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• Drive customer profitability, growth, and retention across strategic global accounts
• Identify opportunities for value-added sales, growth, and increased service adoption
• Conduct profit and loss reviews and ensure commercial agreements are met
• Build and maintain strong relationships with key stakeholders, including C-suite executives
• Engage internal teams (operations, finance, technology) to deliver value and service excellence
• Lead strategic conversations to influence customer programs and business decisions
• Deliver innovation by recommending and implementing new products and services
• Develop and execute customer business plans aligned to client goals
• Analyse customer data and trends to identify insights and opportunities for improvement
• Utilise CRM systems (e.g., Salesforce) to manage communications and track activities
• Manage and deliver key customer projects with clear stakeholder communication
• Collaborate with regional and global teams to optimise contract performance and delivery
• Influence change through strong storytelling, ROI articulation, and data insights

WHAT YOU WILL NEED:

• Minimum 5 years' experience in Account Management
• Proven success managing large, strategic, or multinational customers
• Commercial acumen and experience managing customer profitability
• Ability to build executive-level relationships
• Experience working with cross-functional and global teams
• Strong analytical and data interpretation skills
• Experience using CRM tools (e.g. Salesforce)
• Excellent communication, negotiation, and influencing skills
• Strong project management capability
• Travel industry experience preferred

WHAT YOU WILL ENJOY:

Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work Australia New Zealand Pty Ltd

Our People: CTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status 

Development:Individualised Learning & Development pathway options

Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

Exclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and more

Travel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and more

Brightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from within

Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health:Support and Employee Assistance Program for staff and family

Social:Regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Bangkok 2026, Sydney 2027)

Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability:The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect positive change to the environment

Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Please Note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.