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Community Support Associate Jobs in New Britain, CT

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Community Support Associate information

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How much do community support associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for community support associate in New Britain, CT is $17.26, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $18.56 per hour, depending on experience, location, and employer.

What does a community support associate do?

A Community Support Associate provides assistance and resources to individuals within a community, often helping them access services, resolve issues, and improve their overall well-being. They may work with diverse populations, including families, the elderly, or people with disabilities, to offer guidance, advocacy, and support. Their responsibilities can include answering questions, connecting people with local programs, and facilitating communication between community members and service providers. The goal is to empower individuals and strengthen the community as a whole.

What are the key skills and qualifications needed to thrive as a community support associate, and why are they important?

To thrive as a Community Support Associate, you typically need a background in social work, psychology, or a related field, along with strong interpersonal and problem-solving skills. Familiarity with client management software, documentation systems, and sometimes certifications in mental health or crisis intervention are valuable. Outstanding communication, patience, and cultural sensitivity enable you to connect with diverse clients and respond effectively to their needs. These skills and qualities are crucial for providing meaningful support and facilitating positive outcomes for individuals in the community.

How does a community support associate typically collaborate with other departments to resolve member issues?

Community Support Associates often work closely with teams like product, engineering, and marketing to address member concerns efficiently. When a technical issue arises, they may escalate tickets to the engineering team and provide detailed feedback to ensure swift resolution. Regular cross-department meetings or updates help keep everyone aligned on recurring community concerns or feature requests. This collaborative approach not only enhances the member experience but also gives associates insight into broader company operations, which can be valuable for career development.

What is the role of a community support associate?

A community support associate provides assistance and guidance to community members, addressing their questions, resolving issues, and fostering engagement. They often communicate via chat, email, or phone, and may use customer support tools or platforms to track interactions and ensure a positive experience.

What job categories do people searching Community Support Associate jobs in New Britain, CT look for?

The top searched job categories for Community Support Associate jobs in New Britain, CT are:

What cities near New Britain, CT are hiring for Community Support Associate jobs?

Cities near New Britain, CT with the most Community Support Associate job openings:

Community Support Associate jobs near you
Infographic showing various Community Support Associate job openings in New Britain, CT as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $35,899 per year, or $17.3 per hour.

Community Based Services Support Coordinator

Community Health Center, Inc.

Middletown, CT • On-site

Full-time

Re-posted 29 days ago

Job description

Job Description Summary:
Job Description:
The Community Based Services(CBS) Support Coordinator is responsible for providing medical transportation services, outreach, engagement, peer support, and supportive service coordination for individuals accessing services through the Center for Key Populations (CKP). The position assists clients with reducing barriers to healthcare and community services by ensuring timely access to medical appointments, behavioral health services, food and nutrition resources, support groups, and other community resources.
The coordinator conducts outreach and engagement activities, coordinates referrals, provides appointment reminders, assists with retention in care efforts, facilitates transportation coordination for support groups and community activities, and maintains accurate documentation in agency-approved data systems in compliance with organizational and funding requirements. This role supports improved health outcomes, continuity of care, client engagement, and participation in community-based service programs.
ROLE AND RESPONSIBILITIES
  • Provide safe and timely transportation for clients to:

Medical appointments
Behavioral health appointments
Support service appointments
Pharmacy visits and other approved service-related appointments
Peer support group, Consumer Advisory Board meetings, and behavioral health group
  • Conduct outreach and engagement activities for individuals who may be:

Newly enrolled in services
Out of care
Experiencing barriers to accessing healthcare or community resources
  • Provide peer support and encouragement to clients by promoting engagement in healthcare, support services, and wellness activities.
  • Assist with food ordering, meal coordination, food pantry scheduling, and food pick-up/delivery support as assigned.
  • Coordinate with case managers, providers, behavioral health staff, outreach staff, and community partners to ensure continuity of care and support client needs.
  • Assist clients with navigating healthcare and community-based services, including:

Food and nutrition resources
Behavioral health services
Case management services
Housing and supportive service referrals
  • Coordinate transportation scheduling and logistics for:

Peer Support activities
Consumer Advisory Board (CAB) meetings
Behavioral health groups and wellness activities
Community-based events and support services
Other activities as determined by CBS Operations Manager
  • Coordinate and document completed referrals for support services in accordance with agency standards.
  • Provide appointment reminders and follow-up support to reduce missed appointments and improve retention in care and services.
  • Maintain transportation logs and service documentation accurately and timely.
  • Enter client services, transportation units, referrals, and outreach encounters into agency-approved data systems within required timelines.
  • Assist with identifying barriers to care and communicate concerns to supervisors and interdisciplinary team members.
  • Participate in required trainings, staff meetings, program meetings, and community activities.
  • Support collaboration with community providers, shelters, behavioral health programs, hospitals, and other key points of entry.
  • Encourage client engagement in community programs, support services, and wellness initiatives.
  • Maintain professionalism, cultural sensitivity, and trauma-informed interactions with all clients and community partners.
  • Perform additional duties as assigned.

QUALITFICATIONS AND PREFERRED SKILLS
Minimum Qualifications:
  • Associate degree in Human Services, Social Work, Public Health, or related field required..
  • Valid driver's license with acceptable driving record required.
  • Minimum of one (1) year experience working in human services, outreach, transportation, healthcare, or community-based settings preferred.
  • Experience working with underserved or vulnerable populations preferred.

Preferred Skills and Abilities:
  • Knowledge of community-based healthcare and supportive service systems preferred.
  • Ability to work independently and within a multidisciplinary team.
  • Strong interpersonal, communication, and organizational skills.
  • Ability to maintain confidentiality and professional boundaries.
  • Basic computer proficiency and ability to learn agency data systems.
  • Ability to engage diverse populations with cultural and linguistic sensitivity.
  • Bilingual (English/Spanish) preferred.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
  • Frequent driving and community-based travel required.
  • Ability to sit, stand, walk, bend, and lift up to 25 pounds as needed.
  • Ability to safely operate agency vehicles and transport clients.
  • Work may occur in office, clinic, community, shelter, and field-based settings.
  • Ability to work in a fast-paced environment with frequent interruptions.

WORK SCHEDULE DEMANDS
  • Standard weekly work schedule is based on program and client service needs.
  • Weekly schedules will include evening coverage on Wednesdays and Thursdays.
  • Occasional weekend availability may be required for outreach activities, transportation support, community events, or special program activities.
  • At times, the Community Support Specialist may need to begin the workday earlier or remain later than scheduled to accommodate client appointments, transportation needs, or urgent service coordination.
  • The program may provide schedule flexibility when operationally appropriate and aligned with client needs and program coverage.
  • Attendance at required trainings, staff meetings, and community events is expected.

Confidentiality of Information
Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies
Organization Information:
Location:
Middletown - Weitzman Building
City:
Middletown
State:
Connecticut
Time Type:
Full time

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