Community Engagement Jobs Jobs (NOW HIRING)

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities, and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.

Within our consult business we harness our unique combination of leading-edge practical expertise and project deliveryconsultancy to unlock the potential in every project.  

The Project: The operator of a major international airport is considering a further update to expand the main terminal, reconfigure concourses and phase out legacy passenger transport systems. 

Shared with airline stakeholders earlier this year, the proposed programme is estimated at c.$22 billion, with completion targeted in the mid-2030s, forming part of a wider transformation to support significant long-term passenger growth. 

By comparison, the existing master plan approved in 2025 outlined c.$7 billion of phased capital investment, aligned to projections of up to 90 million annual passengers by the end of the century.

The role:  The Community Engagement Lead is responsible for developing and delivering effective community and stakeholder engagement strategies across complex infrastructure or multidisciplinary programmes. The role ensures transparent, proactive, and inclusive engagement with local communities, businesses, and stakeholders to support delivery objectives and maintain social licence.
Acting as the primary interface with community stakeholders, the Community Engagement Lead supports issue resolution, manages stakeholder expectations, and ensures that community impacts and concerns are identified and addressed in a structured and timely manner.

Our values shape the way we consult, and define the people we want to join us on our journey, they are:

• Safety first - Going home safe and well
  - Ensure that analytical outputs consider safety-related data, trends, and performance indicators.
  - Support identification of risks or trends that may impact safe delivery outcomes.
  - Promote the use of data to inform proactive safety decision-making.

• Client focus - Deliver on our promise
  - Provide structured analytical support to inform client decision-making and programme performance.
  - Develop and maintain dashboards, reports, and analysis that provide clear visibility into delivery status.
  - Support alignment between programme performance and strategic objectives.
  - Translate complex data into clear, concise, and actionable insights for stakeholders.

• Integrity - Always do the right thing
  - Ensure data integrity, accuracy, and consistency across all analytical outputs.
  - Conduct structured business analysis, including performance reviews, gap analysis, and trend identification. 
  - Support development of management-level reporting, including KPIs and performance metrics. 
  - Provide transparent, auditable analysis to support governance and decision-making processes.
  - Identify risks, issues, and opportunities through structured analytical techniques.

• Create opportunity for our people to excel
  - Promote a data-driven culture across teams and stakeholders.
  - Support capability development in analytics, reporting, and business intelligence.
  - Encourage innovation in analytical tools, methods, and reporting approaches.
  - Share insights and best practices across the programme and organisation.

You'll Be Responsible For: 

• Develop and implement stakeholder and community engagement strategies and plans.

• Identify, map, and manage stakeholders, including community groups, businesses, and local organisations.

• Act as the primary point of contact for community stakeholders.

• Coordinate and deliver engagement activities, including meetings, consultations, and briefings.

• Manage stakeholder communications, including notices, updates, and reporting.

• Identify and manage community-related risks, issues, and complaints.

• Support resolution of stakeholder concerns through structured engagement and follow-up.

• Monitor stakeholder sentiment and adjust engagement approaches as required.

• Provide input into governance reporting, including stakeholder and community updates.

• Interface with programme leadership, communications, and technical teams to ensure aligned messaging.

You'll need to have:

• Demonstrated experience in community engagement, stakeholder relations, or public consultation for infrastructure or major programmes.

• Strong understanding of stakeholder engagement frameworks and best practice.

• Experience managing complex stakeholder environments and competing interests.

• Ability to communicate effectively with a wide range of audiences.

• Strong interpersonal, negotiation, and conflict resolution skills.

• Strong communication and stakeholder management skills.

• Strategic and solutions-oriented mindset.

• Experience working within complex or high-profile environments.

• Collaborative approach across multidisciplinary teams.

• Background in communications, public relations, social sciences, or related discipline (desirable).
  Note: The estimated starting salary for this position is $150k. Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills and qualifications.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organization.  

We are also open to discussing part time, flexible, and hybrid working options if suitable with-in the role.