Community Outreach Associate Jobs in Madison, TN

Description

We're glad you found us.

Athena Care has been offering high quality, accessible mental health care for over twenty years. If there's one thing we've learned, it's that great care starts with great clinicians who actually feel supported - and every team member plays a role in the care for our patients. We're an insurance-based practice growing across Tennessee, and we're looking for a Clinical Outreach Associate who can help us introduce our services across the state!

We offer psychological testing, IOP/PHP, Spravato/IM Ketamine, TMS, psychotherapy, group therapy, and general psychiatry- often all under one roof. It's a lot - and it means our patients receive genuinely comprehensive care, and you get to contribute to our mission of increasing access to quality mental health services.

Who we're looking for

Someone who is passionate about mental health and can develop a robust referral network for our services. This person has strong interpersonal and relationship development skills, can identify qualified referral sources, understands and conveys clinical appropriateness, is tech savvy and highly organized.

What it's like to work here

We've worked hard to combine rigor and high-quality care with a fun and friendly work culture. At Athena Care we strive to offer the ideal balance of a small group practice feel on the ground with strong business expertise and technology behind the scenes. You contribute to the care of our patients while having an amazing, nurturing work team supporting you!

Your day-to-day role

Market Development & Referral Relationship Management

• Identify, cultivate, and maintain referral relationships throughout Tennessee based on targeted market research and identified organizational needs. 
• Maintain regular outreach to current and potential referral partners (primary care, pediatricians, care managers, specialists, other behavioral health providers, employee assistance programs (EAPs), universities/ school systems, hospitals, etc) including goodwill visits and in-person presentations to introduce, educate, and promote the full range of Athena Care services. 
• Identify community organizations and events in which representatives of the organization may participate.
• Cultivate long-term relationships with referral partners and other mental health providers in communities served by the organization.

Education & Liaison:

• Act as a liaison between referral partners and Athena Care, including both staff and providers, ensuring a seamless and responsive referral experience.
• Communicate referral status updates, other outside referral resources, as appropriate, and addresses referral partner concerns in a timely, professional manner.
• Partner closely with Athena Care's call center and referrals teams, alongside clinical leadership to remove barriers to access care and improve referral conversion rates.
• Collaborate with marketing team to gather and relay market feedback from referral partners to inform service delivery improvements and strategic planning.
• Maintain an up-to-date and strong knowledge base of all services offered by Athena Care, and be able to present this information clearly to a variety of audiences.
• Serve as a trusted resource for referral partners by providing clear, accurate, and appropriate clinical information to facilitate appropriate patient referrals.

Operations & Reporting:

• Maintain accurate and up-to-date records of all contacts, outreach activities, referral source data, and pipeline activity and health within Athena Care's CRM system to report out to leadership. 
• Conduct ongoing market research to identify emerging needs, competitive landscape, gaps in service access, and new market development opportunities. 
• Collaborate with marketing team to develop service-specific collateral, digital assets, and campaigns that support outreach efforts. 
• Report out on KPIs including completed visits, referrals generated by source and service lines, and conversion rates. 

Requirements

What we're looking for on paper

Education/Experience:

• 2-3 years of experience in outreach, business development, sales, or marketing preferred; candidates early in their career with strong interpersonal skills, energy, and drive are encouraged to apply.
• Experience in healthcare strongly preferred.
• Knowledge of or experience with mental health services or a passion for mental health strongly preferred. 
• Experience working with CRM platforms (e.g., Salesforce, Zoho, HubSpot) preferred. 
• Bachelor's degree preferred. 

Licenses/Certifications:

• Current, valid driver's license with no restrictions and ability to meet motor vehicle record check requirements as required by company's liability coverage provider.

Knowledge, Skills, & Abilities:

• Excellent written and verbal communications skills; ability to present complex clinical information clearly and compellingly to diverse audiences. 
• Strong organizational and time management skills.
• Strong interpersonal skills and ability to establish trust and credibility with clinical providers, administrators, and community leaders. 
• Ability to quickly learn and articulate multiple behavioral health service lines. 
• Ability to analyze market data and trends to inform growth and outreach strategies. 
• Self-motivated and results-oriented with the ability to work independently and manage competing priorities. 
• Ability to be flexible and adaptable in a dynamic, growth-oriented environment. 
• Collaborative team player who can work effectively cross-functionally. 
• Eager to learn, coachable, and motivated to build a long-term career in healthcare business development.

Travel and Location Requirements

This role serves the Tennessee market. Time is allocated approximately as follows: 

• 40% time traveling throughout Middle Tennessee for in-person referral partner visits, community events, and onsite meetings
• 30% in the Nashville area, including in-office meetings at the company's corporate offices
• 20% time performing job duties remotely 
• 10% time in the field meeting with referral sources in East or West Tennessee

Occasional overnight travel may be required or travel to other Athena Care locations. 

Physical Requirements

• This is an office/remote/travel-based position. While a generally sedentary role with minimal physical requirements, the role requires regular travel by personal vehicle. Must be able to sit, stand, and drive for extended periods. 

Benefits include: 

• Health, dental, vision, and life insurance and 401(k) with employer match and more!

We'd genuinely love to connect. Reach out and let's see if this could be a good fit - for you and for the people you'll serve.