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Compass Technical Support Jobs (NOW HIRING)

Compass Group

TECHNICAL BUSINESS ANALYST-

Charlotte, NC · On-site

... Compass Group delivering enterprise-wide initiatives that support our diverse customer base and ... Translate business requirements into Features, User Stories, data requirements, and technical ...

Compass Group

JUNIOR TECHNICIAN - ATLANTA, GA

Atlanta, GA · On-site

$20 - $23/hr

Collaborate professionally with Conference Solutions staff, Compass employees and other departments to service all AV technical support requests for events. The AV Technician will serve as the onsite ...

COMPASS, Inc.

$107K/yr

... supporting mission critical/mission essential activities. Professional IT certification training opportunities and assistance are available through Compass. Position Title: Technical Data and ...

Compass Group

JUNIOR TECHNICIAN - ATLANTA, GA

Atlanta, GA · On-site

$20 - $23/hr

Collaborate professionally with Conference Solutions staff, Compass employees and other departments to service all AV technical support requests for events. The AV Technician will serve as the onsite ...

Compass Group

JUNIOR TECHNICIAN - ATLANTA, GA

Atlanta, GA · On-site

$20 - $23/hr

Collaborate professionally with Conference Solutions staff, Compass employees and other departments to service all AV technical support requests for events. The AV Technician will serve as the onsite ...

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Compass Technical Support information

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$44

How much do compass technical support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for compass technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are popular job titles related to Compass Technical Support jobs?

For Compass Technical Support jobs, the most frequently searched job titles are:

Technical Video Surveillance SME

Charlotte, NC • On-site

Akima, LLC
Specialty Trade Contractors • 5 - 10K employees
Learn more about Akima, LLCexternal

Full-time

Retirement

Re-posted 21 days ago

Akima rating

6.8

Company rating: 6.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

Job description

Compass Point Federal (Compass Point) is looking for a Technical Surveillance Subject Matter Expert to support the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) . This individual will provide support for the full life cycle of video surveillance equipment. The responsibilities also include leading or supporting key initiatives to assist the client and/or Compass Point to identify opportunities and maximize value gained from new investigative technologies.
Responsibilities
  • Provides expert guidance and support to ATF for a full range of Technical Operations and intelligence technologies in complex criminal investigations.
  • Attend classified project meetings and various classified working groups when requested by the Government and provide a briefing of the meeting as request by the COR.
  • Conduct research and development and make recommendations to Program Manager.
  • Assist Program Manager and ensure compliance to narrow expenditure parameters.
  • Plan, implement and install related equipment in cities where such resources are available.
  • Coordinate the use of spectrum with other DOJ / DHS components (FBI, DEA, USMS, HSI).
  • Draft and develop training manuals and materials involving spectrum video.
  • Research and evaluate replacement video and microwave components in remaining USG spectrum.
  • Maintain and train ATF employees and TFOs on Video Management System operations.
  • Build, test and deploy new video surveillance platforms.
  • Train ATF personnel on the deployment of Adaptive Central Receive and new video surveillance platforms.
  • Troubleshoot and correct problems related to video operations.
  • Deploy Adaptive Central Receive (ACRx), Point-to-Point, Mesh, and covert video platforms. Install overt and covert video equipment.
  • Provide analysis of the overall technology trends and threats developing that may affect the ATF video collection capability.
  • Assist and provide daily guidance on managing current technology trends to meet video collections requirements in support of SOD AWS III Program mission.
  • Respond to law enforcement operations to provide technical assistance with the installation of video intelligence collection platforms as the mission requires.
  • Shall be able to obtain and maintain a certification in Technical Installation in a High Voltage environment through NATIA or industry equivalent.
  • Shall be capable to operate government vehicles to include bucket trucks.
  • Shall be capable of working in a high crime environment.
  • Shall independently develop solutions and provides industry-proven recommendations.

Qualifications
  • Minimum of 10 years of years' experience supporting Law Enforcement surveillance operations.
  • Minimum of five years of experience in the management of technical video operations.
  • Must possess a thorough understanding of digital microwave / mesh systems and how video traverses these networks.
  • Must possess the ability to setup and maintain basic IP networks.
  • Active Top Secret clearance desired (an ability to obtain and maintain Top Secret clearance required).

Job ID
2026-23919
Work Type
On-Site
Company Description
Work Where it Matters
Compass Point, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At Compass Point, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, Compass Point provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, Compass Point delivers a broad range of skilled IT services, including data-centric services, software development, IT infrastructure modernization, managed IT services, and more.
As a Compass Point employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

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About Akima

Sourced by ZipRecruiter

As an Alaska Native Corporation headquartered in Herndon, Virginia, Akima is dedicated to delivering superior outcomes for our customers’ missions while simultaneously creating a long-lived asset for our Iñupiat shareholders. Akima maintains a portfolio of small businesses, 8(a) companies, and operating companies that deliver simplified and accelerated access to the products and services agencies need to ensure mission success.

Industry

Specialty trade contractors

Company size

5,001 - 10,000 Employees

Headquarters location

Herndon, VA, US

Year founded

1995

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