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DQE Communications, headquartered in Pittsburgh, Pennsylvania, is a fiber-optic Internet and data network access provider for businesses and carriers in Pennsylvania, West Virginia, and Ohio. DQE was established in 1997 as a dark fiber infrastructure company in the Pittsburgh metropolitan area. Over the years, DQE has grown in both our fiber footprint and our product offerings to become one of the leading regional providers of secure, reliable, data network services. With an ongoing commitment to structured, well-planned growth, DQE is continuously expanding the fiber optic network to serve even more customers.

Working with DQE means businesses and keystone institutions get a partner dedicated to understanding specific needs and committed to delivering the right solution.

The Director, Order Management will provide strategic leadership over DQE Communications' pricing, sales operations, and order management functions, reporting to the Chief Financial Officer. This role owns the quote-to-order process end to end - from list pricing and deal-specific pricing/terms through quoting systems, account assignment and segmentation, renewals, and commissions. The role serves as the primary point of accountability for making DQE's sales process faster and more consistent. The Director will lead the Pricing team and the Sales Operations teams, and will work in close, day-to-day partnership with the Chief Revenue Officer and the broader Sales organization - treating the CRO as a critical internal customer - to make sure pricing, quoting, and order management operate as a direct extension of the sales process rather than a separate function it has to wait on. This role also partners directly with the Technology development team to ensure quoting and order management systems work reliably, bringing a single point of ownership to a function that has historically been split across teams. Strong considerations given to candidates local to the Pittsburgh area. Non-local, remote candidates considered are required to follow East coast time zone.

• Own and continuously improve the endtoend quotetoorder process, partnering with the Technology development team to ensure quoting, CPQ, and order management systems work reliably and scale with the business.
• Lead offer management, including dealspecific pricing/terms and the deal desk process, and maintain list pricing on a quarterly refresh cycle.
• Serve as super user/administrator for ConnectBase and HubSpot, keeping sales and pricing data accurate and usable across systems.
• Own account assignment and segmentation for the customer base and prospect universe, including an annual refresh and ongoing maintenance.
• Manage the renewal process handson for large or strategic renewals, and systemdriven for the rest of the book.
• Own prospecting and funnel hygiene, set the rules for the quoting process, and hold the team accountable through monthly funnel and activity reporting.
• Administer quote and order preparation support for the sales team, and manage routine and contractual price increases (monthtomonth and onetime).
• Design and administer the sales commissions plan.
• Build and support Quarterly Business Review (QBR) materials, including templates, data pulls, and draft decks.
• Lead the Pricing and Sales Operations teams as direct reports, providing coaching, performance management, and clear goals.
• Serve as the daytoday operating partner to the Chief Revenue Officer and Sales leadership, treating the CRO as a critical internal customer for pricing, quoting, and order management.
• Sit in on Sales leadership meetings and pipeline/forecast reviews as needed to stay ahead of quoting and order management needs rather than reacting to them.
• Partner with FP&A, Sales leadership, and Technology on initiatives already underway to speed up sales targeting and quoting, including the CPQ proof of concept and automated nearnet building list distribution.
• Own RFP and Erate quoting/bidding support as capacity allows.
• Work with sales to make investment decisions where the initial customer doesn’t fully justify a deal and track performance.
Required Skills/Abilities:
• Proven experience leading pricing, order management, sales operations, or revenue operations functions, ideally in telecommunications, fiber, or another infrastructure/B2B services industry.
• Handson knowledge of CPQ and quotetocash systems and processes, including experience partnering with software development teams to specify and improve them.
• Strong people leadership skills, with experience managing multiple functional teams and holding them accountable through clear metrics and reporting.
• Solid understanding of pricing strategy, deal structuring, and commissions plan design.
• Ability to bring order and consistency to a historically fragmented process, working crossfunctionally with Sales, Finance, and Technology.
• Strong analytical and reporting skills, comfortable owning funnel, account, and QBR reporting.
• Excellent communication skills, with the ability to operate at the executive level and report directly to the CFO.
• A serviceoriented mindset toward Sales and the CRO specifically comfortable being measured on how well pricing, quoting, and order management serve the sales organization as an internal customer.
Education and Experience:
• Bachelor's degree in Business, Finance, or a related field; MBA preferred.
• 810+ years of progressive experience in pricing, order management, sales operations, or revenue operations.
• 5 years in a leadership role required
• Experience in telecommunications or fiber/infrastructure industry strongly preferred.