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Community Support Lead Jobs in Arizona (NOW HIRING)

AJG Holdings and Wholesale

Shift Lead

Tolleson, AZ · On-site

$14.85/hr

S. fast-casual restaurant chain, as a Shift Lead and take your career to the next level! We're ... We're proud to be recognized as the #1 brand in community support in the restaurant industry. Note:

AJG Holdings and Wholesale

Shift Lead

Goodyear, AZ · On-site

$14.75 - $16/hr

S. fast-casual restaurant chain, as a Shift Lead and take your career to the next level! We're ... We're proud to be recognized as the #1 brand in community support in the restaurant industry. Note:

AJG Holdings and Wholesale

Shift Lead

Cave Creek, AZ · On-site

$14.75 - $16/hr

S. fast-casual restaurant chain, as a Shift Lead and take your career to the next level! We're ... We're proud to be recognized as the #1 brand in community support in the restaurant industry. Note:

AJG Holdings and Wholesale

Shift Lead

Flagstaff, AZ · On-site

$14.75 - $16/hr

S. fast-casual restaurant chain, as a Shift Lead and take your career to the next level! We're ... We're proud to be recognized as the #1 brand in community support in the restaurant industry. Note:

AJG Holdings and Wholesale

Shift Lead

Phoenix, AZ · On-site

$14.75 - $16/hr

S. fast-casual restaurant chain, as a Shift Lead and take your career to the next level! We're ... We're proud to be recognized as the #1 brand in community support in the restaurant industry. Note:

AJG Holdings and Wholesale

Shift Lead

Show Low, AZ · On-site

$14.75 - $16/hr

S. fast-casual restaurant chain, as a Shift Lead and take your career to the next level! We're ... We're proud to be recognized as the #1 brand in community support in the restaurant industry. Note:

AJG Holdings and Wholesale

Shift Lead

Buckeye, AZ · On-site

$14.85/hr

S. fast-casual restaurant chain, as a Shift Lead and take your career to the next level! We're ... We're proud to be recognized as the #1 brand in community support in the restaurant industry. Note:

AJG Holdings and Wholesale

Shift Lead

Litchfield Park, AZ · On-site

$14.75 - $16/hr

S. fast-casual restaurant chain, as a Shift Lead and take your career to the next level! We're ... We're proud to be recognized as the #1 brand in community support in the restaurant industry. Note:

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Community Support Lead information

What does a community support lead do?

A Community Support Lead oversees the support and engagement of a company's community, often acting as a bridge between users and the organization. Their responsibilities include managing support teams, resolving escalated issues, developing community guidelines, and fostering a positive environment. They also analyze feedback to improve products or services and may coordinate events or initiatives to boost community engagement. Strong communication and leadership skills are essential for this role.

What are the key skills and qualifications needed to thrive as a community support lead, and why are they important?

To excel as a Community Support Lead, you need strong experience in customer service, conflict resolution, and knowledge of community management best practices, often supported by a relevant bachelor's degree. Familiarity with support ticket systems, CRM platforms, and community management tools like Zendesk or Discord is typically required. Outstanding communication, empathy, and leadership skills help you engage users and guide a support team effectively. These abilities ensure a positive community environment, prompt issue resolution, and high member satisfaction.

How does a community support lead typically collaborate with other departments to enhance the customer experience?

A Community Support Lead often acts as a bridge between the support team and other departments such as product development, marketing, and engineering. They gather feedback from community interactions and communicate recurring issues or feature requests to relevant teams. This cross-functional collaboration ensures that customer needs are prioritized in product updates and that marketing campaigns accurately address community concerns. Regular meetings and shared reporting systems are commonly used to facilitate this collaborative workflow and drive continuous improvement.

What is the difference between Community Support Lead vs Community Outreach Coordinator?

AspectCommunity Support LeadCommunity Outreach Coordinator
Required CredentialsHigh school diploma or equivalent; experience in community support rolesHigh school diploma or equivalent; experience in outreach or communication roles
Work EnvironmentDirect interaction with community members, support centers, online platformsOrganizing events, building partnerships, engaging with community groups
Employer & Industry UsageNonprofits, social services, community organizationsNonprofits, government agencies, advocacy groups
Search & Comparison IntentUnderstanding support roles within communitiesLearning about community engagement and outreach efforts

The Community Support Lead focuses on providing direct support and assistance to community members, often handling case management and support services. In contrast, the Community Outreach Coordinator emphasizes building relationships, organizing events, and expanding community engagement efforts. Both roles are vital in community-focused organizations but differ in their primary functions and daily activities.

Infographic showing various Community Support Lead job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Shift Lead

Tolleson, AZ • On-site

AJG Holdings and Wholesale
See more jobs at AJG Holdings and Wholesaleexternal

$14.85/hr

Part-time

Posted 8 days ago

Job description

Join Firehouse Subs, a leading U.S. fast-casual restaurant chain, as a Shift Lead and take your career to the next level! We're looking for a motivated and reliable leader who thrives in a fast-paced restaurant environment and is passionate about delivering exceptional customer service.
As a Shift Lead, you'll assist the General Manager in overseeing daily operations, managing team performance, and ensuring every guest enjoys a top-quality dining experience.
Why Work With Us
  • Flexible scheduling (full-time & part-time)
  • Employee referral bonus
  • Tips averaging $4-$6 per hour
  • Greaseless kitchen environment
  • Career growth opportunities in restaurant management
Key Responsibilities
  • Supervise and motivate team members during shifts
  • Maintain food quality, safety, and cleanliness standards
  • Provide outstanding customer service-greet every guest with a smile
  • Operate food prep equipment and POS systems
  • Handle cash transactions accurately and follow all cash-handling policies
Qualifications
  • Leadership and communication skills
  • Basic computer knowledge (Microsoft software & POS systems)
  • Ability to stand, bend, and reach throughout shift
  • Comfortable working in walk-in coolers/freezers (40°F to -10°F)

• Ready to grow your career in restaurant leadership? Apply now and join the Firehouse Subs family!
About Firehouse Subs®
Founded by former firefighters, Firehouse Subs® is built on a passion for hearty food, heartfelt service, and public safety. Our mission is to serve great food and give back to the communities we serve through the Firehouse Subs Public Safety Foundation®. We're proud to be recognized as the #1 brand in community support in the restaurant industry.
Note: This position is with an independently owned and operated franchise. All hiring decisions are made by the franchisee.

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