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Complaint Management Medical Device Jobs (NOW HIRING)

Masimo

Clinical Complaint Specialist

Irvine, CA · On-site

$80K - $100K/yr

Review, evaluate, and process medical device complaints in accordance with applicable regulations ... Experience using electronic quality management systems (eQMS) or complaint management systems.

Masimo

Clinical Complaint Specialist

Irvine, CA · On-site

$80K - $100K/yr

Review, evaluate, and process medical device complaints in accordance with applicable regulations ... Experience using electronic quality management systems (eQMS) or complaint management systems.

Element Science

Product Complaint Manager

Redwood City, CA · On-site

$140K - $160K/yr

... Medical Device (SaMD) * Familiarity with CMS DMEPOS Quality Standards. * Demonstrated experience linking complaint trends to CAPA initiation and risk management file updates. * Deep expertise in FDA ...

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Complaint Management Medical Device information

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$39K

$68.7K

$97.5K

How much do complaint management medical device jobs pay per year?

As of Aug 3, 2026, the average yearly pay for complaint management medical device in the United States is $68,656.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Complaint Management for Medical Devices, and why are they important?

To thrive in Complaint Management for Medical Devices, you need a solid understanding of regulatory requirements (such as FDA and ISO standards), quality management systems, and product knowledge, often supported by a degree in life sciences or engineering. Familiarity with complaint handling software, CAPA systems, and documentation tools is typically required, along with experience in root cause analysis. Strong attention to detail, effective communication, and problem-solving abilities are crucial soft skills for investigating and resolving complaints. These skills ensure compliance, patient safety, and continuous product improvement in a highly regulated industry.

What are some common challenges faced in a Complaint Management role within the medical device industry?

Professionals in Complaint Management for medical devices often face challenges such as ensuring compliance with complex regulatory requirements, maintaining accurate documentation, and coordinating timely responses to customer complaints. The role requires effective communication with cross-functional teams—including quality assurance, regulatory affairs, and engineering—to investigate and resolve issues. Balancing thorough investigations with prompt reporting is crucial to meeting both patient safety and regulatory obligations. Additionally, staying updated on evolving regulations and industry standards is essential for ongoing success in this position.

What is the difference between Complaint Management Medical Device vs Quality Assurance Medical Device?

AspectComplaint Management Medical DeviceQuality Assurance Medical Device
CertificationsISO 13485, Medical Device RegulationsISO 13485, Medical Device Regulations
Work EnvironmentCustomer complaints, post-market surveillanceProduct testing, process audits
Employer & Industry UsageMedical device companies, post-market teamsManufacturers, quality departments

Complaint Management Medical Device professionals focus on handling and investigating customer complaints related to medical devices, ensuring compliance and product safety. In contrast, Quality Assurance Medical Device staff oversee overall product quality, conduct audits, and implement process improvements. While both roles require similar certifications and work within the medical device industry, Complaint Management specialists concentrate on post-market issues, whereas Quality Assurance professionals focus on preventing defects during manufacturing.

What is complaint management in the medical device industry?

Complaint management in the medical device industry refers to the process of receiving, documenting, investigating, and resolving complaints related to medical devices. This process ensures that any issues or adverse events reported by users, healthcare professionals, or patients are handled in compliance with regulatory requirements. Effective complaint management helps manufacturers identify potential product problems, improve device safety, and maintain regulatory compliance. It also involves reporting certain complaints to regulatory authorities when required, such as the FDA or European Medicines Agency.
More about Complaint Management Medical Device jobs
What cities are hiring for Complaint Management Medical Device jobs? Cities with the most Complaint Management Medical Device job openings:
What states have the most Complaint Management Medical Device jobs? States with the most job openings for Complaint Management Medical Device jobs include:
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Complaint Management Medical Device jobs near you
Infographic showing various Complaint Management Medical Device job openings in the United States as of July 2026, with employment types broken down into 83% Full Time, 13% Part Time, 1% Temporary, 1% Contract, 1% Nights, and 1% Summer. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $68,656 per year, or $33 per hour.

Medical Device Complaint Specialist

Three Point Solutions

Moundsview, MN • On-site

$28 - $31/hr

Contractor

Re-posted 15 days ago

Job description

Job title :         Medical Device Complaint Specialist

Client :             Medical Device Manufacturing Company

Duration :        24 Months

Location :        Mounds View, MN 55112

Shift :               1st Shift (Hybrid – 4 Days Onsite, 1 Day Remote)

Description:

  • Support Medical Device Report (MDR) activities.
  • Review and process complaint records.
  • Manage adverse event reporting.
  • Monitor medical device surveillance.
  • Maintain MDR and ADE records.
  • Review clinical safety data.
  • Prepare safety summaries and reports.
  • Ensure regulatory compliance.
  • Support complaint investigations.
  • Collaborate with cross-functional teams.
  • Maintain quality documentation.
  • Support regulatory reporting projects.

Required Qualifications:

  • Bachelor's degree required.
  • 1–3 years of relevant experience.
  • Medical Device Reporting (MDR) experience.
  • Complaint handling experience.
  • Knowledge of regulatory compliance.
  • Strong analytical and critical thinking skills.
  • Excellent organizational and time management skills.
  • Strong written communication.
  • Attention to detail.
  • Ability to manage multiple priorities.

Preferred Qualifications:

  • Clinical background (RN or Healthcare Professional).
  • Biomedical Engineering background.
  • Experience in a regulated environment.
  • Knowledge of quality systems.
  • Medical device industry experience.
  • Experience with adverse event reporting.
  • Cross-functional collaboration experience.

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