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Commission Remote Email Customer Service Jobs in Wisconsin

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Commission Remote Email Customer Service information

What is the difference between Commission Remote Email Customer Service vs Commission Remote Chat Customer Service?

AspectCommission Remote Email Customer ServiceCommission Remote Chat Customer Service
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, handling customer emailsRemote, handling live chat interactions
Employer & IndustryCompanies in retail, tech, and service sectorsCompanies in retail, tech, and service sectors
Communication ModeEmail correspondenceReal-time chat

Both roles involve remote customer support with similar credentials and industry usage. The main difference lies in communication mode: email versus live chat. Email customer service allows for asynchronous responses, while chat requires real-time interaction. Your choice depends on your preference for handling written communication either asynchronously or instantly.

Commission Remote Email Customer Service jobs near you

Associate Customer Service Representative, B2B

KOHLER

Kohler, WI • Remote

$16.25 - $22.25/hr

Full-time

Posted 17 days ago

Job description

Location:Remote - Kohler, WI (must live within 75 miles of Kohler, WI)

Opportunity

The Associate Customer Service Representative (B2B) provides world-class support to domestic, international, wholesale, retail, and eCommerce customers. Acting as the primary customer point of contact, this role ensures seamless communication and resolution of inquiries while maintaining a proactive and problem-solving approach.

Specific Responsibilities

  • Customer Support: Lead point of contact managing customer inquiries via phone and email, including inventory checks, purchase order status updates, lead times, pricing inquiries, claims, returns, and more.
  • Order Management: Seamlessly execute Customer Service processes and manage orders through entry, order discrepancies, fulfillment, shipments, tracking, cancellations, pricing, claims, warranty, quotes, etc.
  • Operational Insight: Learn and maintain familiarity with products, applications, and physical distribution network principles to effectively assist customers through order fulfillment.
  • Self-Service Tools: Gain knowledge, advocate, and promote self-service tools including KCIC, SharePoint, & EDI to empower customer autonomy.
  • Customer Experience: Drive first contact resolution prioritizing and responding to customer inquiries in a gracious manner, within service level standards.
  • Project Support: As assigned by Supervisor/Team Leader; focus areas include process improvement, cost reduction, and customer experience improvement initiatives.
  • Adherence: Consistently adhere to assigned policies, schedules, and procedures to ensure optimal service coverage and team reliability.

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