ZipRecruiter

Log In

2

Commission Remote Training Manager Jobs in Washington

PenFed Credit Union

Training Specialist I

Alexandria, VA · On-site +1

$45K - $100K/yr

... a (Remote) Training Specialist I. The Training Specialist I role empowers our real estate agents ... Learning Management System (LMS) Administration: Upload, update, and maintain content within the ...

HMG Careers

Remote Commission Sales Specialist

Burke, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

next page

Showing results 1-20

All JobsTraining JobsCommission Remote Training Manager JobsCommission Remote Training Manager Jobs in Washington

Remote Training Manager (Call Center)

TechOp Solutions International

Arlington, VA • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

TechOp Solutions International is seeking an experienced Remote Manager to lead the training and quality assurance functions for a high-volume, remote call center. The Manager leads all training and quality assurance functions to ensure employees consistently deliver exceptional customer service while meeting organizational quality standards. This position oversees training development, quality monitoring, coaching initiatives, and continuous improvement programs.

Duties:

·         Lead the daily operations of the Training and Quality Assurance team.

·         Develop, implement, and maintain training programs for new hires and existing staff.

·         Design and update training materials, job aids, and instructional resources.

·         Conduct instructor-led, virtual, and self-paced training programs.

·         Establish quality standards and performance evaluation methodologies.

·          Monitor customer interactions across multiple communication channels to ensure compliance and service quality.

·         Conduct calibration sessions with operational leadership and quality teams.

·          Analyze quality trends and identify opportunities for coaching and performance improvement.

·         Prepare quality assurance reports, dashboards, and performance analyses.

·         Develop corrective action plans and continuous improvement initiatives.

·         Coordinate with operational leadership to identify training needs and performance gaps.

·          Perform additional duties as assigned

  • Bachelor\'s degree from an accredited institution (Preferred)
  • Professional certification : Must possess a current professional certification in Human Resources or Learning and Development, such as an HRCI Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), or ATD Certified Professional in Talent Development (CPTD)
  •  Minimum five (5) years of experience in training, quality assurance, learning and development, or contact center operations.
  •  Experience developing instructional materials, quality monitoring programs, and performance improvement initiatives.
  • Strong analytical, problem-solving, and communication skills.
  • Must meet security eligibility requirements.

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws. 

Apply