Agency.
More about Complaint Management Medical Device jobs
What cities are hiring for Complaint Management Medical Device jobs? Cities with the most Complaint Management Medical Device job openings:
What states have the most Complaint Management Medical Device jobs? States with the most job openings for Complaint Management Medical Device jobs include:
What job categories do people searching Complaint Management Medical Device jobs look for? The top searched job categories for Complaint Management Medical Device jobs are:
Complaint Management Medical Device jobs near you
Infographic showing various Complaint Management Medical Device job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $68,656 per year, or $33 per hour.
Medical Device Complaint Specialist

Medical Device Complaint Specialist

Three Point Solutions

Moundsview, MN • On-site

$25 - $30/hr

Contractor

Re-posted 24 days ago

Job description

Job Title:         Medical Device Complaint Specialist

Client:              Medical Device Manufacturing Industry
Location:         Mounds View, MN 55112
Duration:         8 Months (Possible Extension)
Shift:                1st Shift

Description:

• Receive and assess product complaints to determine complaint handling requirements
• Document complaint details in Global Complaint Handling (GCH) systems
• Follow up for missing information by contacting healthcare providers, patients, or field personnel
• Evaluate product events for MDR and Vigilance reporting eligibility
• Prepare and submit regulatory reports to FDA and other regulatory agencies
• Determine investigation requirements and analyze potential causes/contributing factors
• Summarize investigation findings and escalate complex issues when needed
• Communicate professionally with external parties while maintaining customer-focused support
• Support additional regulatory and complaint handling projects as assigned

Required Skills:

• Analytical thinking and problem-solving skills
• Complaint handling or customer service experience preferred
• Healthcare or medical industry experience
• Strong communication and documentation skills
• Ability to manage sensitive and regulated information
• Attention to detail and organizational skills

Preferred Skills:

• Experience with complaint handling processes
• Knowledge of MDR/Vigilance reporting
• Experience with Microsoft Office, SAP, Siebel, or Oracle Clinical
• Medical device industry experience

Education:

• Bachelor’s degree preferred
• Healthcare, Life Sciences, Quality, or related background preferred

Work Experience:

• 1+ year of healthcare, quality, or medical device experience preferred
• Customer service or complaint management experience preferred

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