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Community Service Representative Jobs in Philadelphia, PA

Sofive

Service Representative

Elkins Park, PA · On-site

Find open positions and come grow with a technology empowered, community minded organization that ... Service Representative Company: Sofive Soccer Centers About Us: Sofive Soccer Centers is a modern ...

Community Veterinary Partners

CSR

Marcus Hook, PA · On-site

$15.50 - $21.25/hr

???? Client Service Representative (CSR) - Full-Time ???? Conchester Animal Hospital Love helping people and pets? This might be your spot. We're looking for a full-time CSR to be the welcoming face of ...

Community Veterinary Partners

CSR

Marcus Hook, PA · On-site

$15.50 - $21.25/hr

Client Service Representative (CSR) - Full-Time Conchester Animal Hospital Love helping people and pets? This might be your spot. We're looking for a full-time CSR to be the welcoming face of our ...

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All JobsCommunity Service Representative JobsCommunity Service Representative Jobs in Philadelphia, PA

Community Service Representative information

See Philadelphia, PA salary details

$13

$18

$27

How much do community service representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for community service representative in Philadelphia, PA is $18.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.59 per hour, depending on experience, location, and employer.

What is a community service representative?

Community Service Representatives are professionals who act as liaisons between organizations and the public, helping to address community needs and concerns. They often organize outreach programs, provide information about available services, and work with local groups to improve community well-being. Their role may involve handling complaints, coordinating events, and ensuring that community members have access to resources. Community Service Representatives typically work for government agencies, non-profits, or healthcare organizations.

What are the key skills and qualifications needed to thrive as a community service representative?

To thrive as a Community Service Representative, you need strong interpersonal skills, a background in social services or public administration, and often a relevant associate's or bachelor's degree. Familiarity with case management software, client databases, and basic office applications is typically required. Outstanding communication, problem-solving, and cultural sensitivity help you connect with diverse community members and stakeholders. These skills and qualities are crucial for effectively advocating for clients, facilitating access to resources, and building trust within the community.

How does a community service representative typically collaborate with local organizations and agencies?

Community Service Representatives often work closely with local nonprofits, government agencies, and community groups to identify needs and coordinate resources for residents. Collaboration may involve organizing outreach events, attending partnership meetings, and serving as a liaison to ensure effective communication between the community and service providers. This teamwork helps maximize the impact of programs and ensures that services are accessible and appropriately tailored to the community's needs.

What is the difference between Community Service Representative vs Customer Service Representative?

AspectCommunity Service RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in social work or community outreachHigh school diploma or equivalent; customer service training often provided on the job
Work EnvironmentCommunity centers, social service agencies, government officesCall centers, retail stores, corporate offices
Employer & Industry UsageNonprofits, government agencies, social service organizationsRetail, telecommunications, financial services
Common Search & Comparison IntentUnderstanding roles in social services and community outreachCustomer interaction and support roles in various industries

While both roles involve assisting clients and providing support, Community Service Representatives focus on social services, community outreach, and connecting clients with resources. Customer Service Representatives primarily handle customer inquiries, complaints, and support in retail or corporate settings. The key difference lies in the work environment and the nature of the support provided.

What are the duties of community service work?

Community Service Representatives perform duties such as assisting the public, providing information, processing paperwork, and supporting community programs. They often work in government or nonprofit settings, requiring good communication skills and knowledge of community resources.
Community Service Representative jobs near you
Infographic showing various Community Service Representative job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,149 per year, or $18.8 per hour.

Community Service Representative Manager

CENTER CITY DISTRICT

Philadelphia, PA • On-site

Full-time

Re-posted 26 days ago

Job description

    Why Join CCD?

    At CCD, you’ll lead a team that plays a visible and meaningful role in shaping the experience of Center City Philadelphia every day. This is an opportunity to combine leadership, service, and active field work while contributing to a mission-driven organization dedicated to a clean, safe, and thriving downtown.

     Are you a hands-on leader who thrives in a fast-paced, people-centered environment? Do you enjoy working outdoors, leading teams, solving problems in real time, and making a visible impact in a dynamic urban setting? Center City District (CCD) is seeking a Community Service Representative Manager to lead and support a team of Community Service Representatives (CSRs) who help keep Center City clean, safe, welcoming, and vibrant.

    This is an ideal opportunity for a strong people manager who enjoys active, field-based work, values public service, and brings flexibility to support a downtown environment, including weekend and nontraditional hours of work.  

    About the Role

    As a Community Service Representative Manager, you will oversee and motivate a team of frontline ambassadors who engage residents, businesses, workers, and visitors throughout Center City. This is not a desk-bound management role—this position requires working outdoors daily, coaching staff in the field, coordinating operations, and responding proactively to issues as they arise.

    You’ll lead a team that represents the CCD brand through exceptional customer service, public engagement, place management, and collaboration with community stakeholders and city partners.

    What You’ll Do
    • Lead, coach, and manage a team of Community Service Representatives, setting clear expectations and fostering accountability and high performance.
    • Coordinate field operations and public outreach across assigned service areas to ensure visible, welcoming, and effective ambassador coverage.
    • Support and develop a team delivering exceptional customer service, problem-solving assistance, and place management services.
    • Identify and respond to community relations and public safety concerns, collaborating with internal teams and city agencies as appropriate.
    • Conduct field supervision, review reports, monitor service quality, and provide ongoing training and support.
    • Build strong relationships with businesses, property staff, residents, and community partners.
    • Ensure staff compliance with safety protocols, policies, procedures, and equipment standards.
    • Support data collection, surveys, reporting, and operational problem-solving efforts.
    • Maintain certifications, including CPR/First Aid (or willingness to obtain).
     What We’re Looking For
    • Experience managing and developing teams, ideally in customer service, security, hospitality, public service, operations, or related field environments.
    • Comfortable working outdoors in all seasons and spending substantial time in the field.
    • Willingness to work a flexible schedule, including weekends, evenings, and adjusted hours based on operational needs.
    • Strong interpersonal, communication, and conflict-resolution skills.
    • Ability to lead proactively, make sound decisions, and respond calmly in dynamic situations.
    • Passion for public service, community engagement, and improving urban environments.
    • Must have a clean driving record as this position requires operation of a company vehicle, when required, during working hours
    PHYSICAL REQUIREMENTS
    • Ability, when communicating, to use a handheld, two-way radio requiring manual dexterity and other electronic devices provided by the CCD.
    • Ability to walk and stand for extended periods in varied weather conditions.
    • Must be able to carry a backpack with all required equipment totaling no more than ten (10) pounds, and lift and carry up to  20 lbs. 
    • Must be able to observe activity within the CCD’s boundaries and report as appropriate.
    • Must be able to work outside in inclement weather with moderate exposure to varied weather conditions.    

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