Community Service Assistant Jobs in Maryland (NOW HIRING)

Donaldson, a leader in multifamily property management, is dedicated to providing exceptional living experiences for our residents and rewarding careers for our employees. Donaldson manages a diverse portfolio of apartment communities, and takes pride in creating places that residents are proud to call home. We are seeking a full-time Assistant Community Manager for a 235-unit residential apartment community located in Hyattsville, MD (North Pointe Apartments). The ideal candidate will have experience with Yardi software and be able to assist the Property Manager in all aspects of property management. 

Responsibilities include:  

• Providing excellent customer service  

• Assisting in the day-to-day operations of the community  

• Assist with leasing and move-in/move-out procedures 

• Collecting/posting of rents  

• Collection of delinquent rents  

• Coordinate maintenance and repairs with vendors and contractors 

• Respond to tenant inquiries and complaints in a timely and professional manner 

• Preparation of suit lists  

• Monthly close out  

• Maintaining accurate records & files  

• Marketing/ Outreach  

• Assist with budget/ financial reporting 

Qualifications/ Skills:  

• Prior leasing/ sales experience  

• Excellent communication and customer service skills 

• Strong organizational and time management skills 

• Ability to multitask and prioritize 

• Professional appearance  

• Attention to detail and accuracy 

• Experience with Yardi software 

• Ability to work weekends  

• High school diploma or equivalent 

• Ability to work independently and as part of a team 

At Donaldson, our mission is to provide peace-of-mind in every interaction by being faithful to our values and creating successful partnerships. Our values of INTEGRITY * EXCELLENCE * COMMITMENT * ADAPTABILITY * INNOVATION * OWNERSHIP * COMPASSION * UNITY guide everything we do. We offer a competitive salary, excellent benefits package, 20% discount on housing, and more.  As a team member you will have the opportunity to participate in:    

• Medical/Dental/Vision Insurance   

• Short Term/Long Term Disability   

• Life Insurance/AD&D   

• Supplemental Insurance   

• Pet Discount Plans   

• 401(k) Retirement   

• Paid Time Off   

• Membership in Access Perks   

• Community Service Programs   

Donaldson was recognized by GoodSeeker in 2021 as a Top 20 Values-Driven Employer in the Greater Washington Region.  We are dedicated to providing an exceptional customer experience through a total team commitment to our Vision, Mission, and Values. Share these values with us? Join our team! https://www.donaldsonmgt.com/careers/open-positions/    
Donaldson is an Equal Opportunity Employer. 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

An associate's degree or equivalent is preferred. Two years related experience and/or training in residential property management experience is required. The ability to manage multiple tasks in a fast-paced environment is crucial, as well as maintaining a professional appearance and demeanor at all times. General accounting and marketing experience is helpful.

CERTIFICATIONS, LICENSES AND/OR REGISTRATIONS

The Institute of Real Estate Management's Accredited Residential Manager (ARM) or The National Housing Association's Certified Apartment Manager (CAM) designation is preferred. IREM's Certified Occupancy Specialist (COS) or NHA's National Apartment Leasing Professional (NALP) is desirable.

SKILL SET

Excellent written and verbal communication skills are required. The ability to read and interpret documents, write routine reports and correspondence, and speak effectively before groups of residents or employees is needed.

Outstanding interpersonal skills are needed. The ability to solve practical problems and employ rational decision-making skills is a must. Also necessary is the ability to think and react quickly where only limited standardization or direction exists. Staying calm and handling high pressure situations is requisite.

Mathematical skills, such as the ability to apply concepts like fractions, percentages, ratios, and proportions are necessary. The ability to keep records of a site's financial transactions is mandatory. The ability to understand and/or compile reports regarding cash receipts and expenditures, accounts payable and receivables, and profit and loss is also a must.

Computer literacy is essential. Knowledge of Windows-based software is required. Proficiency in Microsoft Word and Excel is necessary. Knowledge of MRI and other accounting/property management software is desired.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the primary duties of this job, the employee is regularly required to:

• Communicate with and listen and respond to co-workers and customers.
• Frequently walk the property to show available apartments and/or the model apartment to prospective residents.
• Occasionally lift and/or move up to 10 pounds.